ComplaintsforFox Pest Control HQ

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A Fox agent stopped by while we inspected a Lightning strike at our house. The man hung around for a while, and knowing what a time I had with spiders, I signed the paperwork. It was for $62.00/mo charge. Total of $186.00 +11.16 = $197.16. On 7/2/24, a man came to spray. I was not home, but *** was. He thought he did a good job. But days later, as it says in the paperwork, more insects seemed to be around—spiders appeared in the house, and there were more ants than I could imagine. Pulling my paperwork and realizing the cost, I thought I couldn't afford this company, not after having to buy a new freezer, new garage door openers, wiring, and modems. And our TV went up. WE ARE STUCK WITH THE OLD TV. Talking to someone a week or two later, I found a giant spider on the top brick. I thought he was dead, but touching his leg, he moved quickly. I wrote to Fox and told them to please deduct from the total amount that I paid for the service on 7/2, and I would like my money refunded. Several attempts later, I finally called as they told me to in the email. And I found my account was closed at $197.16. So, of course, I paid the full amount for one trip. WHY! Why wasn't I even emailed about the service? Why can't I get my money back? Selfishly, the TV was a gift recently given to us. It's fried, we held the old TV back that's sound goes off and on and the picture is still not bright. So I have to live with this until more money is saved. Stopping by my brother's house, he started telling me about a pest control person (Fox), giving him the exact words: This is what others are paying for around this neighborhood. Since we are around her a lot, I can give you a better price, and it is ....... HE SAID NO. I WISH I HAD. With all the upset, confusion, and worry, it was the perfect time for the agent to appear. WHY ARE THE TAKING ADVANTAGE OF ME. AND WHY SO MANY ANTS, SPIDERS AND BUGS. IS THIS A SCAM.

  

  Business response

  09/26/2024

  Thank you for informing us of this complaint. We regret the dissatisfaction Ms. ****** felt with her service. On 7/16 she contacted our office stating that due to financial difficulty they were unable to continue with the service. Ms. ****** was still under contract and subject to a $250 early termination fee. However, as a courtesy, our office waived this fee and closed the account. Ms. ****** has only paid for her initial service, which was completed on 7/2. Because this treatment was fully completed, we do not feel a refund is warranted. However, if Ms. ****** wishes to resume service, we would be happy to arrange a target treatment to address her ongoing pest issues. If the service is reinstated, the original contract terms would apply. We encourage Ms. ****** to contact our office if she has any questions or further concerns.

  Sincerely,

  Michelle B*****

  Customer Relations Manager

   

  Customer response

  09/27/2024

  When I saw that I messed up in writing, I sent a message to BBB later to explain more.  But I can certainly do it again.  I am 76 years old.  *** is 83.  We were outside talking to Xfinity who had just told us the TV was destroyed.  It had been a gift a few weeks before because they had gone to an upgraded model and we accepted it gladly. Ours was old, sound going on and off and very light picture. The refrigerator out in the garage, the wiring and two garage door openers were gone.  When I saw the man coming from the direction from the other house, i thought at first, he was inspecting the electrical outlet.  When he told us he was from Fox Pest Control, *** thought no, we have enough going on.  But thinking back to fall cleaning and being bit twice by spiders and ending up at Urgent Care for each time I thought maybe it was a good idea.  He told me that he was giving me a good price and I saw the monthly cost and signed it.  I honestly didn't even read much of the contract and see the two year contract.  It was there I just didn't read it.  The man came 7/2, sprayed.  I was not at home.  Two weeks later I was talking to a neighbor and leaning up against the outside bricks and there was a big spider. I thought sure it was dead, even touched the leg but it was not.  Since then, crickets, ants in the garage.  A black spider crawling across the top part of the ceiling in the laundry room.  More ants then ever in the kitchen.  New kind, so small.  After the insurance detectable, I ended up paying for the new refrigerator, the man to install the wires and garage openers. Xfinity put in a new modem, and TV (something).  We are now using our old TV.  

