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Complaint Details
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Initial Complaint
07/26/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Over 10 years ago I had talked with Rick L*** when I was looking at the possibility of buying a house. Since that time I have continuously received emails from him despite my every attempt to unsubscribe and otherwise remove myself from his mailing lists. After receiving yet another email from him which states that I have been signed up for some Art of Homeownership program I have decided to go another route in the hopes to get him to stop. I have had no direct contact with this person since the initial 10+ years ago. I have not agreed to any services.Business response
08/10/2021
Hello ****,
I have personally reached out to Rick L*** who confirmed with the "Art of Homeownership" that your name has been removed from their mailing address. I apologize for any inconvenience this has caused. Please let me know if you happen to ever receive any emails in the future. My direct contact is McKay S***** ************************** and direct line is ###-###-####
Thanks,
McKay S*****
Customer response
08/12/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is mostly satisfactory to me. That there is no guarantee of my email being removed from any and all mailing lists Rick L*** maintains rather than just the one specific list mentioned in their reply is still of concern to me. But it is one that I will address again if it indeed does come up in the future.
Sincerely,
**** **********
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Contact Information
380 Technology Ct Ste 200
Lindon, UT 84042-1666
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.