Business ProfileforB.O.S.S. Retirement Solutions LLC

Poor service, slow response, always an excuse. Did not really have my best interest in mind only their personal interest. Yeah they tried to sell it as fiduciary duties but in the long run I suppose it would qualify as such but they really benefit much more than the client. Just find someone else that doesn't want to sell you an annuity or life insurance. These types of financial advisors do not really have your best interest in mind. **** is BIG on annuities and only work with a certain group of life insurance companies. No one to back up your advisor if unavailable. I waited 4months for them to transfer my annuities-all the while the SP500 soared into high territory. Excuses, excuses. Very frustrating.

Your feedback is important, and we strive to address concerns with care and diligence. We're sorry to hear that your experience did not meet your expectations, and we want to provide some clarity on the points you've raised.

First and foremost, as a fiduciary firm, we are deeply committed to acting in our clients best interests. Every recommendation we make, including the use of annuities or insurance products, comes only after a thorough review of our clients financial circumstances, long-term goals, and retirement objectives. We focus on comprehensive planning, integrating both securities and insurance products when they best serve our clients unique needs.

When funding or transferring of annuities, its important to note that this process is primarily handled by the carriers themselves, not directly by our firm. While we work diligently to facilitate these transfers as quickly as possible, delays can sometimes occur on the carrier's end, especially when dealing with replacements or more complex cases. We understand that these delays can be frustrating, and we share in that frustration when external factors extend the process longer than anticipated.


With respect to the broader market, while we understand your concerns about the performance of the S&P 500 during this period, our investment philosophy focuses on long-term goals rather than short-term market movements. Timing the market rarely leads to sustainable results, and we prioritize "time in the market" as a key strategy for achieving long-term success. This approach is aimed at ensuring our clients' plans are well-diversified and in line with their personal goals and risk tolerance.

We sincerely apologize if there were any missteps during the process. While we have a team-based approach to client serviceensuring multiple advisors and staff are involved to provide supportthere can be occasional overlaps or gaps. We are always looking to improve this aspect of our service and will take your feedback as an opportunity to review our internal processes to ensure better communication.


We appreciate the opportunity to have worked with you and would welcome the chance to further discuss your experience and any unresolved concerns. Please feel free to reach out to us directly at *************************************, and we would be happy to arrange a call to address any lingering issues.