  I had put the paperwork in the computer room and had not even looked at it until someone down the road came up to the house.to tell me he was a pest control person. To look at my paperwork and finally I did and saw the $250.00 contact.  And realizing what I had done, I realized I couldn't pay for all of this.  That is when I called or wrote I wrote to cancel.  I told them to please deduct what the cost was for the man to come out to spray and refund the rest.  I  just wish I had stayed inside that day and not seen the man.  

  

  Business response

  09/30/2024

  We appreciate Ms. ******'s follow up message. This does help clarify the situation and how the misunderstanding occurred. It sounds like there is still some confusion regarding the cost of the initial service. The total cost for this first treatment was $197.16. This is a one-time stand-alone charge, and the $62.00 monthly fee is for the subscription going forward. Because a full initial treatment was completed, the charge is valid. However, as we previously mentioned, our office waived the early termination fee of $250 as a courtesy. Ms. ****** was only charged for the service rendered. 

  We regret to hear that she is still seeing spider activity. This is common, as some pests require multiple treatments in order to break the egg cycle. If Ms. ****** would like to resume service, we would be happy to work with her on a plan that better fits with her current budget and pest needs.

  Customer response

  09/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I thank the Better Business Bureau for helping in this situation.  With all that was happening with the lightning strike I wasn't understanding correctly the pricing and because of that I paid much more than ever imagined it would be.  Too much going on at one time.  Again, I just wish I had not been outside to see that agent approach the house.  I was very upset, misunderstood and paid the price.  My fault, never again.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  09/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 2nd a Fox Pest Control salesman approached us as we were readying our boat to leave to go on the river. He knew we were busy and even stated that he wouldn't keep us. So he left out pertinent information about their services. He did not tell us we had 3 days to cancel or that there was a $250 early termination fee. He lied when I asked him if they were not starting to charge the monthly fee until the next quarter. He said no and we were charged the following month. I can't comment on their services because we were not home when they came back to spray-it was much later that they said they were going to be there. After reviewing the contract, the information is there, but the salesman never showed us this or told us until after we signed. Also, like I said, we were taking out boat out and going on vacation for the 4th of July so we did not read it with the 3 day time period they allow. We were also in an area that did not have good cell-service. If we knew we had 3 days to cancel, I can assure you, I would have read it. We have paid a total of $505. The only thing we authorized or planned on paying thus far was the initial fee of $180 (with tax was $191.25 which he didn't tell us about either). They haven't tried to resolve the issue. The person that called my boyfriend once said "I wasn't there to know what the saleman did or didn't say". I basically took that as he thought we were making things up. He was rude and this was after they went ahead and charged us the early termination fee without speaking to us first or us requesting it.

  

  Business response

  09/20/2024

  Thank you for notifying us of this complaint. We regret that Ms. ******** felt mislead by the representative who came to her home. Our Branch Manager attempted to reach her and Mr. ******** on three separate occasions in August in an effort to address their concerns and verify if they still wished to discontinue the service. When no response was received, our office canceled the account and charged the early termination fee as described in the service agreement. A few weeks later, Mr. ******** called our Branch Manager to inquire about the charge. Our manager explained that he had been trying to reach them prior to charging the fee and hoped to find an arrangement that would meet the customer's needs. He offered to reinstate Mr. ********'s account and change the billing to quarterly instead of monthly. If the service is resumed, the cancellation fee would instead be applied as a credit toward future treatments. At that time, Mr. ******** stated he would discuss this offer with his girlfriend get back to us. This offer still stands, and if Ms. ******** agrees, we will reinstate the service, change future billing to be quarterly, and apply the credit to the account. To accept or decline, she can respond through the BBB or contact our office directly. We are also happy to address any further questions or concerns.

