Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Lumio has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Lumio

      1550 W Digital Dr Ste 500 Lehi, UT 84043-6783

      BBB Accredited Business
    • Lumio

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

      BBB Accredited Business
    • Deca Living

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

    • Lumio HX, Inc.

      12600 Challenger Pkwy Ste 200 Orlando, FL 32826-2756

    • Rising Investments LLC

      2500 Mottman Rd SW Ste 100 Tumwater, WA 98512-6276

      BBB Accredited Business

    Business ProfileforLumio

    Solar Energy Contractors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.08/5stars

    Average of 1,054 Customer Reviews

    Customer Complaints

    729 complaints closed in last 3 years

    315 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/9/2020

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    We provide homeowners with premium residential solar installations with long term service commitments and all the solar finance options

     

    Products & Services

    Residential Solar PV Systems: , -Roof Mounted , -Ground Mounted , -Patio Construction and Solar Mounting

    Business Details

    This is a multi-location business.

    Find a Location

    Lumio has 12 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Lumio

        1550 W Digital Dr Ste 500 Lehi, UT 84043-6783

        BBB Accredited Business
      • Lumio

        2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

        BBB Accredited Business
      • Deca Living

        2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

      • Lumio HX, Inc.

        12600 Challenger Pkwy Ste 200 Orlando, FL 32826-2756

      • Rising Investments LLC

        2500 Mottman Rd SW Ste 100 Tumwater, WA 98512-6276

        BBB Accredited Business
      Location of This Business
      1550 W Digital Dr Ste 500, Lehi, UT 84043-6783
      BBB File Opened:
      10/29/2020
      Years in Business:
      8
      Business Started:
      10/15/2015
      Business Incorporated:
      1/22/2020
      Accredited Since:
      12/9/2020
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Lumio HX, Inc
      Business Management
      • Ms. Alex Kelleher, Public Relations Director
      • Mr. Andrew Walton, CEO
      • Mr. Brendan Smith, President
      Contact Information

      Principal

      • Ms. Alex Kelleher, Public Relations Director

      Customer Contact

      • Ms. Alex Kelleher, Public Relations Director
      Additional Contact Information

      Email Addresses

      Customer Complaints

      729 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/12/2024

      Complaint Type:
      Order Issues
      Status:
      Resolved
      The company I feel is not honoring my original contract because they want to cut down trees that were actually on the property when they configured the design of where the panels should go There are other places where they could have put the panels
      Read More

      Customer Reviews

      1,054 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lisa R

      1 star

      07/19/2024

      We were sold a bill of goods from Lumio. We have had the MAXIMUM amount of solar panels we can have per our square footage with zero return on our energy bill. For 9 months the panels were not even functioning and it took us another 2 months to get a tech to come to our home and address the issue of our nonfunctional gateway. When it stopped functioning again, customer care representatives hung up on us then, sent an email describing how to " trouble shoot the system ourselves." We cannot get a tech to come to our house and, multiple emails to customer care at ********************** have all gone unresponsed to. This company is a complete scam and now there is a class action suit filed against Lumio for some of the same complaints above. Daily, there are sales people from Lumio canvassing our neighborhood on scooters and segways, harassing our neighbors in attempts to sell Lumio solar. We stopped one representative and explained the issues we were having. He attempted to get a tech to come out to our house and was told there was nothing more Lumio could do for us and, the tech called us and canceled the appointment to come to our house. Beware of this company, they are a scam.

      Local BBB

      BBB Mountain West

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.