Customer ReviewsforOne Loved Babe, LLC

This site is an absolute embarrassment to online shopping boutiques. Wish I had done more research before shopping with them, but I guess I just don't expect to be TAKEN ADVANTAGE of for supporting their business. I echo everything that the previous reviewers have said - terrible customer service, did not make an effort to communicate policies clearly, and sketchy malfunctions on their site when you try to resolve issues. Truly a dishonest way to do business and I hope they either wake up & make some improvements or go out of business.To share my experience, I fell in love with a sweater I had seen in a curated ad. Not having purchased from this site before, I decided to try a few other things. $210 later, I had 5 items on the way. The sweater I had ordered smelled absolutely disgusting-like a combination of mold and rotting debris. I tried to let it air out for a week and it was still unbearable. I also ordered a hat (reluctantly in a size M because the * was sold out). The hat I was sent was a L, and the quality for this $73 hat was awful. The cheapest shiny suede you can imagine. I also purchased a jumpsuit that didn't fit. I ended up keeping 2 items.Well I tried to initiate a return, within my window mind you, and wasn't able to. *o, I used their chat feature and sent a message. The chat says "we'll get back to you on here, or by email" so I sent my message w/contact info, and even left the chat window up for several hours just in case. No response - not via the chat or email. Repeated this several times over the course of a week or so. Finally got aggravated enough to call and they seemed happy to "refund" me. At no point did the rep I spoke to use the term "credit" however later that day I had an email in my inbox with a $148 store credit.After months of looking, I finally ordered something. Well I failed to read that its store policy that ALL sale items are final sale. They make no effort to tell you this on the item page, NOR on the order receipt.

Hi there! Thank you for the feedback regarding our policies. Our store credit return policy can be found on our FAQs and Return/Exchange Policy pages, found via our help + info tab on our main menu and in the footer of our website, or at http://onelovedbabe.com/pages/faqs and http://onelovedbabe.com/pages/returns, as well as at the Refund Policy link at checkout.Were sorry that we missed your original chat! I see that our team was able to provide a return label to ship the items back after your call. After speaking on the phone, our team left a note on your order to issue store credit for the item, so there may have been a miscommunication. Were sorry if that was the case! We did not receive any communication afterwards regarding the store credit versus refund mixup, so we were unaware that there was a problem with the issued store credit. While this is our policy, we are willing to make a refund exception on damaged or incorrect items.Our policy for sale items being final sale can also be found via the FAQs and Return/Exchange Policy page previously mentioned, as well as on the item receipt/packing slip included with your order. If using our mobile/desktop website, it is also found on the product page for sale items under the Sale Item Return Policy tab in the product description. Unfortunately, we do not currently have the functionality on our app to put this as a tab on the product listing itself, but the policy can still be found via our return policy page found on the main menu of the app. If you have any questions regarding these policies, our customer service team can be reached at ********************************* Thank you!

Wow. I will never online shop with a trusting attitude again. After a horrible experience with this company, my jaw is on the floor. I have been robbed! I ordered dresses from this company to try on for an event. None of the three I ordered for a total of about $200.00 worked. So I tried to initiate a return, as I have done with many other clothing companies before. It was only at this point that I learned that the company WILL NOT REFUND YOUR MONEY, but ONLY GIVE STORE CREDIT. I was amazed that I could have missed this during my shopping prior to purchasing? So I put another item in the basket to see if at any point they overtly communicate that their return policy is for store credit only. There is nothing to indicate at any point in the shopping process that they have this policy from what I can see. Well, I went to proceed with my return, but the page did not work. It has some kind of bug and I cannot scroll to enter the information. I called the number, and it says to send an email (SKETCHY). I sent an email. I chatted on their site chat feature, and they would not help. I just got some stock answers telling me I should buy my own label. This company is BEYOND sketchy, to the point of criminal. Please do not shop here! You are throwing your money to some people somewhere who are cashing in on an internet scheme!

Hi there! Our return policy is readily available and easily accessible through our FAQs and return/exchange policy page (both found in the main menu, help + info menu, and in the footer of our website), as well as in the "Refund Policy" link at checkout, and on our packing slips. We were able to resolve the technical difficulty through our website chat feature within 15 minutes of your initial message, and the return request was approved on the same day. We were not able to answer our phone at the time of your call, but responded in a timely manner via chat and email. We understand that some people may not be happy with a store credit return policy, but we were able to have your order delivered to you within 2 business days of when it was shipped and are happy to process the returns for store credit (as noted in multiple places on our website). We certainly are not an internet scheme and always aim to provide quality products and service!