ComplaintsforTim Dahle Nissan Bountiful

• Initial Complaint

  08/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In short, this complaint is about Tim Dahle Nissan telling me they would take steps to refund some warranties that totaled $5,797, and then never following through and ceasing communication with me. I would like them to follow through on their promise. I bought a Nissan Frontier from them on May 31, 2024. When I reviewed the paperwork after the sale, I noticed 7 warranties/optional charges that totaled $6,797 and were not explained to me, and I was not asked if I wanted them. I detail what they are in the 3rd page of the email I sent to the dealership after noticing them (Gmail - Frontier Purchase Fees.pdf, I have also attached the overall contract "Urry 23 Frontier Contracts.pdf" as well as the contracts for the optional warranties "Urry 23 Frontier Forever Powertrain.pdf" for reference). I ended up meeting with a sales consultant, and then the sales manager. These conversations are noted in the email previously mentioned, as well as the "Tim Dahle Nissan Bountiful Texts.pdf" document. When I met with the sales manager, we went through each optional charge and I told him whether I would have chosen to purchase it. After saying I would still like the gap contract, the total was $5,797. As he mentioned in our text exchange, he said they would try calling to cancel the warranties and reimburse me for what they could. This was the last I heard from him. I followed up multiple times without a response. At this point, I left a Google review (************************). It was responded to by the Owner Loyalty Manager, saying I'd get a call from them. That also never happened. I even emailed both the general manager with the email I was given and the Owner Loyalty Manager, without a response (see attached emails). As previously mentioned, I'm not disputing the truck purchase, or trying to claim that something criminal happened. I just want the dealership to follow through on their promised refund. Please reach out to me if more information is needed.

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  DO NOT BUY A CAR FROM HERE, THEY SELL BROKEN VEHICLES WITH CODES CLEARED AND THEN IGNORE YOU WHEN THE CAR FAILS. It hasn’t even been a year since I drove my 2017 Range Rover off their lot. I’ve put in easily over 10k to fix this faulty car they knowingly sold me with no warranty. A different mechanic informed me that they just simply cleared the codes and sold me a broken car. It now needs more work done which is way more than this car is worth. This dealership can’t even MAKE REPAIRS on Range Rovers because they don’t have the equipment. I learned that when I had to pay $7k to get the timing chain replaced by someone else because your Tim Dahle can’t even do it. Why would they be able to sell cars they can’t fix or even inspect properly? Simply put, this car has ruined me financially which I believe was their goal when selling it. Not expecting help with this issue from them because I NEVER GET A RESPONSE FROM THEM! UNLESS ITS THEM WANTING ME TO COME IN AND SPEND MORE MONEY LIKE AN EMISSIONS AND SAFETY TEST FOR A CAR THAT DOESNT WORK. This dealership has no business selling a Range Rover or any European car because they don’t know how to fix them or even inspect them to make sure their client isn’t getting screwed. They are used car salesman so of course the integrity is limited, but you would think there would be some remorse in ruining a family financially. A response back from them would completely shock me, I won’t hold my breath. I am now upside down on a car loan for over $20k not even a year later. DO NOT TRUST THEM! DO NOT BUY A CAR FROM HERE, THEY SELL BROKEN VEHICLES WITH CODES CLEARED AND THEN IGNORE YOU WHEN THE CAR FAILS.

  Business response

  07/25/2024

  We are sorry the vehicle is having issues. We wish every car we sold never broke down but the closest we can get is to do the inspection(which was done) and while we may not have some of the tools a Land Rover Dealership will have we can do the correct inspection and the state emissions test(which is done on their machine) which can not be faked and passed and couldn't pass codes were cleared. We also offered a warranty at time of purchase and it shows you signed and passed on that at that time. I am happy to sit down and speak about this. Please let me know when would work for you. 

  Customer response

  07/25/2024

   
  Complaint: 22031783
  
  I am rejecting this response because:

  I was told there was no warranty because it was a European car… Your team does not know how or have the means to even fix the car, so a warranty wouldn’t have done me much good, would it? You couldn't fix the timing chain and referred me to someone else, so what good would  having a warranty with you do if you don't even have the equipment to fix it? You shouldn’t be allowed to sell cars YOU CANNOT service. This car very clearly didn’t fall apart out of nowhere in a year, every mechanic that has looked at it has said these have been an issue for a long time. It is very easy to pass the state inspections and you certainly can clear the code and pass- everyone does it and knows that’s possible. You sold a broken car that you couldn’t fix to me. 