  Sincerely,

  Michelle B*****

  Customer Relations Manager

  Customer response

  09/21/2024

  
  Complaint: ********
  
  I am rejecting this response because: These claims are completely inaccurate. Someone called **** when we were in Florida for a funeral. Someone called once! He tried repeatedly to call the person back and there was no response. Then, when I sent an email and a review on BBB, someone reached out to **** again. He was rude and basically said that he wasn't present when the salesman was giving his pitch so he doesn't know what was or wasn't said. No one ever tried to reach out to me! The termination fee was never discussed. And the billing quarterly would not solve the problem. The problem is that we were told WE WOULDN'T START BEING BILLED UNTIL THE NEXT QUARTER. The monthly billing wasn't supposed to start until at least October not August. No, I do not want to reinstate my account. I want nothing to do with a company that is not backing up their salesman and what he told us. I would think it was fair to refund the $60 monthly fee I was charged and the $250 termination fee. This information would have been important for the salesman to be upfront about in his pitch. I understand that your salesman probably makes a commission. Maybe he should be charged for his mistake. I shouldn't be held responsible for his mistake. 

  I would appreciate if someone could let me know exactly when these calls were made to **** (date and time) so I can verify them on the phone records. 

  
  Sincerely,
  
  ***** ********

  

  Business response

  09/30/2024

  Our records show calls were made to ****'s phone (ending in ***) on 8/16 at approximately 12 PM, 8/19 at approximately 12 PM, and 8/20 at approximately 9:30 AM. I have attached a screenshot of the Branch Manager's notes with timestamps. 

  We sincerely apologize for the miscommunication with our sales representative regarding the payment schedule. At this time, we do not feel a refund is warranted as the customer received a copy of their Service Agreement prior to their first treatment, and this contract clearly explains the payment schedule, 3-day cancellation window, and early termination fee. We have made multiple good faith efforts to address the customer's concerns. We would love to come to a more positive resolution if the customer is willing to accept our offers.

  Customer response

  09/30/2024

  
  Complaint: ********
  
  I am rejecting this response because: you have not made a good faith effort to resolve my complaint. It's taken you over a week to respond to us on BBB. You are not taking responsibility for your salesman not doing a good job representing your company. I have the same complaint that many others have had and I am being help accountable for your salesman being shady and misrepresenting your services. He did NOT explain the payment plan correctly-he actually lied to me when I directly asked him about it. He knew how busy we were getting ready for vacation and knew we were not going to have the opportunity to read the contract within 3 days. HE SHOULD HAVE TOLD US WE HAD 3 DAYS TO READ IT. ALL the reputable companies I have dealt with let you know those things. My phone records also do not show those calls and your screenshots of the managers notes mean nothing. That could have been from anyones calls. **** had a call in August and one in September. That does not show a good effort and does not show that you value us as customers. You have done nothing to try to resolve this. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  09/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  After 2 salesmen came to my new house offering to spray for pest I agreed to the services due to a ant problem. I was told that I only needed treatment 4 times a year. I was told that I would pay 60 initially and 50 the other 3 times. I was told they would hold my card on file and charge me the next time they came to my house. Instead my card was charged again 1 week later. I called my local Fox Pest control agent and they told me that I signed a contract and they could only offer me a $10 discount. I’m so confused because I was told that I was signing a receipt and not a contract. I contacted my bank and they canceled my bank card and this is currently under review. But my bank can’t do much when Fox Pest Control tricked me into signing a contract. I will never allow a salesman to trick me again this is so sad.

  

  Business response

  09/11/2024

  Thank you for notifying us of this customer's complaint.  We regret the misunderstanding regarding Mr. Blackmon's service rate. We strive to provide clear and thorough communication, including supplying each customer with a full copy of their contract prior to the first service. Our Branch Manager personally spoke with Mr. Blackmon about his concerns and worked to address them. We have a applied a credit to cover his October charge, and we have also discounted his monthly rate for the duration of the contract. We hope these actions will help to repair our relationship with Mr. Blackmon and allow us to provide the pest control he originally hired us for. If he has any remaining questions or concerns, we encourage him to please contact our office.

  Best Regards,

  
  Michelle Briggs
  Customer Relations Manager

  

  Business response

  09/16/2024

  We are sorry to hear Mr. Blackmon was unsatisfied with our efforts to resolve his concerns. Because he states that he was unaware of signing a contract, we have closed his account and waived the early termination fee. We are also refunding the $50 monthly subscription fee he paid in September. He should see these funds returned to his card in 3-5 business days. We hope these actions will be satisfactory to Mr. Blackmon and allow us to part ways on positive terms. If there is any other assistance we can provide, we hope he will reach out to us.

