Business ProfileforParris RV

I feel compelled to share my regrettable experience with Parris RV. While they offered a great purchase price, the post-purchase service has been nothing short of a nightmare. I've had my RV for 15 months, and in that time, it has spent approximately three months at their service center. This has caused significant inconvenience for me as I live full time in my RV. Scheduling appointments is a painfully drawn-out process - my last appointment took 3 months to secure, and I've spent countless hours following up on the service status.Customer service, which should be the heartbeat of any organization, appears to be of little importance to the Parris RV team. The staff has displayed a consistent lack of courtesy and respect. The service manager, in particular, seems uninterested and unresponsive to customer concerns.The technical staff's incompetence has been the most disheartening aspect of this experience. Especially when you consider that their labor rates are a hefty $195 per hour. Regrettably, I've found myself having to redo just about everything they've touched. Notably, they've wired my heating system backwards, not once, but twice, and refused to rectify their mistakes. In summary, if you're merely seeking a good deal on an RV purchase, Parris RV might serve you well. However, I strongly urge you to plan on getting your RV serviced elsewhere, or be prepared for a potentially frustrating, costly, and time-consuming ordeal. For those of you who may doubt my account, I encourage you to inquire about their service lead times before you make your purchase. You might be surprised, and not in a pleasant way. Let my experience be a cautionary tale to any potential Parris RV customers.