Business ProfileforNeighbor Storage, Inc.

Rented a space using Neighbor.com (R) in Tucson, AZ. Signed lease with owner (host) RecNation (RN). Basically never dealt with N after first several days after signing lease. Installed the RN app on my phone to open and close the gate. There is a large sign at the gate concerning proper notice for cancellation. N collected rent via Visa card on the 1st of the month. Not clear to me what the relationship between N and RN was. When it came time to cancel I emailed RN per their instructions and received emails back saying cancellation accepted. Didn't use space for the last two weeks of March. The lease was to terminate March 31. Received email from RN on March 25 stating "move out completed, returning space to inventory". While this was before the actual termination date I was OK with that as I was not using space. Received my Visa bill on May 4 and noticed that I was still being charged the $121 lease fee by Neighbor.com. I was traveling in April and did not check my statement. Did so and found I had been charged for April too. $242 total. Called N and had to leave a message. Did so. Also emailed customer support. Called repeated and never got a real person. Eventually was contacted by D who stated he had tried to call me repeatedly. Checked, no calls from N. No problem with phone w other calls. D pointed out that I had violated Terms of Service by not notifying N of move out. Move out is explained in section 9.8 of Terms of Service. Who reads/gets that far? I explained sorry, did not realize I also had to notice them up too. Thought proper notice to "host" RN, who I had signed a lease with, sufficed. Eventually I was given a credit to my Visa card for 70% of the rent for April and May with an admonition that I should have read Terms of Service and N was doing me a favor by returning 70%. I believe the lease agreement I signed with N takes legal precedent over N's Terms of Service. Bottom line is user beware! Take care to study/understand N's Terms of Service.