  Sincerely,

  Michelle Briggs

  Customer Relations Manager

  Customer response

  09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22254043, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kaderrick Blackmon

• Initial Complaint

  09/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  July ******* check for $829,56 was given to *************************** for 12 months coverage for Fox pest control. Service started that day. Received a bill on 8/4 for $63.13. Called to report we paid in full for one year service. Was told not to worry because check probably didn't reach the home office yet. Another bill on 8/19/24. Called and sent an email explaining our payment. Never got a response. I called phone number which found out is in **** and explained the problem. Was told checks are all put in an envelope and sent from ***** when they get enough. We checked with our bank and check was not entered, nor was it on our last statement. Called Fox back four days later and still no check. They were supposed to call me back after they looked for the check and I never heard from them. I expressed my concern to them about our credit rating and was told not to worry because they would not send to collection service. I am concerned about our credit rating since we got another bill today (9/3/2024) for $138.28. What did *************************** do with the check? He can't cash it. What business puts checks in an envelope until they get enough to send to home office?Why have we not heard from them? I told them I would contact the BBB.We can't put a stop payment on the check because they we charge us $250.00 to do that.Were we scammed?$829.56 is a lot of money for senior citizens who are trying to stay in their own home as long as possible by hiring people to do some of the outside work.

  

  Business response

  09/05/2024

  Thank you for notifying us of this complaint. We apologize for the delay in processing ****************** check and the stress this caused him. Our office has received his payment, and it has now been applied to his account. ************** should receive no further invoices for the remainder of the year. We appreciate his patience in this matter and encourage him to please call our office if he has any other questions or concerns.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer response

  09/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 13, 2024 I signed a contract with Fox pest control. For some reason they put the contract in my daughters name which is Natalie Hallett HALLETT but I signed the contract and I paid the initial $260 fee.this fee was supposed to be for the first three month treatment for pets. After the initial spraying of the house for pest, they were supposed to come back in two weeks to do another treatment. They did not show up for treatment. My daughter called them and left messages and after numerous calls, she finally got a call back from someone who said they were the manager. Long story short they have never came back to the house after the initial treatment and they have my $260 that I did not get the service for. June 13 I’ve emailed them twice and I even put a review on Google, but I have not heard from them at all.

  

  Business response

  09/05/2024

  Thank you for forwarding this complaint to our company so we could address it. Our Branch Manager has been in contact with Ms. Roberts, and he is directly coordinating her service. Our technician performed a full treatment today to address the ongoing pest activity. There will be no charge for today's service. We will continue to communicate with Ms. Roberts to ensure this matter is fully resolved. If she has any questions or concerns, we encourage her to please contact our office.

  Sincerely,

  Michelle Briggs

  Customer Relations Manager

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  August 12th evening. I dealt with a menacing salesperson approaching my home. I just pulled in the driveway after picking up groceries. He started to approach my vehicle and I told him Im not interested. He kept walking towards me across my lawn and to my vehicle parked in my driveway. He then said to me- Are you sure ****** he used my first name and it really unsettled me. Which was his intention. It was menacing I asked him how he knew my name and he smirked and chuckled to himself and I told him to back off. He eventually did so and sauntered across my lawn and started to go to the next house. I set off my car alarm and my husband came out to talk to him and the salesman was respectful and polite to him. It was a targeted attack towards me because Im female and he purposely intimidated me for his own pleasure. Its menacing and unsettling. I called the company and received more disrespect and I left messages with the company. Its not okay to menace people and it was threatening. I was told they had my name because Id used them in 2021 for pest control. Theyve permanently lost our future business. Im not letting this go. He intentionally made me feel unsafe on my own property. Nobody has the right to do that.

