ComplaintsforSimplicity Laser, LLC

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I completed a package deal with Biltmore Simplicity Laser that started on Jan 9th, 2022 and ended Oct 21st, 2023 where my entire body was treated for hair removal. Upon completion, I set up a consultation with the manager, Erin, to express my concerns over the lack of results I saw. The manager refused to do anything. I had already received 11 treatments for certain areas and did not see the reduction that is expected with this amount of treatments. Simplicity Laser states "customers achieve 70 to 90 percent reduction with a consistent series of treatments". They also stated that clients would be treated more aggressively each time. I requested a copy of my chart to discover the settings used did not fluctuate much from the start of my treatments to the end. The numbers listed below are the Fluence settings which is the amount of energy that is delivered to the treatment area. Tx=treatment -First tx for Brazilian, Fluence was 16. Last tx the Fluence 24. I was left on the same setting for 7 txs in a row. -First tx for buttocks, Fluence was 16. Last tx the Fluence 24. I was left on the same setting 8 txs in a row. -First tx for back, Fluence was 16. Last tx Fluence was 24. They kept my on the same setting for 7 txs in a row. -First tx for underarms, Fluence was 18. Last tx Fluence 24. There was a lot of inconsistency going from 20-22-24-24-20-22-24. -First tx for arms AND legs, Fluence was 16. Last tx Fluence was 20. According to the Candela Yag manual settings for Fluence range from 6-44. For the entire duration of my txs, they kept me on the low-medium range of settings. These settings contradict the promise of being treated aggressively each time. The fact that the settings even went down, shows lack of attention to detail. At the halfway point of my txs, I stated that I was not seeing results and the settings in my chart prove my concerns were ignored. I followed up with the billing dept to request a 100% refund, but I was denied.

• Initial Complaint

  04/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  They charged me a $20 fee for a no show however, I reached out to them to confirm the date and time of my appointment and they never responded. They never called or texted me to confirm the date and time of my appointment even though I reached out to them for that confirmation. Then after my appointment they sent me text to notify me I was being charged a fee but I never once got a reminder with the date and time of appointment.

  Customer response

  04/14/2023

  Business stated I confirmed my appointment however I requested information for when the appointment was. Business stated that they did send me a text however I have screenshots that show I did not receive that message nor did they receive a response from me confirming it. I would like the $20 to be returned and I would to be out of the contract I signed with the business. 

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On August 1, 2022, I purchased an 1 year subscription to laser hair removal for $798.40 based on false claims from the sales representative. After paying, I could not schedule an appointment until November 18 and 19, allegedly due to lack of availability in their schedule. They then refused to perform services at my appointment because I was 4 minutes late to 40 minute appointment, and they kept me waiting for 10 minutes during, allegedly because the techno was “charting” during the appointment. This has been my only appointment to date, and did not yield any results. At a follow up appointment in December, they refused to treat me for being 7 minutes late for a 45 minute appointment (due to a massive car accident causing traffic delays), and they refused to provide treatment. Their employees have been deceitful and have no interest in performing the service I purchased. I do not intend to make any follow up appointments based on their deceptive practices and the absence of intention to perform agreed upon services.

• Initial Complaint

  09/23/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Lasership marked my package as delivered and said it was signed for. Nobody in my house signed for the package. Days later, I found out that they had left the package in my mailbox and the mail carrier took it. I had to go to the post office and pay the postage to get it back. I already paid for the package to be shipped to me. The post office informed me that it's illegal to put mail in someone's box, without a USPS stamp. I have reached out the to company multiple times and they won't get back to me. The driver forged a signature and illegally got in my mailbox, causing me to pay another postage fee.

  Customer response

  09/25/2022

  I sent clarification 

• Initial Complaint

  05/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  After buying a Living Social voucher for laser hair removal I was met with high pressure and repeated attempts to sell me a membership at the business. I told the explicitly that I did not want to commit to anything since I was moving out of state to Denver soon. I was told in exact language that I could "just cancel" if I moved. When I contacted the business to cancel today I was informed that I would have to pay a $199 fee to cancel. This was concealed from me when I joined by the representatives statements that it would just be as easy as sending an email. I received only two additional treatments beyond what I had already paid for with the voucher from Living Social and by my math I will have ended up paying $438 for only two laser sessions after being charged this excessive fee. This was an intentional act by the representatives of the business to mislead customers by making false statements regarding the terms and conditions of the service and the ability to cancel. No reasonable person would knowingly enter into a contract to just have to turn around and pay a $199 cancelation fee soon after. I have attached emails between the business and I where they admit that they make statements to customers about canceling for moving and that it differs from what is in their contract. This is an admission.

• Initial Complaint

  11/30/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased the $399 special on line for Black Friday- 3 areas - 6 treatments. Took me three days and about 2 hours to get someone on the phone to schedule my first appointment. When I attempted to schedule, they told me I wasn't eligible for the special because I had a full body membership 3 years ago, and the Black Friday deal wouldn't apply to me. NOTE: The membership I had previously is not the same one I purchased on line. The care representative told me they would be happy to sell me at a much higher cost a monthly membership- which i not at all what I need- I already had that for a year. I advised them I simply needed a touch up and the 6 treatments in 3 areas worked, but they refused to honor the special, and when I asked to speak to someone else, she wouldn't transfer me, and I have received no call back. I would like them to honor the special on line, but if they continue to refuse, then I would appreciate an immediate refund of the $399.

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