Customer ReviewsforUtah's Best Vacation Rentals
8 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Bonnie C
1 star08/07/2024
We had so many problems. Arrived at 10 and the lock wouldnt work so we had to wait until midnight before we could get in. We didnt have air conditioning for 5 days! It was 100 degrees we couldnt sleep at night. They kept telling us it would be fixed but it wasnt. Our garbages were full when we arrived on Sat and werent emptied until the next Friday. Sewage leaking in the basement. Toilet not working sinks clogged. Hot tub water was green. Many more issues. It was very difficult. This is the first negative review Ive ever left. We have rented houses for over 10 yrs. We will not come backReview from Randall s
1 star08/07/2024
I hate to do this but I need to. Probably the worst vacation rental experience ever. My family and I stayed there for a week and pretty early on the ** unit went out. We contacted the necessary people and they said they would get someone out there. the next day. They did that but when the mechanic was there they said they need to contact the people for approval. They completely ghosted us and the mechanic. Keep in mind **** is hitting 100 temps. the house was so hot at night that it was hard to sleep. It wasn't until our last day or two that it was fixed. we rented two units side by side and from water leaks to toilets clogging when you just peed. One of our units has a sewage leak in the basement.I won't even get into other issues that I saw as someone who works in construction that I personally wouldn't allow. At the end of the week when everything was done we asked for a discount because of all the issues that we went through and they said no. but most importantly it was the lack of communication and unprofessionalism by them that really sets this apart. I would not recommend 100%Review from Ry S
1 star04/02/2024
Poor experience with them. Would not stand behind renter when issues at the rental.Utah's Best Vacation Rentals Response
04/03/2024
We noticed you gave us a 1 star review on ****** and said we were Gaslighting. Who knows what that even means. Regardless, we have searched our database and don't show record of having a contractual relationship with you whatsoever. As the owner of ****** Best, I take this very seriously. I can't imagine what someone would have to do to deserve a 1 star review not too mention we have no record of even doing business with you.Review from Scott H
5 stars01/23/2024
We just did our annual friends and business partners ski retreat and we were blown away with how incredible **************** Pool House was. We easily slept 13 adults and had plenty of room to eat meals together with the dining room set up. The pool was clean and the best place to hang out and relax after our activities. The theater room was super fun and we played hour of games together which filled our evenings with laughs! When we split the cost between 6 couples this home was super affordable and way better than staying in a cramped hotel room. One of the microwaves was working well but making a strange noise and they sent somebody out and replaced it with a new one. We will definitely be booking with Utahs Best again and this house is the top of my list for our next family reunion.Utah's Best Vacation Rentals Response
01/25/2024
**************,We are so excited that you had a wonderful stay in our Home. Thank you for being such a great guest and we look forward to your next trip! Safe travels! Utah's Best Vacation RentalsReview from Jenn G
5 stars01/23/2024
On my way home from an AMAZING stay in ******, ****! The home we rented as PERFECT for our group! Amenities were just as stated in the listing and the management company was friendly and available! We came for a business retreat/ski trip and we could not have been more pleased. Location was perfect to multiple ski resorts and amazing restaurants (that deliver!). Nothing was better than ending our evening in the awesome indoor pool and watching movies/sports in the theatre! GREAT STAY - Will def be back.Utah's Best Vacation Rentals Response
01/24/2024
**********************,We are so excited that you had a wonderful stay in our Home. Thank you for being such a great guest and we look forward to your next trip! Safe travels!Utah's Best Vacation RentalsReview from Cassity B
1 star01/10/2024
I reserved a location and my $2000 deposit was taken. I had to contact the sales department multiple times to book another day- which after much assurance that it would be taken care of never was. A month later when reviewing my credit card transactions I noted that the deposit was returned. I once again contacted the sales department and was told they would find out what had happened. After not hearing from them I called in and spoke to someone who told me it was a mistake and that the deposit would once again be put on my card and that the reservation was in the computer. Today I received an email stating that they are so sorry but the place we reserved has been booked in the interim. As opposed to try and remedy the situation they just told me that they were sure I couldnt afford another property. How do they know what I can afford. Do not to business with this company!!!Review from Julie B
1 star10/16/2023
We stayed in **************** at Paradise Village, #**. It was a terrible experience with UBVR. The hot tub wasnt working and hadnt been working in some time and no one bothered to tell us or responded to our concerns about it after we found out. There was dried snot on one of the comforters. But that was minor compared to what happened 45 minutes after we left. My daughter realized shed forgotten her wedding ring set and a bracelet. Housekeeping had not arrived yet. My daughter immediately contacted ***** at UBVR and begged for a manager to go over and retrieve the jewelry before housekeeping showed up. ***** was rude, callous, and apathetic. She said she was in ****** and the manager in St. ****** had the day off. After three hours of repeated desperate phone calls to *****, who became more and more belligerent, ***** informed my daughter housekeeping showed up and surprise no jewelry was found. She then said UBVR was not responsible for any personal belongings left behind. That *** be true in some cases, but UBVR had notice there was an issue and did nothing to help. It was not only intentional negligence it was cruel. Looking back at their reviews, this has happened before. We filed a police report but clearly, these are not good people who are managing these rentals. Beware. As for us, my daughter is heartbroken, as Im I. Her engagement ring was once mine. I gave it to her after my husband passed away. We are devastated especially since this could have easily been avoided.Review from Kay S
3 stars08/16/2023
I recently stayed at one of UBVR rentals and was not satisfied with the accommodations especially for the price we paid ($2500/2 days). The photos on the web site do not accurately depict the worn and dirty state of the bathrooms. It also doesn't show the large air unit in the living room that is very unsightly. I would have appreciated some honest feedback prior to booking. If the house is worn then show it worn. If there is a problem with the A/C that requires an extra unit then it should be shown. I left a review but could never find it posted anywhere.
Customer Review Rating
Average of 8 Customer Reviews
Contact Information
635 W 5300 S Ste 303
Murray, UT 84123-6826
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