  

  Business response

  08/14/2024

  Thank you for notifying us of this complaint. We apologize for the distressed caused by our representative. We have shared **************** comments with our sales manager so that he can address this incident with his team. We have also flagged **************** account with an alert to not solicit at this address again. If there is any other assistance we can provide, we encourage ************ to please contact our office.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Wednesday July 3rd a fox representative showed up at our house and spoke to us about their service one of their services I was interested in because we are having a mouse problem but I wasn't sure if I wanted to purchase the service or not but he pointed out and I looked up inside of where my vinyl siding corners are he looked me right in the face and said these areas would be sealed up the service was done on Monday the July 8th I was out of town but my wife was home when I got home I checked out some of the things they said they had done I found a little steel wool pressed in around our garage door I asked my wife if they open the door she said no and I looked into the corners and found they were not sealed I contacted *** and they said they were sorry but it was a misunderstanding because they're not licensed to do that work so I want to file a complaint because it wasn't a misunderstanding it was a direct lie from their salesperson to get me to purchase the service. In the agreement it states if I want to cancel my service I have to pay them $250 I'm willing to pay the initial $125 and forget about the rest but I don't feel where they did not fulfill what I was told that I should have to pay the $250 to cancel. But I also feel the better Business bureau should know about their deceptive selling practices because when somebody looks you in the face and says this is what they're going to do this is not a misunderstanding. It's a direct lie just to sell their product.

  

  Business response

  07/24/2024

  Thank you for notifying us of this complaint. Our office has spoken with **************** to address his concerns. We have arranged an appointment for 7/27 to seal the entry points and discuss any other issues. If **************** has any further questions, we encourage him to please call our office. We appreciate him working with us and giving us the opportunity to set things right.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  06/28/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I hired fox pest control to get rid of a bee infestation on my property. After months of paying $64 and change monthly for almost a yr. I am severely allergic to bee/wasp/ hornet stings and even after paying an initial fee and then monthly payments, I continued to be stung and hospitalized on a regular basis. Once a employee came out and said he sprayed all around my house but lied. The manager reached out after I gave a 1 star ****** review stating my security cameras captured the employee did nothing, came out to view my footage and summed it up as one big misunderstanding. The branch manager *************************** said, "what can I do to get you to change your review from a one star." I said let me out of the contract, he said that is something he could do. I keep receiving calls about past due bills and someone came to treat spray 6/25 after I had cancelled. I wrote a email prior to not send anyone and that my contract was over after I change my review from 1 star to 5 while the manager was still in my driveway. Today I received an email that the conversation never happened and that we can discuss a payment plan. This company doesn't care that I almost died twice and continues to ask for money even though I changed a review to get out of a contract, which they refuse to honor.

  

  Business response

  07/09/2024

  Thank you for notifying us of this complaint. I have reviewed ******************** account with our Branch Manager, and we felt it was appropriate to honor her request to waive the balance and close the account. This has been done, and no further treatments or billing will occur. We regret that we fell short of ******************** expectations and did not communicate more thoroughly with her. We hope she will feel satisfied with the above resolution and encourage her to contact our office if she has any remaining questions or concerns.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer response

  07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My last email to them (below) provides a good amount of context, however here are two important facts:The services provided produced zero impact on pest populations *********** has not responded to any of the 6 emails sent Latest email to Fox on Jun 24, 2024:Fox Pest Control,You have not responded to our email dated Friday, June 14, 2024, at 4:30 PM. Additionally, you have charged our card for services alleged to have been rendered on June 21, 2024. This is directly contrary to the instructions provided to you and a violation of your contractual obligations to cancel direct payments.Furthermore, on a call with your representative on June 13, 2024, I explicitly instructed that no visits to our home should occur unless an agreement was reached regarding your failure to provide service. Despite this, you visited our home without notice, without scheduling, and while we were on vacation. This action was against the instructions provided and was not authorized.You have consistently failed to respond to any written communication or address any service issues. Your refusal to follow direct written and verbal instructions exacerbates these grievances. The services you claim to have rendered were completely ineffective. Additionally, upon reviewing your contract, I noticed that your service terms do not cover wood-infesting organisms, which directly contradicts the verbal sales pitch given by your representative (redacted), who explicitly mentioned that termite and ********* ant damage would be mitigated by the specific service we signed for.

