Customer ReviewsforAlex's Autohaus, Inc.

I took my 2017 VW Alltrack into a ****'s Autohaus in ********** for a Turbo Wastegate Actuator replacement. My car was fine and never leaked a drop of oil until I took it to ****'s for repair. The car had an APR engine module and ****'s is an authorized APR repair shop. The estimate was ~$1200 to R&R the part that APR mailed for replacement. I took the car to Alexs for an initial inspection. Many items were noted as needing serivce such as leaking valve cover, leaking left front axle, automatic transmission service needed, cabin air filter and spark plugs. The written estimate of repair was $3,407.56. I allowed ****'s to replace the Wastegate Actuator and spark plugs. In the process of doing this work, they claim they found a crack in the engine block causing it to leak oil through a bolt hole where a bracket bolted into the block. This was after the intial vehicle inspection and estimate when their was no oil leak. ****'s tried to fix the bracket bolt leak and failed. I looked under th car witht he Shop *********************** and I noticed oil coming down the block from higher up on the block. Then, they offered to repair the new crack in the block for an extra $600. (I believe the mechanic caused it!.) ****'s tried to epoxy the crack in the block. It did not leak when I left the shop. I drove the car home and in 4 days, the oil leak started again. The Bluebook was $21,000 +/- before I believe ****'s cracked the block. ****'s priced the labor to R&R the block at $12,000 without parts because the the front suspension needs to be disassembled and the engine lowered through the bottom. The Bluebook is now about $0 with the cracked block. Alexs did not return the APR control module to me either - A potentially valuable part for resale withheld from me. It may have been kept for their own resale. A **** dealer gave me an estimate of $13,000 with the caviate it has turbo problems. The **** dealer would not buy it anyway for trade.

I initially brought my car in for a coolant leak. After agreeing to the diagnostic work and giving them the go-ahead to fix it, they supposedly repaired the car. However, shortly after picking it up, the coolant light reappeared. Despite returning to the shop, they insisted nothing was wrong. Even though they temporarily removed the dash light, the issue persisted. I demanded they rectify the problem, but they claimed it was unrelated to the coolant. Frustratingly, they then suggested I needed a whole new diesel particulate filter, which would cost an additional $2000. Feeling cheated and unsatisfied with their service, I decided to stop any further attempts to fix the car. I went in with a leaky vehicle and left with the same issue, plus $3200 less in my pocket. It's clear this company prioritizes profit over quality service.Overall, my experience with this company was terrible, extremely exhausting, and frustrating. They consistently evaded addressing the issue, leaving me feeling like I was going in circles. Being without a car for over a month, especially when it was my only mode of transportation, was incredibly inconvenient. Every time I called for an update, they would claim their technician wasn't available, resulting in my car sitting idle for weeks before any progress was made. If I had known it would cost me this much and cause such hassle, I would have opted for a dealership instead. Unfortunately, I placed my trust in the wrong company to handle my vehicle.Since my comment keeps getting removed from ****** Reviews by the owner, I'm now posting a review on BBB.

In may of 2021 we took in a ******** CLA 45 AMG to have a battery replaced. I had purchased the battery from them less then a year ago. While they were replacing the battery I asked if they could tune my car, they said there would be no problem with doing that. They had my car for about 5 months, they were not able to do the tune. It got to the point where they were not able to get my car to start and they had no idea what was wrong with it. They had the audacity to still **** me for the tune that was never completed. I paid the money and towed my car to ********. A licensed ******** mechanic diagnosed my car with a blown engine. Alexs is taking NO liability for this. I am now having to pay 30K on a new engine. I do not recommend this shop to anyone. I will be starting a civil lawsuit against this shop. They were negligent and very unprofessional. This whole situation has been extremely frustrating and disappointing. I am writing this review in hopes of keeping other people from wasting there time and money.