Customer ReviewsforBed Bath & Beyond by Overstock

I bought a vanity for my upcoming bathroom renovation. The order was place in March 2024 and my contractor doesnt open it until he started the renovation. Until yesterday when he opened the box to check on the vanity it was broken and cracked. I reached out to Bed ***************************** yesterday to see if I can get a replacement for the ceramic top, but I was told unfortunately the item was over 30 days return policy so we cant do anything about this I am not asking to return the item. I only asked for a replacement. I asked to talk to the manager, the associate put me on hold and came back said that his supervisor is in the meeting and he/she would said the same thing. I told them Ill reach out to my credit card to dispute the transaction. I have tons of box to open, I cant open all those humongous boxes to check when my contractor hasnt get to the project. I still has two vanities that I purchased from them at the same time of this one and hasnt open it yet. I hope it wont broken when I open it. I would NEVER EVER do business with Bed ***************************** again. Bad business this is why it went out of business.

I do not recommend ordering from overstock.com. I ordered 2 dressers upon delivery they were damaged, looked like a forklift had gone through one. Unfortunately I was not home when they delivered or I would have refused them. I called that same day sent pictures had a case open and have called over 10 times to come pick these dressers up for return, Im told the same thing every call the case is being escalated in 2 days they will call you and schedule a pick up. nothing is being done! Its been over a month.

Bed bath and beyond I ordered a pool ladder at the price of $755.56. When we received the ladder and started to put together the biggest outside piece that sits outside the pool we realized this is not the ladder we ordered. Its smaller, not as sturdy and doesnt look as pictured. I ordered this set, spent more money because of this piece. I called ***************************** service on 5/17/2024 and the agent told me she is sending shipping a message to send me the correct piece. 6/15/24 I hadnt received the piece and needed a ladder for summer season so I called again and the agent told me she is sending a priority email to shipping for a status and I will receive a message within 3 days. Not happy but need a ladder for the pool I agreed to wait again. On 6/20/24 I received the following response.A request was sent to our warehouse to ship the replacement part. They are unable to send the parts needed. I apologize for the inconvenience and want to provide you with the available options we currently have for you.1- We can offer a partial refund of $105.90 back to your original form of payment to keep the item as is.?2- We can have the item returned for a full refund. we cannot process a full replacement for this item since the item is currently out of stock.I couldnt believe I waited that long just to not get the correct ladder and a small refund to the biggest piece of the ladder that I spent so much money on. I wanted to send the whole thing back but desperate for some type of ladder now that its summer I agreed to take it. I will never give them a single ***** of my money again and warning all family friends not to shop here. I have been a member since 2011 and I just cant believe what they have become taking advantage of loyal customers.

I have loved shopping at Bed, Bath and Beyond for years but they recently closed the store near me. I have been looking online for a small ****** bed and BB&B has been sending me coupons regularly for 20% off, plus I had a $20 credit from ages ago. I found a ****** bed on their website for $1,183. The 20% coupon was automatically applied, which brought the total down to $967 with the shipping protection. I continued to see that price at checkout. I entered my card information and checked the amount again, which showed the discounted rate. Well, imagine my surprise when I got notification from BB&B about my order, and it was the full price. I called ***************************** service today, and though the person was nice and was trying to be helpful, he said he couldn't do anything because it had been over 24 hours (literally just barely over 24 hours since I ordered) and it had supposedly shipped already. I couldn't cancel and he said he couldn't apply the credit. What large company doesn't have the capability to issue a partial refund or credit to honor their coupon?The ***************************** service rep said I could use the 20% off coupon again, but I told him that doesn't really help me because I only wanted to buy the bed, which wasn't cheap, plus how do I know it'll work next time because it showed it was applied all the way through the checkout process. He offered an additional 15% coupon, which also doesn't help and means I have to spend more rather than save the $200 I thought I was saving. I just hope the bed works out because I don't want to have to deal with returning it.

Worst customer service, I order an adult, teen bunkbed first time shipped. Missing the other box that was suppose to be shipped with it. The carrier lost it somewhere along the line. Bed Bath and Beyond was suppose to ship a replacement. A month later still nothing. When I call I just get the run around. If I have known this I would of never ordered from them. Learned my lesson they are the worst company ever to deal with.

