Business ProfileforGoTo

I'm literally at a loss for what to do. I've been lied to 4 straight months by you guys claiming that my billing portal is fixed. Once again, I get an email saying my payment didn't work. If you come at me claiming this to be my fault again, I'm not going to be happy. It's shameful that you don't have a care in the world whether your customers lose their phone service due to your billing issues. You refuse to take a payment over the phone to keep the account active while you attempt to fix it, claiming it's not secure, yet the IRS, healthcare facilities, and every other gov't agency takes phone payments. You claim it's my fault, come back two weeks later and admit it was your fault, and then when it doesn't work come time to pay, somehow it's my fault again. That's convoluted thinking, if it's been your fault for 3 straight months, what on God's green Earth would make you think it's me this time...? My payment info is saved to my browser, I use it successfully multiple times daily without issue, the payment information in your billing portal IS NOT WRONG. It literally CAN'T be, I'm not manually entering it..the billing address is also correct, and the card provider continues to claim there is no attempt to run the card that they can see. Buttons inside the billing portal are missing, so I know it's your fault. I don't know what your software engineers did, but the edit option, the add bank option, all no longer even there. I can't be without phone service, and it's amazing you seem indifferent to whether that happens. So, I will be posting a new complaint to the BBB weekly until you figure this out. I don't know what else to do since nobody over there seems to care and you have zero urgency. Maybe that will motivate you to help me give you my money.. In the meantime, i expect this month's invoice to be covered again so I don't lose phone service while I wait for you to once again actually fix it. Stop lying, don't use definitive terms if you don't know its fixed..