Business ProfileforEve Financial, Inc.

I paid off my account with ********************** on June 29. I paid the amount that was listed as the balance on the Eve app. However, when I saw the statement, my $200 automatic payment came out June 15. I have been asking for a refund of the $200 since I discovered the over payment. I have emailed and called, but to no avail. Each customer representative I spoke with via telephone said it would be taken care of, but I still have not received my $200. I received the email below. This email would make sense if my statement indicated I have a $200 credit, but it does not. It only shows that there is an available $500 credit limit."This is ***** from Eve Financial Support! The overpayment will just credit onto your eve account and it is non-refundable."Interestingly, we had a credit limit of somewhere between $5000-$7000. However, as soon as I paid off the account it automatically dropped to $500.Lastly, when I pulled my statement it showed a $200 credit beginning in July, but in August, it shows a $0 balance, with no expenses or withdrawals. It looks like the $200 credit just disappeared.This seems unethical to me that Eve Financial would not reimburse an overpayment and remove it from the statement.