ComplaintsforLogan Mental Health and Wellness
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I went to LMHW after finding their name under my "covered providers" on my insurance website. I went for several weeks starting in September and ending in mid November, and each time asked the receptionist about billing. Every week she told me that we were good, and that I had no balance. In late January, I received a phone call from them saying that I owed $715 for my visits. The lady apologized for surprising me with such a high bill and stated that, "We wouldn't have accepted you as a patient if we had know that your insurance wasn't going to cover the cost." The lady over billing told me that she would continue to look into the insurance issue, but needed to start me on a monthly payment plan of at least $25 a month. I called 3 months later to see if there was any update on the insurance, and the lady said that she knew nothing about trying to work with the insurance, and that all they knew was that I had started a payment plan. It was very disheartening to feel as though they had just said they would look into it to get me to stop bothering them and just slowly take my money anyways. I have now been paying the $25 a month for 8 months, and have paid $200 in total, leaving a $515 bill remaining. When I call, they transfer me around people, but don't have any answers to my questions.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.