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ComplaintsforSaranoni
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Complaint Details
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Initial Complaint
08/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We purchased ~$450 worth of "luxury" blankets on sale - these blankets are specifically marketed and sold for the use of babies/little kids. The blankets started shedding and my baby was inhaling the fibers and it was getting stuck in his nose too. I reached out to the company, they told me to wash in cold water and hang dry. I did as they said but the shedding continued. At that point, I reached out again and asked for a refund - they declined saying that it was a final sale. I later called the company to try to explain my situation. The person who has the power to approve/decline a refund, Staci, was unapologetic, showed zero remorse, and was rude. Their website states that they have ability to refund if a product is defective - which mine was. Yet, Staci refused and, again, showed no remorse or apology. I asked to speak with her manager to which she said that's the owner and he doesn't speak to customers. They sold me defective blankets and are refusing to refund my money.Initial Complaint
08/18/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Good morning, On 8/3/21, I placed an order with Saranoni for a baby blanket with embroidering of the baby’s initials/monogram. It was unclear on the website if they wanted the initials listed in order of their name (first, middle, last) or if they wanted it in order of the monogram (first, last, middle). Because I was unsure, i noticed there was a “Comments” section right below the monogram, so I left a detailed note listing out the baby’s full name and asking them to call me if I had it listed incorrectly so that the embroidering would be correct. I received the blanket and the letters were in the incorrect order. After calling them twice and leaving a voicemail, I finally got a call back. They stated that unfortunately they don’t read the comments and are refusing to remake the blanket or issue a refund. I told them that this was unacceptable and they offered a 15% discount which I find to be unacceptable as well. Any help would be appreciated.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.