ComplaintsforConfido RCM
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Complaint Details
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Initial Complaint
08/15/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We hired the company for credentialing services. We had made a payment of $ 750.00 via ACH transfer on March 7, 2024. There has been no communication from the company and their manager who was engaged in the process of credentialing with us. We have made multiple attempts to contact the company via phone, and email, but there is no response.Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Confido RCM committed to providing me with credentialing to two insurance companies. They have not followed through with this and have taken over $200 from me. I have to reach out several times to receive a response but each time they respond they do not resolve anything. They claim to have submitted applications to various insurance panels on my behalf, but when I look in the system, no application has been submitted. I am concerned because they have my SSN, and a lot of personal information regarding my business. The reviews for their company show similar information about them stealing money and not following through on what they claim to do as a business. Their address is not a real place.Initial Complaint
05/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I sent a check to Confido RCM LLC for 1050.00 on 4/29/24 in order to assist me with credentialing insurance for my new business. They initiated this process by making out a spreadsheet that indicated the companies with whom they had submitted applications. After that, they did nothing and failed to follow up to find out what else needed to be done. I found out on 5/21/24 that for one of the companies they had done nothing to rectify a mistake that I was notified about a month ago (by email from the insurance company) and they had been asked to do that. Another company I found out I was already credentialed on through many phone calls - Confido did nothing to find this out despite my request. The spreadsheet indicated they did not apply to that company. On 5/22/24 I complained to the company and spoke to "Jade" the representative. I asked for anything that she had done and I would continue the credentialing process on my own. She had NO information of anything that had been done for me on the phone. She said she would send me all the information. She sent me nothing. On 5/24/24 I informed the company through another complaint that I wanted the information by 5/28/24. I received nothing and no contact.Initial Complaint
02/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
After a $1,000 credit card payment, which i stopped payment on when it seemed to be resolved, on Jan 6th Paid the $,1000 via Venmo to complete project of Insurance carrier credentialling. Communication with owner "Daniel" and "Jade" started off very well, until now there is no communication, response or anyone answering phones at this company. Looking for a refund or completion of the project. At least a return phone call would possible assure me that they are still in business and can complete my project,. Otherwise it's a SCAM OPERATION.Initial Complaint
12/11/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This company has continually texted our business over the past several months to obtain their services. We have called them multiple times and requested the removal of our phone number from their marketing list. They continue to harass us and send us multiple text messages requesting us to obtain their services.Initial Complaint
10/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Confido RCM is a reformed company, use to be Credibilis. They scammed me out of $600 for credentialling services. DO not use this company. I assure you it is a scam. I got a text message from this company soliciting their services and it is identical to the Credibilis information, including the name of staff. The web site is also almost identical. You will notice that they do not have much interaction on the website other than the same fake reviews of the company.Initial Complaint
09/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The company has repeatedly texted me the following, and does not respond to 'unsubscribe' requests. I would like them to take ###-###-#### off of their distribution list permanently: Greetings, I am here to chat about our Medical Virtual Assistant Services covering patient billing, appointment scheduling, patient registration, patient calling and a lot of other administrative tasks at minimum $599.00 flat fee/month per VA. Plus, Medical billing services at 3.99% on your collections. Regards, ****** ******* P:###-###-#### E: ********************** ###-###-####***********Initial Complaint
09/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Predatory marketing texts from multiple numbers. Refused requests to cease and desist.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
8 total complaints in the last 3 years.
8 complaints closed in the last 12 months.