Customer ReviewsforPurple

Bought a purple plus with a headboard and foundation with premium setup. Two weeks later they came unannounced and we were not prepared. We had just moved. They said they would come back. After having to call purple numerous times, they returned two weeks later. It has been over a month this time. The two workers came in. We left them to their work. A little later they came down and frantically wanted me to sign off on their work. I insisted on going upstairs. I WAS SHOCKED! The mattress was extremely defective, with layers missing from it's core. The edges were rolled up with no material inside and the matress size was even wrong. Did I mention the grease smear **** from top to bottom? Not only that. The foundation was not assembled correctly and they stripped the bolts out of the headboard, leaving it flopping against the wall. I called emmediately and I was told "Oh that one doesn't look good" and then I was told I could not return the bed and frame. ZThis was a ***** bed, and I get the worse product and service in my life. This is a warning, purple has no quality control/quality or aconstructive service team.

Had my purple less than 2 years and its been so hard to sleep on it. My husband and I have worked up with really bad back pain. On the side the springs have also came out its just an overall mess and we are not happy for the amount we paid for the mattress it should do at what it has been attended.

Mattress came damaged on top. Purple does not want to return. $2200 is a lot to pay from substandard products.

ABSOLUTELY THE BEST COOLING AND MOST COMFORTABLE PILLOW I HAVE EVER SLEPT ON! My wife and I HIGHLY recommend. I recently had spinal surgery and have no pain and this is the best sleep I have had in 40 years! Thank you Purple!

they are selling very cheap mattress. Its just the hype. recently bought purple mattress and its very thin support with spring, when you sleep on bed you can feel springs;

I just wanted to thank my agent ******* for helping with an exchange. He was very kind and knowledgable. I'm very satisfied with his performance ************

**************** is a complete joke. I have been in contact with five different agents over the past few weeks, all of which provide different information regarding the return process. My mattresses are UNUSED, and somehow, ***** seems to be able to properly process a return for both. Everytime I reach out, they sound incredibly helpful on the phone, but when I receive the emails regarding the return, they are ALWAYS ONLY PROCESSING A RETURN FOR ONE WHEN I NEED TO RETURN BOTH. I placed this order almost a month ago, and it has been a nightmare trying to get them to have someone come and pick up BOTH mattresses to provide a full refund. They are also unable to transfer you to the original agent that was handling your case when you call in, so you are left having to explain every single phone call/event that has taken place since the order was received. While I own several other mattresses from this company, which were purchased years ago, it seems their customer service has gone completely downhill and I will never purchase from them again. Be warned. Don't do it!

We bought two twin XL Restore Premiers from ****** ******** in January. When they arrived they were 75 long. Thats the length of a twin, not twin XL. Denver ******** ordered 2 new ones and swapped them out for us - the new ones measured about 76. *************** told us theyd do one more swap. The new ones were measuring at 75 again! The tags on all of them stated that they were 80 but they were not even close. Denver ******** wouldnt keep swapping out our mattress indefinitely so they told us to pick a new brand. We called Purple directly and they said they couldnt help unless we returned our mattress to Denver ******** and ordered directly through them. So we went back to Denver ******** and swapped it out for a different brand of mattress which unfortunately cost quite a bit more, but it measures it 81" long and our feet are no longer dangling off the end of the bed.

Ive had my purple mattress for over 3 years. In that time weve needed two replacements for springs popping out and falling apart - currently waiting to get support to approve the second replacement. Outside of that, I have liked purple mattresses but they arent worth the price given the durability issues.

Just an FYI for all concerned, If you do business with Rooms To Go of ********, a couple of thing you should be aware or... we ourself have been customers for many years but something happened recently that needs to be put out there. Three years ago we purchased a purple mattress from them. Came with a ten year warranty, well, it failed after only 3 years..... Rooms to Go sent a technician off to confirm the mattress had indeed failed. After visiting the store we were told that our mattress type was no longer available, and it would cost us $400 do stay with a mattress of the same type.. the next day we had decided that we did like that offer and called the store to arrange delivery. At that time we were told that it would now be $800 to replace the mattress. $400 deference in price, plus a $99 Delivery fee, $99 Disposal fee, and some how they are now saying we did not pay $2299 for the mattress but only $2099, but clearing shows on our invoice the price we paid for another $200 they want us to pay.. The item came with a ten year warranty and failed after only 3 years... I understand the $400 due to inflation and price difference. But a day later they tag on these other charges... This crazy, we have a $2299 mattress that is under warranty, and they want us to pay $800 to have it replaced... Are we being too ***** here??? Interested in what you folks have to say... and I guess to let you know and be aware of this practice..... Was told by the Purple folks that they would be unable to help with any of this Due to their nearest store being more then 250 mile away....