29 Customer Reviews
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Review from Sherry B
1 star07/18/2024
The customer service with this company is below poor. They will not communicate with their customers except by email and then do not respond in a timely manner, if at all. You can not speak to a human being, it is email or a robot. This is very cowardly. They have completely messed up my design store library - it is not available to view at all - I have spent 4 years buying designs from them and built a large library, added items to the library, created designs and added them to library - that is hours of time and hundreds of dollars spent and is not available for me to access. This all happened because of an upgrade they did 2 months ago and they still have not gotten it fixed yet. People have been more than patient waiting for them to correct the mess they made with the upgrade/update back in May 2024.Review from Da A
1 star05/21/2024
I would give them 0 stars for customer service. I have 2 issues with my ********************** Cameo 4 Plus, and have emailed them several times, but no response. Theres no one to talk to.Review from Catalina V
1 star04/29/2024
Bought a cameo 4 at the end of February 2024, less then 2 months and its not cutting correctly and making an ugly grinding noise. I have tried emailing to fix the problems with my machine and I just keep getting the run around. I have asked to speak with a supervisor or to speak to someone on the phone and they will not listen. Customer service has been horrible. I have done everything they have asked and they have given no real solutions. They don't have a phone number to call for help, you can only email. Emails take forever to get a response if you're lucky to receive one. If I were able to return this machine I would in a heart beat.Review from Mario M
1 star04/28/2024
My wife was charge for different amounts on her credit card by this company!! total fraud!!!! be careful giving them any info. Someone there is making charges without authorization of the credit card holder. She never had contact with these people but someone get her credit card information and spend money on hee name.Review from Beatriz S
1 star04/15/2024
I would give less if I could. I ordered a cameo 5 on directly from the silhouette website. They sent an email stating the order is in review, and the invoice states the item is backordered. There is no indication on the website that the item is out of stock. The only way to cancel the order is by emailing non-existent customer support. A phone number is provided, but the number directs me to the chat and chat directs me to the support email and the chat does not give me a ticket number for following up. I have gotten zero confirmation that any of my emails have been received. Silhouette has my credit card number to charge at any time, and I have no way to cancel the order. How is this any different from giving my cc to a scammer to run at any time?Review from Dirk B
1 star04/08/2024
Purchased a Cameo 4. First the Autoblade was defective out of the box (first cut went through the vinyl on "1" second worked ok next cut through the vinyl now it won't adjust when clicking on it and won't cut at all.A week after I got it, it kept searching for firmware update. After freezing multiple times I got it to "update firmware" but then it freezes again. I really wish I could return it but no returns even though 1 week and 3 cuts later I can't even use it.4 + hours of my time wasted and still can't get the firmware updated. I think I'll drop kick it out a window or run over with my truck and try getting my money back on TikTok views since I can't use the machine to do what it is supposed to do.Review from Patricia B
1 star02/05/2024
I got ripped off,scammed by sinuette. I'm going to my bank and getting this company for fraud. I have a tracking number that means nothingReview from Ahnet T
1 star12/20/2023
My machine died on me, and there was absolutely no support available. I sent numerous emails and messages through messenger and I never received any kind of response. Their phone number does not work, and their chat feature is disabled. This machine cost $500 and there is no way to get it fixed or to even find out why it is not working properly as there is no way to have it serviced or speak with anyone to offer support.Review from Manny B
1 star12/07/2023
Completely unreliable machine. When I finally got through for some help, their technical support calls and goes through potential issues. My support person just kept telling me a unplug and replug for over 45 minutes. It seems like they're trying to make the new software purposely incompatible with older or legacy machines so they can force you to buy the newer crappier products. So unreliable and disappointment. They actually deserve 0 stars.Review from Lan N
1 star11/23/2023
I also want to chime in and say... they delayed the first shipment and charged me the club silhouette subscription which is fine. It's month 2 and they are ready to charge me again without delivering the subscription goods due to delays. No. Chat function is with a robot that directs you to FAQ. Emails are eventually responded to - generically. I think it's a way to keep us subscribed which is pathetic. On the page, the cancel button is nowhere to be seen. Don't try their Club subscription - it's not worth the headache. Canceling is hidden and tedious. I hate tactics like that. Canceling should be as easy as signing up.
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