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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
see Attached documentBusiness response
04/25/2024
we have refunded this customer. this is resolved. thank youInitial Complaint
10/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Date of Purchase: 4/12/2021 Purchased a brand new laptop from their store at **** ** ***** ****** in Midvale, UT 84070 Was promised free lifetime technical support and repairs Roughly 6 months ago the battery would not charge. Took the laptop in to be checked out and they stated that they would have a replacement battery in about 7 days. Have contacted them three times now trying to resolve this issue and the business has simply told me that it is almost impossible to get a laptop battery, though I see advertisements on several different business websites showing them to be readily available. This leads me to believe that the business is not going to honor their support claim.Business response
11/08/2023
We are investigating this now and look to find a solution for this customer. We got a notice of an unresolved complaint but our mail server had blocked the original complaint. We apologize for the delay in this response.Customer response
11/10/2023
Complaint: ********
I am rejecting this response because the situation has not actually been resolved. I do appreciate your assistance in this matter. As soon as the business contacts me with a resolution one way or another I will be more than happy to close out this issue.
Sincerely,
***** *****Business response
11/21/2023
We were able to find a replacement battery for the customer, and install in customer's laptop. we apologize for the delay and mixup, and this complaint was definitely a valid one from the customer but it should be resolved now.Customer response
11/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
10/04/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We received a email for renewal of our antiviris and malware on Sep 20, 2022. When we received our statement we noticed that we had been charged twice. One charege was on the 20th of September and the other on the 21st of September. I called P C Laptops businnes office and asked why we have been double charged. The rep told me he did not have any record of being charged twice and could not do anything. Today I called ***** who were very helpfull.A couple of years ago I took my wifes laptop in for repair. A technician was with me and determined it needed to be left at the shop in *****, ****. During that time another tech had taken my wife to show her the laptops that they sell. He convinced her to buy it while I with the other tech. This is deceptive sale and to keep peace in the family I let her buy it. I was the cheapest model they carried and it cost about $2400. Wow, I could buy a gaming compter for less. I will NEVER BUY OR RECOMMEND P C LAPTOPS to anyone!***** is trying to get my money back from the crooks.Business response
10/04/2022
We have found the Antivirus double charge and have already refunded it, for $53.61. It was under another name for the customer, so it took a couple of days to find the charge. We can't do anything about the laptop that was sold to the customers wife, it was a few years ago and we wouldn't be able to find the salesmen that was working during that time.
I will try to reach out to the customer to remove the complaint, seems like he doesn't know we already refunded the antivirus charge.
Customer response
10/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************I feel sad that the customer ********************** did not say anything but, "I have checked and there is nothing I can do for you." A better response would be, "I'll look into this matter and get back to you." The first response is TOTAL REJRCTION and how would you feel!
A customer is the best advertising for a company. Bad response, Negative response when asked about the company. Hopefully the company will train their customer ********************** and billing associates and store associates.
Initial Complaint
09/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In early July my PC started to have blue screen issues. I brought it in to the ********* location for (lifetime parts and labor warranty) service. Was told they could not reproduce the issue. Brought PC in following week (same issue). Got PC back a few days later, but when i got it home it still had same issue. Next day brought it back. Was told it will take a week or two to order a new part. Two weeks later I find the location is permanently closed. I call around and find out Xidax has taken over repair of my PC. They work on PC for another week and send back my PC without being fixed. We work over the phone on a few more solutions. Eventually come up with a possible solution. (long story). That solution is NOT implemented when they send "wrong" parts. Now I'm being ignored by Xidax. Left on hold, not returning calls, ignoring texts.Business response
09/29/2021
I apologize for the challenging experience. I'd like to personally make sure we get you taken care of 110%. Please message me at www.pclaptops.com/contact.html or email me directly so that I can help! Thanks for giving me the chance to resolve this.
*****************************
Director of Customer Relations
Contact us at ******************************/contact.html or
*******************************Customer response
10/02/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. My computer has been repaired. Thank you for your help in this matter.
Sincerely,
***********************
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.