Customer ReviewsforNeighbor Storage, Inc.

I used neighbor.com (Neighbor Storage, **** online platform to find a parking space to rent in ***********, ** from an individual named *************************** with ******* **** The parking lot described in my rental listing was an open lot between 296 and *****************************. *******'s listing indicated I could park in any unmarked spaced in the lot. ******* and his company Spaxel did not own any spots within this lot and could not legally rent them out to any one. This results in my vehicle getting towed on January 31st from this lot and I was required to pay $1,539.50 to regain access to my car. I have pictures of my towing receipt and the the parking ticket I received which says I unlawfully parked on January 31st. As indicated in the towing contract, the parking lot is actually owned by XZ Properties (which holds the ***************************** address), not by Spaxel or ***************************, which I was led to believe.I have requested that Neighbor Storage, Inc. refund my $340 which I paid to *************************** to rent the space from January to March, as well as to be reimbursed for the $1,539.50. I am unable to get in touch with *************************** directly, as I was messaging him through the Neighbor platform and he will not respond to the emails I have sent to the email address he provided. The customer service ******************** has told me that they will not refund my payment because they have not hear from *************************** about the incident. Neighbor Storage, Inc. should be held responsible for processing a refund because they are the intermediary in this transaction and have not taken action again ******* as a renter for listing a false spot.

Thank you for sharing your experience with us. We are very sorry to hear about the poor experience with your host. Upon further review of the situation, we issued a refund to your account and have taken appropriate action with the host's account. You will hear from one of our representatives about the towing and impound costs you incurred.

I parked my brand new car at one of Neighbor host's car parking lot in Florida, operated by Neighbor. When I came back 8/9 months later, I found hundreds of scratches all over around my brand new car. Of course I had my car insured. These sneaky liar, not trustworthy, fraudster company called Neighbor did not pay my insurance money with bogus excuses! Do not work with them! Kevin K*******

Thank you for sharing your experience with us. I reviewed the case and see the damage to your vehicle was caused by animals. Neighbor does not provide coverage for damage caused by animals if the vehicle is stored outdoors. Information about exclusions to Neighbor's Property Protections Plan is documented in our Terms of Service, here: *******************************************************.

The rentals I've had have been great, but they are too few and far between. I don't know that there is much that Neighbor can do about that, but it's frustrating.

Hello! We're so glad to hear your experience hosting has been great so far! So sorry to hear you haven't received much interest though. Please feel free to contact us at ********************************** to see if we can assist you with listing optimization! Hope you have a great day, thanks for hosting with Neighbor!

Only payment why so late in the month then there's the three days.

Hello, Thanks for the review! I apologize for the frustration regarding your payouts. Please note, at this time, Neighbor relies on a Third-Party Payments Processor. Because of this, all payouts typically take 2-3 days to arrive in your account after being transferred from Neighbor. I understand where you're coming from in this regard and will be happy to pass this along as feedback.We greatly appreciate you hosting with Neighbor!

We should be able to talk to our potential customers on the phone to convince them to rent our space. Otherwise we are just one of the hundreds they saw online and they forget about us. Many guests inquire but never follow through the booking because they don't get to establish a customer service relationship with the host and there is nothing to remember us by or set us apart from the rest. Most guests are older and used to a personal touch and don't trust online fully.

Hi An,Thanks for your review! You make a valid point; we understand this can be so helpful in establishing rapport with your potential renters. I'll ensure your feedback is passed along to our internal teams. This may be a feature we offer in the future! If there's anything else we can help you with, please feel free to reach out to Neighbor Support at *********************************** Thanks for hosting with Neighbor!

I started to sign up to rent out a space at my house but then realized it actually wasn't available enough so I never finished completing the application. Since that time, I have had numerous phone calls and emails from the company trying to get me to finish the application. I told them to stop calling me and they did, for about a month, then the calls and emails started up again. I originally intended to one day sign up for this, but because of how disrespectful they are, no way. Do not start the process unless you are ready to be harrassed.

****************. Thanks so much for your review. I apologize for all the frustration you've experienced in working with Neighbor. This is absolutely not the experience we want for our users. I'll ensure this feedback is passed along to the appropriate teams to prevent further frustrations in this regard. We appreciate you giving Neighbor a shot and we wish you the best of luck in your future endeavors.