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ComplaintsforGranite-4-Less, LLC
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Complaint Details
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Initial Complaint
03/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had quartz countertops installed. Pieces were measured wrong and forgotten initially. The prices around my stove left almost a half inch gap on one corner of my stove. The seam on the island was pink at first and they redid it. While redoing it they sanded and caused the honed finish to be shiny. They attempted 4 times to fix it before saying it will come out on its own. Quartz is porous and in 6 months it will be perfect. 7 months later we called because nothing had changed at all. They came out 2 more times and made the area matte in finish, but very white and it is now a 2x2 square that doesn’t match. They will not call or text back. I have been trying for a month to get Nate to work with me and he won’t. I just want a refund on the slabs so I can get a better company to put new ones in. In addition to issues with the counters I had to have several pieces of my cupboards repainted because they let acetone and water sit on them for the 3 days it took them to install instead of the one we were told about.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.