Worst customer service of ALL time! I ordered a large rug through overstock.com during a memorial day sale. The incorrect item was shipped to my home (run in the completely incorrect color). After calling ***************************** service I was told that they could issue me a return label, but I would need to purchase on my own new packaging to repack the run in and drive the oversized item which doesn't fit in my vehicle on my own to a *** store to return!! They also said they could not do an exchange for the correct item that I ordered and that I would need to repurchase the item again on my own but that they would not honor the sale price I originally purchased it at - even though it was THEIR error in shipping the incorrect item. I was told that there was no supervisor to speak to or ability to escalate the issue and that they would have someone call me back. They did not. After calling again to speak to a different agent the next day I was asked to give a 1 hr window where a supervisor would call me. Instead the agent called back at that time saying the supervisor still was not available and would call me later that afternoon. They never called. After still never receiving the return label information I called again and ended up having to prompt an email thread multiple days later to even get the return label information again confirming I would need to purchase return shipping packaging with my own money AND somehow find a way on my own to get the item to a USP store. Absolutely ridiculous. I NEVER shop at this company again.

I ordered a futon mattress advertised as 10" thick, when it arrived it was less than 5" thick and could be squished further. Called ***************************** service to see how to not have to pay return shipping for their product description not being accurate. First person was very hard to understand due to the large amount of people taking at once, this person hung up on me after I was on hold. I called back and was on hold with another rep ************************ told me I couldn't return the mattress with her and someone else would call in four business days. That never happened. I initiated the return on the website and Overstock/BB&B eventually refunded a portion. I requested a credit from the bank and it seems to have been granted.The entire process will prevent me from ordering from them again.

Buyers beware!!I purchased a medicine cabinet that I didnt realize needed to be assembled and the return window was only 15 days! Yes, it says 30, but that is 30 days for it to arrive to them, you actually only have 15 days to ship it back. So if your elderly, disabled, or simply cannot assemble this product by yourself... Make sure that you have somebody to come over and assemble it within 15 days so if theres any reason you have to return it, you can immediately unassemble it and ship it back to them immediately. Also, If you are looking for guidance from Bed ****************************** look elsewhere. I was not sure of my return window and called them to find out when it was. I was told multiple times that somebody would get back in touch with me to let me know if I was able to return the product or not. This went back-and-forth for almost 2 months until they finally told me they would not take my product back because I did not send it back within 15 days. ( and Ps, I made the first call RIGHT outside the return window).The customer service experience was almost worse than the product itself. Make sure when you are buying from Bed ***************************** that you always read the fine print. It seems like they care more about making money than they do about their ****************************** and now I am left with a $300+ product that I would have returned had the website been more transparent and had the ***************************** service team done their job. What an absolute SCAM this company is! Dont waste your money!!!

Picture this! A 200 lb. vanity is delivered in a snowstorm to an 80 year old woman living alone without the notification and scheduling as specified in Bed, Bath and Beyond's "large item delivery" policy! The only option was to pay a mover to bring the vanity inside. This mess lies not with the shipping company. The problem lies with BBB which needs to clarify their "large item delivery" policy to reflect what actually transpires so that this mess does not happen to anyone else. After the order was placed, the only communication from BBB were e-mails with delivery dates all over the map and yet, when the real event happened, no advance notification. ***************************** service representative was cordial, took our information etc. and indicated that a follow-up team would contact us in ***** hours. You guessed it! Never happened! If BBB/Overstock wants to compete with the big boys and survive, they would be wise to take a hard look at their policy statements, communication and ***************************** service. I, for one, will go back to Wayfair for future purchases!

As other similar reviewers have mentioned, worse customer service I have experienced. I ordered a closetmaid organizer back in January 2024. The item I received was the wrong color and was missing parts. After several months of trying to get it corrected, they sent me a full replacement. I explained originally that part of the order was already installed and would not be able to returned until we received the new one. Since I did not address within 30 days they have now charged me for the replacement order which I have now realized is missing the tower. Two orders, $900 later, and I dont have a complete order nor a resolution. DO NOT BUY FOR THIS COMPANY. They will take your money and not resolve your issues.