Credit Card Merchant Services
Eliot Management Group, LLCHeadquarters
About
Important information
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:FTC Stipulated Order
On July 29, 2022, First American Payment Systems and two of its sales affiliates, one being Eliot Management Group (Eliot) agreed to an order with the Federal Trade Commission (FTC). The complaint alleged these businesses engaged in a number of harmful practices against merchants including; deceiving businesses about pricing and savings with hidden terms; imposing surprise fees when small businesses try to cancel; using an online enrollment system that obscures key contract terms; and hitting small businesses with zombie charges after they withdraw consent accounts.
Under the Settlement the defendants have agreed to stop misleading customers, stop unauthorized bank withdrawals, make cancellation easier, stop charging existing customers early termination fees and to provide $4.9 million to refund affected businesses. Eliot Management Group denies all allegations made by the FTC, and there have been no findings or legal conclusions that Eliot violated any law. Eliot agreed to enter into a settlement with the FTC to resolve the matter quickly and focus its energy on servicing its merchants and providing customer support.
Overview
BBB Accredited Since: 3/6/2015
Years in Business: 25
BBB Accreditation & Rating
About This Business
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Business Details
- Local BBB:
- BBB Mountain West
- BBB File Opened:
- 8/29/2000
- Business Started:
- 12/1/1999
- Business Started Locally:
- 12/1/1999
- Business Incorporated:
- 12/18/2000
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Eliot
- Eliot Management Group
- E M G
- Business Management:
- Mr. Matthew Sheive, President
- Ms. Amber Pearson, Supervisor
- Ms. Rossalie Nichols
- Ms. Michealle Key, Vice President
Additional Contact Information
- Principal Contacts
- Ms. Rossalie Nichols
- Customer Contacts
- Ms. Rossalie Nichols
- Fax numbers
- Primary Fax: (866) 933-5581
Additional Information
- Business Categories
- Credit Card Merchant Services, Credit Card Processing Services, Management Consultant
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