Business ProfileforFox Pest Control

I was very disappointed in Fox pest control. I had contracted for an additional service at the tune of ******* which I paid in full. Then they turned around and charged me monthly installment for the monies that I just paid in full to the tune of $212. This new service was in addition to my monthly subscription of $70. The gentleman did not do as they said they would they did not provide the materials as they said they would. I was very very very disappointed. I did cancel my membership. They waved the cancellation fee for the monthly the subscription after some back and forth with a young lady named *****. And then a young man named ***** refunded the cost of the $212 and change and have the cost of the additional service. But I am now of the opinion based on the customer service in my paying my bill dutifully over the last year or so that my money should be refunded in totality for the additional service. They did provide me with half of the refund which was $1,010.32. however they should have refunded my entire monies which they did not offer. So I would feel like my refund. It was just an atrocious situation and it could have been managed much better. It could have been explained much better and the service of the end instead of just basically throwing me some items to what I feel was to shut me up they should have done better.

Hi **********,We're sorry that you were disappointed in your service and with our resolution. We worked to provide the refund that we felt was most fair and appropriate for this situation. We sincerely strive to have positive relationships with our customers, and we regret that we fell short of that with you. Thank you for your feedback.Sincerely,********************Customer Relations Team