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ComplaintsforMom's Bump
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Complaint Details
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Initial Complaint
09/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 18, 2023 I purchased two items associated with order # **** totally $99.00: Full Body Pillow Attachment × 1 ($30.00) and Mom's Bump™ - Pregnancy Pillow × 1 ($69.00 - with code SLEEP I got $30.00 off). Their website promises the following: "Try it RISK-FREE for 90 days. If you don't get a better night sleep in as fast as 7 days or less - we don't want your money! Our 90-Day Money Back Guarantee policy will make it right for you. Just contact our customer support team via e-mail at ****************** and ask for a full refund. Buying items online can be a daunting task, so we want you to be aware of the absolute ZERO risks in buying something from us and trying it out. If you don't like it, no hard feelings, we'll make it right. We have 24/7/365 Online Email Support. Please contact us if you need any assistance." On July 21st I emailed ****************** to check in on a return request, they told me: "Thanks for your message! No worries at all, you're totally within our 90-day return window. To return, just send your items back to us at: ** ** **** *** **** ***, Lindon, Utah, 84042 Once we receive your return, we'll process your refund as fast as we can. Don't forget to save your tracking number and share it with us to make the process even smoother! If you have any questions, just give us a shout. Thanks for shopping with us, and here's hoping your next purchase is a perfect match! All the best, Jerly" On August 3rd I confirmed via email I had sent the returns to ** ** **** *** **** ***, Lindon, Utah, 84042, tracking number **** **** **** **** **** **. Shipping cost $20.50. USPS shows that the package was delivered on July 31, 04:50PM. They replied on august 3rd 'We will process your refund as soon as possible.' I never received a refund and continued to check in up until September 8th where they told me 'We want to inform you that we can't even refund you anymore cause Shopify shut the page down, We apologize but we had nothing to do with it,'.
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Contact Information
96 N 1800 W Ste 18
Lindon, UT 84042-1681
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.