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ComplaintsforQCSC
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Complaint Details
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Initial Complaint
06/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Johnny G*****, dba QCSC, provided an initial bid (“pricing”) on March 29, 2022 for landscape and sprinkler services. The bid included removing and replacing sod in the front yard. The required 35% deposit of $908.00 was paid on March 31, 2022. Upon payment of the deposit Johnny G***** stated he had emailed me a different bid (“new cost saving price”) explaining that he had miscalculated the cost of the sod and had failed to include any delivery charges. He stated he would instead treat the front lawn for fungus once a month April thru June and reduce the price. I insisted the original bid be honored as I had paid the 35% deposit but he refused stating “I already started the work and cannot lose any money”. Some of the items in the new bid were completed over the course of the next week and, on April 7, 2022, Johnny G***** requested payment of the remaining balance. I objected stating the full scope of work was not completed. Johnny G***** insisted on the payment stating he would finish the remaining items when he came back to apply the May and June monthly fungus treatments. Payment of the remaining balance of $1,317.00 was made on April 7, 2022. Johnny G***** returned in May to apply the fungus treatment at which time I showed him a sprinkler line which he had left exposed in my front yard, as well as several areas in the front and back yards where the lawn was not getting adequate sprinkler coverage. I additionally showed Johnny G***** that the amount of pea gravel and mulch that was provided was inadequate as several areas of the weed barrier installed in the back and side yards was becoming exposed as well. Johnny G***** stated he was not responsible for the sprinklers, pea gravel and mulch in the back yard. I have repeatedly sent text messages asking for the work to be completed but Johnny G***** refuses to either properly finish the scope of work or to provide a fair refund amount so that another business may be hired to correct his damages.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.