Business ProfileforLiv Design Collective, LLC

I made the unfortunate decision to hire LIV Design (DBA ***************** for a complete remodel in 2021. Hiring LIV was undoubtedly one of the most regrettable business decisions I have ever made. I hired LIV based on their online marketing, together with a sales pitch, where LIV unequivocally committed to being able to meet a strict 6-month renovation deadline imposed by a 1031-exchange. After LIV received their initial deposit, they sat on the project giving it the bare minimum attention until finally being demanded to produce some semblance of deliverables at a meeting months later. After this meeting, it was communicated that all materials and supplies selected were to be ordered due to the time constraints on the project and supply chain issues. This turned out to be the first of many, many oversights and mistakes made by LIV during this project. A LIV designer's lack of professionalism nearly ended in my own general contractor walking off the job site mid-job. By midsummer, LIV had failed measurement-101 on a fireplace, and selected and ordered a fireplace that physically would not fit in the space required. Instead of being forthright about the mistake, LIV designers attempted to hide the mistake, and ordered an entirely different brand, model, and style (from linear to rectangular) without approval, and blatantly lied to the supplier about receiving owner-authorization to try to cover it up. This news came to light after the framing and a day before install. At this point, it was agreed upon between LIV owner and principal, and myself, that LIV would be responsible for the non-returnable fireplace and any change orders caused by the mistake. To date, LIV has failed to reimburse me after numerous requests. All in all, LIVs mistakes, oversights, and squandering of time cost us substantial time and money in a time-critical project. I would never recommend this company to anyone looking for competent design work or project management.