Customer ReviewsforKizik Design, LLC

Purchased a pair of shoes. Website prominently notes refunds and exchanges allowed. Shoe too small but Kizik will not return and cited small print on non refundable policy which was not on the website when I purchased. Kizik is a scam and fraudulent business.

"Slip on" feature does not function! Company stated I should then get a size larger. After forcing shoes on my feet, almost an inch left therefore, a larger size would not accomplish a thing1' Save your money!!!!!!!

These shoes are snug, (they must run small), not very comfortable, not that easy to put on, at least not as easy as shown on their videos. The shoes are not worth the price. I tried contacting customer service by phone and by chat but was unable to do so.

I sent an email on April 13th to their customer service with pictures showing multiple holes worn through fabric on the inside heels of both shoes. I informed them that I only wear the shoes with compression hose on my feet; I never wear them bare-footed. They were not exposed to any wet weather or any animals, nor have I washed them so I do not understand the fast rate of fabric deterioration. I am very disappointed regarding the breakdown of the fabric in the inside heel areas of both shoes. I purchased my sneakers online directly from the company late Sept 2022. I started wearing them occasionally after spine surgery on Dec 1. 2022, indoors only until March 2023 and then outside in dry conditions only. I asked them what is their policy for replacement in such a situation?Reply from Kizik Representative received 4/13:"We have confirmed with our ******************* that your order is either outside the Warranty Policy, falls under Wear and Tear or does not show any manufacturing defects for a replacement. With this being said KIZIK would like to still help our loyal customers by providing you with a promo code to use on a new pair of KIZIK's.COM that will take 15% off your new pair of KIZIKs." (promo code intentionally left out in this review).What an insult! They do not stand by their product, why would i waste my money on a second pair! I paid $92.65, they were lightly worn, this fabric deterioration is not normal wear and tear.

I have had a pair of Kizik since January. I bought the shoes for a specific reason, I have only put them on my feet less than 30 times with minimal walking. They are rarely used. The sole on the right shoe is falling off and the stitching on the same shoe is coming apart. I contacted customer support and they stated this is wear and tear and not a manufacturing defect. They were less than interested in making any kind of resolution. Given I have not worn the shoes many times and one shoe is coming apart it points to faulty manufacturing. Their product is less than acceptable for shoes that cost $120.00. They obviously don't care about repeat business or the quality of their product. I will spread the word about the poor quality of the shoes and this companys lack of concern for their customers.

Caveat emptor.I was successful returning shoes I didn't want and getting the credit to my card processed promptly, BUT: Kizik said my order date (which starts the 30-day return clock) was 3/31, but I actually charged the shoes in April. In any case, the website said my deadline for returning them was 4/24 (which isn't 30 days no matter which start date you use). In fairness, that's the deadline for entering the return online. The return instructions said I could physically drop the return at ***** up until 5/21.Unfortunately, the shoes were delivered on 4/21, which certainly didn't give me much time to return them. I took pictures to show that they were unworn, made sure to return them in the original packaging (not just the shoe boxes, but the original outer packaging as well), made sure ***** had the package on the 24th, and tracked the package back to Kizik. Now to the shoes. The structure is not quite what I expected. There is a sort of inner elastic sleeve that hugs your foot. You can use the laces to tighten or loosen that sleeve slightly, but I found it uncomfortably tight, even with the laces loosened (and my feet aren't particularly wide). Also, we're used to Sketchers and those have significantly more comfortable insoles. The step in technology works as advertised.Overall, I'm leery of a company that doesn't respond to customer complaints and that seems to have their own way of counting days.

I ordered shoes and received them quickly. The shoes were not comfortable (no padding). My heels and feet hurt after wearing them 8 hours, They would not take them back because I wore them. Do not purchase this product.

The company does not publish negative reviews of their products on their site. Both my wife and I had purchased because of the good reviews. We got our products and were really let down. We returned them and left honest reviews so that other people would not know and the company won't add them to their reviews page. Both comments were constructive and honest reviews of the product.

I agree with the other reviewer. The sane happened ti me. They sent me an email that my order shipped and it never did and they blame the shipping carrier when it's their own fault. They never actually shipped the product. They have nothing but excuses and blame COVID, and everything else.Do let them steal your money like they stole mine