Business ProfileforFence Bros UT

We received a bid from a Mark P******* with The Fence Bros Company July 25,2022 he led us to believe he was the owner of The Fence Bro's Company located in Mapleton. He provided the company insurance and documents, if you look online he is actively advertising. We were asked for a 50 percent down payment of $10,895.00 which was cashed immediately-see attached invoice and cleared check. After the down payment Mark would make appointments and not show up. Eventually someone came and put the railings up, but they are still unfinished. After months of reaching out someone installed the wrong fence. We hired Mark to match our pre-existing fence but he installed something completely different. Mark P******* kept telling us he was working on our project in his shop for months so we finally drove to his facility in Mapleton. When we got there he told us our staircase and fencing had just gotten sent to be powder coated. After this meeting, even more months went by and we still did not have them installed. Not knowing where to go I called the Department of Occupational Licensing. I found out that Mark P******* wasnt the owner he was an employee. Mike J***** at DOPL spoke with the owner of The Fence Bro company Joe O******. Joe O****** acknowledged cashing our check and said he would finish the job. It has now been months and Joe has done absolutely nothing but make more excuses about broken down trucks or court dates he has to attend. We do not have the spiral staircase, the railing on the balcony is incomplete, we had to hire someone else to do the gate as we had to enclose our yard for safety. They did not complete $10,895 of work on our home as you can see my the estimate. I have done thousands of transactions with vendors, this is not integrous behavior. Our experience with The Fence Bros has been extremely stressful, my hope is that they don't do this to anyone else and that they will refund the money they owe us.