  

  Business response

  07/02/2024

  Thank you for informing us of this complaint. We are eager to assist this customer and resolve his concerns. Unfortunately, none of the information provided (name, email, phone) is connected with any accounts in our system. We request that the customer please send us the service address so that we can identify his account and begin to resolve these issues. Thank you.

  Best Regards,

  *****************************

  Customer Relations Manager

  Customer response

  07/03/2024

  Complaint: 21907209
  
  I am rejecting this response because:
  
  Fox-Pest has been provided not only with this BBB complaint ID but also our service address, the account number, the account holders name, the account holders email address and the account holders phone number.  This is evidenced by email correspondences and their response to them is confirmation of their receipt (snippet below).  This complaint response is simply a continuation of their dishonest behavior. 
  
  Note that there are a large number of online complaints and reviews describing in detail the same fraudulent sales and service tactics that were used on my family.  This complaint response and these similarities could point to these tactics being a part of the company's employee training in addition to its general culture.
  
  If the company wishes to make an honest response to BBB it will reference the email response it sent to me (to the same email address provided in this complaint) on Fri, Jun 28, 2024 at 11:22 AM.

  The redacted email snippet below provides further detail:

  -------------------------------------

  On Fri, Jun 28, 2024 at 12:18 PM ******* [redacted] <[redacted]@gmail.com> wrote:
  FX-Fox Pest Oxford Branch,
  Please direct your communications regarding this matter to the Better Business Bureaus until the complaint has been answered or settled. A principal at your firm should have received a communication from BBB in reference to complaintID

  [redacted].
  
  On Fri, Jun 28, 2024 at 11:22 AM FX-Fox Pest Oxford Branch <*******************> wrote:
  Thank you for reaching out to us regarding your concerns. [redacted]  I have also added several notes to your account, as well as included your previous emails so anyone who gets in your account will be aware of the situation.

  [redacted]
  
  On Mon, Jun 24, 2024 at 12:30 PM ******* [redacted]<[redacted]@gmail.com> wrote:
  Re:
  Account ********
  Phone 9xx.6xx.6xx
  Fox Pest Control,
  You have not responded to our email dated Friday, June 14, 2024, at 4:30 PM. Additionally, you have charged our card for services alleged to have been rendered on June 21, 2024. This is directly contrary to the instructions provided to you and a violation of your contractual obligations to cancel direct payments. [redacted]
  
  Sincerely,
  ******* [redacted]
  4xx [redacted] Avenue
  xxxxxx , CT, xxxxx
  
  
  [redacted]

  

  Business response

  07/10/2024

  With this additional information we were able to identify ********************' account, which was previously under his wife's information. After reviewing his account, it is clear that our office was not as responsive to his concerns as we should have been. This was unintentional and due to the sheer amount of emails our office is receiving during our peak season. Nevertheless, this is unacceptable, and we apologize for the frustration our lack of follow up caused. To make amends, we have refunded ********************' June payments, totaling $170.15. We have also waived the early termination fees for both of his subscriptions. The account is closed and no further treatments or billing will occur. We hope these actions will help us part ways on more positive terms and wish ******************** the best going forward.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  06/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have cancelled my account several times only to have them come again and bill me. At least 4 times this happened. The last time was February 2024 when I was informed my account was finally cancelled. Fast forward to June 2024 and a tech is at my house. I have told this company many, many times to stay off my property. Next time will be having the police arrest them for trespassing.

  

  Business response

  06/11/2024

  Thank you for notifying us of this complaint. Our records show that ************************' account was closed in March of this year. No treatments have been scheduled or performed since that time. I believe the technician ************************ saw was possibly at the wrong address by mistake, from another company, or a sales representative. If the technician was from our company, we apologize for any inconvenience and would like to assure ************************ that his account is closed and he should not expect any further contact. If he has any other questions, our office is happy to speak with him.

  Sincerely,

  *****************************

  Customer Relations Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