12 Customer Reviews
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Review from Kasey G
1 star12/05/2023
I got an email saying a table was back in stock so I was so excited to order it! Now after multiple emails I don't get a straight answer as to why. I just get told it was a glitch in the system. I have been told this about 3 orders. I am waiting on a desk chair that was also back ordered but got delayed AGAIN with no communication and the table that was "back in stock" now won't ship until January I'm told. I ordered it the beginning of November to have for the holidays. No discounts were offered no communication of delays. Emails take forever to reply too. I wouldn't recommend ordering for them. They don't allow reviews on their website otherwise I would have reviewed there. Extremely frustrating.
Studio McGee, LLC Response
12/12/2023
Hi *****! We are so sorry to hear about your negative experience and that your pieces have experienced extended delays. It looks like they have both, indeed, been impacted by unanticipated backorder dates and that you have been in active communication with our Customer Experience Team. We truly apologize for the inconvenience. We will be in contact with you directly to make this right!Review from Tyler W
1 star11/19/2023
Absolutely terrible customer service. On two different client orders McGee and Co has delayed shipping by months at a time. When pressed customer service (Heather) continually lies about restocking dates. After 6 months we eventually asked for a cancellation and we’re offered a 20% discount on a new order that would be applied after the purchase. Then after purchasing she refused to honor the discount she offered. We would advise against ordering from this company for personal use and especially for business use. It is extremely unreliable and they do not care about their relationships with their trade partners. Customer service needs a MAJOR revamp. Extremely disappointing.Studio McGee, LLC Response
11/28/2023
Hi *****! We sincerely apologize you did not have a positive experience with us. It looks like these pieces were experiencing an extended backorder, but we understand that is no excuse! In looking into your case, it appears you were able to work directly with our Customer Experience Manager to ultimately get this rectified. In the meantime, we have worked to re-train our team to ensure improvements are being made and we are providing an exceptional customer experience.Review from MARY H
1 star11/10/2023
AWFUL EXPERIENCE. I ordered an item online and immediately called to cancel and was sent to voicemail. I called several times that day and the next, left messages, emailed customer service, and still did not receive a response or resolution. This is the worst customer service I have experienced. I won't be ordering again.Studio McGee, LLC Response
11/28/2023
Hi ****! We are so sorry to hear you had a negative experience with us! It looks like we were able to email you the same day you had reached out on November 8, but at that time the order had already shipped and was unable to be cancelled. Our sincerest apologies. If you would like to return your product, we would be happy to assist you.Review from Zena S
1 star07/28/2023
Unfortunately I recently had a very horrible experience where I paid $3k for pendant lights and no where was it communicated or shared on their website that I would need to open up my drywall and have a support beam installed to hang them as I would have never ordered and purchased them. I have tried to return them and receive a refund or at the very least a credit and all I got for the team ai its been more than 30 days so theres nothing we can do. The 30 days was new to me as that timeframe was not stated. Mind you I have pending orders that have yet to be delivered from May of this year. Is this how you treat your customers? I am very disappointed. I dont have $3k to waste and receive inadequate or unhelpful responses.Studio McGee, LLC Response
08/08/2023
Hi ****!We are so sorry to hear of the frustration in the returns process! It looks like information regarding a return was emailed on 7/28. I am going to resend that email in case it was missed. Please feel free to reach out via that same email thread with any other questions.Review from Holly C
1 star07/21/2023
I also had an awful experience. **************** is very unprofessional and dont take **mplaints or **ncerns serious. This is people hard earned money. They have lost me as a customer unless changes are made. I ordered something and had to change the shipping address due to error. I **ntacted the **mpany well in advance prior to the order being delivered to ***** in my area. Never received the product and put money now. All I get from this **mpany is a sorry. I **ntacted ***** as well several times and they said that nothing **uld have been done on my end. Only mcgee and ** can **rrect the address. When I called ***** when I noticed the address error and still time to **rrect it ***** product wasnt even in Niagara Falls yet and mcgee and ** can call to **rrect shipping address. I tried to get ***** to stop the parcel but they said only mcgee and **. I will never see the parcel and never see my money I guess. They never even called to see how they **uld make it right. It was like its all a big joke to them. They need new customer service staff. The customer service team needs some major **urses and education in customer service otherwise this **mpany is going to fail.Studio McGee, LLC Response
07/27/2023
