![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPick Your Health Plan - Russell Maddox
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I hired Russell as an insurance broker who obtained health insurance for my son in July 2022. I contacted him and sent him an email in August of 2022 asking him to cancel the policy due to it providing zero coverage for our son. In September, I was billed for the monthly premium due to Russell not cancelling the policy as I instructed him. Despite many emails, text messages and calls he never cancelled the policy so I did myself in early September. At the time of cancellation I requested a refund for the monthly premium paid and was reimbursed a pro-rated amount due to it being within the month. I then reached out to Russell and asked for his company to send me a check for the difference between what I should have been refunded ( the full month's amount) and what I was actually reimbursed (pro-rated amount) which amounted to a figure of $152.13. That email to Russell was sent on 9/21/22. I have emailed and texted him several times asking nicely if he has sent the check and he has not responded or given me some excuse of being out of the office. I have had enough of trying to track him down and am asking for your help in getting me the money that I rightly deserve due to his error. I am able to forward all emails that are relevant to my claim to whatever email address you would like.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.