ComplaintsforMurdock Hyundai of Lindon

• Initial Complaint

  04/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I was leasing a vehicle and the salesman went through a lengthy process of explaining the whole process thoroughly and how he wanted no surprises, and that if I don't like the vehicle I can exchange it within 5 days. I rejected the offer to lease a vehicle twice. Each time I calculated to total price of the lease in front of him (24 X payment + down payment). The third time, i calculated it and I decided to do it. I sign all kinds of paperwork and disclosures and then I go into a different office with a different person to sign more paperwork electronically. The next day, as I read the lease agreement carefully at home and discover a $500 fee to turn in the vehicle at the end of the lease--effectively increasing the total cost of the lease. I never said I would buy the car at the end of the lease, which would have eliminated the fee. I complained that it was never disclosed and was not obvious on the paperwork that I filled out. The would do nothing to help me out despite returning twice to talk with them. I considered an exchange, but all the other cars that I would want that were on their website were "reserved". So, i believe that they hoped that I would never see the fee until I turn in my car in 2 years. I'd like it removed from the contract.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The service department at Murdock hyundai has had my car for 6 months now to replace a motor. It is under warranty and only has 48500 miles on it. I took it in to them June 2023 and I still do not have it back as of 1/3/2024

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Thursday, July 27 at 4:30 pm I brought my car in for a scheduled oil change. 2 days later, (first time it was driven since coming home Thursday night) I had a large, dirty oil patch beneath the car. On closer inspection, the oil plug was not even finger-tight; the oil remained dirty as well, indicating they may have started and not finished the job. We received no paperwork indicating the alignment was done, When I arrived (just before closing) I had to wait for that, as it had not yet been started/completed. This was a scheduled appointment for a free oil change that lasted 4 hours and cost over $400. I was also up sold an injection flush which I don’t have reason to believe was done. I emailed the service manager, Shawn M***** and as yet received no reply. I spoke with Jordan B*********, the supposed asst service manager, and have received no reply after 2 calls and emailing what we'd sent initially to Shawn M*****. The cost was over $400 and there is no indication that any work was performed and no replies to our inquiries.

  Business response

  08/01/2023

  The customer did bring in the car and the oil change was only one of three services that were listed on the repair order; there was also an alignment and a flush. The oil change was free so it did not cost the customer. The oil change was only part of the 4 hours the vehicle in our care. Service Manager, Shawn Miller, was out of town and unavailable to call back. Assistant Manager Jordan communicated with the customer multiple times during the day on 7/31/23 to resolve the issues. Jordan offered to pay the gas to drive back, repair anything needed or that was not done (if any), and to provide a loaner car for them to take home while we inspect the car so they did not have to wait at the dealership. Then, Jordan refunded the entire transaction. The customer declined to bring the car so we could inspect it to learn more about what happened. 

  Customer response

  08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ***** *********
  

• Initial Complaint

  05/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We went in to get a car dealership- Murdock of Hyundai in Lindon. They had me and my co -signer sign all the paper for the loan for the car as well as rolling the remainder of the payment for the previous car into the loan. Was told it was approved and everything was set and I drove off the lot on Feb 18, 2023. A month goes by and I did not receive any paperwork to set up the loan for payment which was due on April 4th, 2023. I kept calling and they could not find the paperwork and that it was lost. I finally receive a call back for the first time after multiple attempts on April 6th 2023 and they told me I lost the first loan and I have a new loan I needed to come sign with a higher interest rate - "but not that much higher". I then checked my credit and they had been running credit checks all through march. I also found out on April 6,th 2023 over 45 days past their legal time they could run our credit. They ran it again without our permission on April 6th 2023 which is 52 days since we gave them permission to run our credit. They also no longer have the old vehicle which legally belongs to Mountain ******************** as they hold the loan for that vehicle and have not paid them for that vehicle like it said in the agreement. If I do not sign the loan they will have me return the vehicle but will be unable to give me my old vehicle back.

  Business response

  05/30/2023

   We reached out to *********************** and *************************** to address their concerns. We discounted the vehicle significantly ($2,000) for them. Additionally, we removed service and maintenance contracts. This reduced their total dollar amount financed by $5,571.63.

• Initial Complaint

  03/21/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  March 20, 2023. I received a message from **** at Murdock Hyundai in Lindon, UT quoting me between ****K for my vehicle I was selling. I made an appointment and brought my vehicle in. **** checked the vehicle and took pictures and then reported to his buyers. **** brought me 3 quotes between 5-6K which was half of what I was quoted before coming in. After a few negotiations we settled on 7K. I told them that the vehicle was a part of a trust and asked if that was OK. He checked with his manager and assured me it was OK and we proceeded with the sale. I signed over the title, bill of sale contract for 7K, and a power of attorney form. I handed **** the key and surrendered the vehicle and title to him and left. I was walking across the street to a neighboring business when **** chased me down and tells me he had missed something and they could now only offer me 6K. However, everything was signed and done so even after he kept me in the cold for 30 minutes to harass and lie to me about signing a new contract and I declined he finally agreed to honor our original agreement and 7K payment. Today I have received several phone calls from 3 separate numbers and several messages claiming **** was informed today that their policy changed and he can no longer purchase vehicles in a trust. He already checked while I was there that it was OK and we already signed the title. He has my vehicle and my title and refuses to pay. I want the harassment to stop and payment to be made within the agreed 48 hour period.

  Business response

  03/22/2023

  In response to complaint 19631482,

  
  Murdock Auto Team would like to formally apologize for the strain we have put on you as our customer. This error falls solely on **. ********************** Auto Team will honor the deal.

  
  After signing the initial deal, accounting informed the ********** that the State requires an additional document to be signed for all Trust Vehicles. The document verifies an individual not listed on the vehicles title can perform actions, i.e., selling the car, on behalf of the Trust. Hence, phone calls to the customer. Once we receive the paperwork, we will get the check to the customer. 
  

  As we do not work with Trust Vehicles often, this was a learning experience for all involved.
  

  
  

  Customer response

  03/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 3/18/22 I went to look at cars at Murdock Hyundai in Lindon. I decided on one. I went with a salesman to discuss cost of the car. I didn’t feel comfortable that I could afford what would be required to purchase the car. I told the salesman several times I’d like to go home and think it over. The salesman had the keys to the car I drove there so he could value the trade in. He wouldn’t bring me the keys, no matter how many times I said I’d like to leave to think it over. Finally he said he’d bring me the keys. I waited probably 10 mins, still no keys, and when he finally came back he came back not with my keys but with a sales manager to pressure me more. Finally they convinced me of a price that they thought they could get for me that I thought was at the very top of my budget. They said they’d work on it to try to get me an approval that would provide the payment we discussed. I told them I’d go home to wait to see. I told them that I was ok too to wait for a new vehicle of the same type to arrive if this one I had looked at sold while working on an approval. The salesman told me it could be several months before that same vehicle came in. I forgot in the moment he had told me previously a new one could be in by the end of the month, misleading me. So because I felt pressured by the untrue timeline provided and feeling I wouldn’t get my keys back until I did so, they had me put a $500 deposit on the specific car. The next day they found they couldn’t get me an approval for the price we discussed. They’ve since shopped the car I had a deposit on and have eventually even sold it, I believe. I requested a refund yesterday, which I feel I’m entitled to because: 1. They couldn’t get me the car at the price discussed when putting down the deposit, which I felt was a condition of me putting down the deposit. 2. They didn’t hold the car. They shopped it and eventually sold it. 3. I feel I was pressured by them using my keys as leverage to get a deposit from me.

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