Hi *****, thank you so much for taking the time to leave this feedback. We are so sorry to hear about your experience. It looks like your lost order was refunded back on July 8th, I am so sorry if that refund was missed! I am going to follow up via email to see if we can get a replacement order sent out- so please be on the lookout for that communication.Review from Wendy B
1 star06/16/2023
This company advertises sale prices on out of stock items. The website stated backordered to a certain date - but would not me to place an order (at the sale price) and wait for the item to be back in stock . All I was able to do was to sign up for a notification when the product was back in stock, which I received today. Of course they did not offer or honor the sale price previously advertised.Deceptive practices / false advertising for sure.Studio McGee, LLC Response
07/11/2023
Hi *****! Thank you so much for taking the time to provide your feedback. We completely understand how that can look like false advertising and are so sorry for any frustrations this has caused. We have provided this feedback to the appropriate teams to make adjustments on how our sales are advertised in the future.Review from Minara E
1 star01/11/2023
This company's furniture makes you think that the quality will be comparable to a fine furniture company like RH or Arhaus, but don't be fooled. Their prices are very high, but the quality and customer service are ATROCIOUS. They attempted to deliver a rug to a construction site where it promptly was stolen. We had a dresser we did manage order and receive CRACK the whole way through within a year of possession. Even lower-end furniture has performed better than this. Even with sharing photos of the cracks, their customer service was very much like "sorry, we can't do anything after a month." AVOID ORDERING A THING from this company. Learn from my stupidity, please.Studio McGee, LLC Response
04/06/2023
Hi ******! Thank you so much for taking the time to provide us with this invaluable feedback! We are so incredibly sorry for the negative experiences you have had with us. Our pieces are ********************, and we do our best to provide competitive pricing. We really do appreciate this feedback and will be sure to pass it along to the appropriate teams for review!Review from Julia F.
1 star08/09/2022
TERRIBLE company!!!TERRIBLE company!!!Even more terrible products Seriously None of the items I purchased were the color as written in the descriptions, or the same color as the photos! Rugs were yellow in tone rather than beige, and my coffee table was yellow Instead of the white oak color as described and shown in the photos and written descriptions! And They will not except returns They acted like they were hearing me out, and then told me that they had a policy about returns that I could not find anywhere on their website. I seriously scoured the website before I even tried to make the return to see if I was outside of any policy, and there was absolutely nothing written anywhere that would have prohibited me from returning these things. Please Stay away from this company! If you buy anything, go through Target, which will be a lot less expensive, probably better quality, and Target accepts all returns. This company is a total and complete sham! I dont know how they are still in business.Studio McGee, LLC Response
04/06/2023
Hi *****! Thank you for taking the time to provide us with this feedback. We are so sorry to hear of the negative experiences you have had with us. We apologize our return policy was not clearly stated on the product pages. We have since made changes to our site to reflect our return policy clearly. We are so sorry for any inconvenience you experienced in the meantime. We really do appreciate this feedback and have passed it along to the appropriate teams for review!Review from Holly M
1 star03/03/2022
Horrible experience. No regard for their customer. Ordered a desk - backordered thru 12/21. Shipped in January. 3 boxes - its March and they cant find the third box. Their answer is to process a claim which will take 2 weeks to credit my account and then they have to reorder and start over!!! Lost me forever.Studio McGee, LLC Response
04/06/2023
Hi *****! We are so incredibly sorry to hear about the negative experience you have had. We have since implemented changes to our claims process to provide a better and more seamless experience for our customers. We apologize that you did not experience a quick turnaround on your claim. We really do appreciate this feedback and will be sure to pass it along to the appropriate teams for review!Review from Kris S
1 star02/10/2022
Worst company to deal with. Ordered a rug it came with black marks throughout. There was no black in rug. It obviously was an issue with the vendor they use. I was told 2-3 weeks to claim. I was then told to send additional pictures after my Initial claim after I had rug rolled up and packed to go back. Still waiting for a resolution. I have NEVER dealt with such a difficult company. Keep making your ******* shows because you online store is going down the tubes!!!! Horrible!!!Studio McGee, LLC Response
04/06/2023
Hi ****! Thank you so much for providing us with this feedback! We are so sorry to hear about the negative experiences you have had with us! We have since implemented changes to our claims process to provide a better and more seamless experience for our customers. It looks like the replacement rug has been received. Please reach out to our team if there are any additional issues and we are happy to help. We really do appreciate this feedback!
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