  
  Sincerely,
  
  Bethany Schlagel

• Initial Complaint

  06/21/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On June 14th,2024 (Friday) I was at the Nissan dealership where I was going to buy a Nissan Leaf. I initialed paperwork with a sales representative regarding that I understood that they would change the tires prior to me taking the car. I waited 4 hours to go into financing where I had my mom on speaker when I talked to Jake. We talked about warranty’s and credit unions. I left the dealership without a car on Friday. They told me they would send over the paperwork via DocuSign since my mom who lives in another state is a co-signer. They were open Saturday, I get a call saying there is a problem with the credit union and they can’t send the paperwork. Sunday they are closed, Monday rolls around and 3:12pm I get a docusign. While I read it over I start realizing I no longer want this car. I email Jake back and say “Hi Jake,  I’ve changed my mind and no longer want this car. Please void the check and send a picture of it voided. Thanks!  Sincerely,” my mom and I didn’t sign anything. It was at this point where it was three days that I canceled my agreement with the dealership. From what I was sent over neither us nor the dealership signed any agreement. I was told a manager would be calling me, which he did and then he states he needs to ask Jake, in finance, what they need to do. I leave a voicemail, no reply since. I email Jake in finance that same evening asking for next steps on how to get my check back, no response. I message the sales representative, he texts me saying that it went to another big manager and that I should have gotten an email with my options on how to get my money back. I didn’t receive anything. This morning, Friday June 21st, 2024 I see in my bank account that they pulled my deposit that was on that check. I cannot void or cancel it now. I also tried to call the manager Mario again and left a voicemail. The check was made out to Tim Dahle Nissan Bountiful in the amount of $1000.00 check number ****

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I’m filing complaint on behalf of my daughter. She bought a used vehicle along with extended warranties on a 2022 Nissan Altima. It was purchased in November of 2023. The current mileage is approximately 33000 and under factory warranty. Last week, while driving, she felt the steering get stiff and dash lights came on. She took to Ken Garff Nissan, who informed us that tire rod is the cause of lights and steering wheel stiffness. They informed us that the warranty would not pay for the repair since it was damaged by owner. We took vehicle to where it was purchased. The diagnosis is the same, but quoting a much higher price to repair. At this point we are at odds. We’re saying the damage was pre existing and they’re saying we caused it. I’m filing a complaint on behalf of my daughter.

• Initial Complaint

  10/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The forever warranty is a total scam $2189 dollars to assure you the car is functioning? This is basically certified pre owned vehicle. They charge you to “inspect” the car before they put it in their lot. They attempt to tell you that you cannot put more than $5000 dollars down so they can force you to take a larger loan so they can get a bigger kickback from the lender. The asking price was $45,999 and after they lowered the price, they told me the had to add on things to make sure they made money on it. The extended warranty is approximately $3000 on top of the “forever warranty.” After wanting to put down $14,000 it brought the car price down to $41,000. So putting a down payment of $14,000 only brings the total loan down to $41,000? Tim Dahle is the total definition of a sleazy and shady dealer. Also they failed to tell me it had hail damage before I drove down to Utah to see the car. Do not fall for their scam. They also record their financing department when working on “deals.” They record to 100% prove that you agreed to the sham financing. When the Tim Dahle dealer responds to this I 100% guarantee they will gas light me and blame the victim. I did not settle for an unfair and horrible deal.

• Initial Complaint

  10/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bait and switch tactics at *** Dahle. Went to look at a car at *** Dahle, test drove it, and sat down to discuss financing. After taking all our private information, they said that the car unfortunately sold, but that they had an older model with more mileage. We walked out, sad about missing out on the car we wanted. Checked the listing a few hours later, and it was still up, and they are still taking messages. This is a classic bait and switch scam that wastes consumers time, and the car ends up being "sold" daily, while consumers are pushed to other models that the dealership has better margins on. Disgusting tactics, and a waste of consumers' time.

  Business response

  10/06/2023

  Hello *****, I was involved and as we said yesterday the vehicle was sold then as humans do they changed their mind and went with something with a lower payment. We also offered a discount for your troubles if you'd like to come back in. I am not sure how much more you would like, please let us know. 

  Thanks,

  *********;

• Initial Complaint

  09/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used vehicle from them but they did not have the title on hand and I had to wait 2 weeks to get it when the title finally arrived and I went to pick up the vehicle it had a check engine light on. I politely asked them to see if they could make things right. They told me that it wasn't their problem and that I already signed the paperwork and it was my problem now. I argued with them over this statement but they told me I was an "asshole" for trying to make things right. This came from their Floor Manager (*****) and Sales Manager. I have been to many dealerships over the State and I have never been treated so POORLY in my experience. They do not care about you or make sure things are done correctly and morally. They only care about selling horrible cars and then calling customers "assholes". The employee that called me an "Asshole" was ***** their floor manager.

  Business response

  09/20/2023

  Hello ****, I'm sorry the experience wasn't up to the level we expect I would like to invite you to come back in and apologize. I believe the vehicle was held here because the title wasn't here yet and that was explained also the engine light was on when purchased and signed which was relayed to you and also said when we showed you the vehicle was as is and was signed as such. Once again we apologize and never want anyone to feel they've been treated wrong as you feel. Thanks you, ********* 

  Customer response

  09/20/2023

   
  Complaint: 20615600
  
  I am rejecting this response because:

  Again like I mentioned before the check engine was not on when I made the decision to purchase the car. I think were beyond apologizing after the floor manager (*****) decided to call me an a****** I dont even feel comfortable/safe entering this establishment.   
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/29/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Add $1,800 to their listed price for the "no worry warranty" they make you buy. They tell you that if you finance with their preferred lender, you can save $1,000 -- which is totally false. They won't disclose all of their fees to you until after they make you wait for hours. Even though you ask repeatedly to see all their fees and the interest rate, they won't tell you. Instead, they play this game where they write down numbers and a monthly payment on a piece of paper, and then they go away for 30 minutes to talk to some bro in the business office. Then, after going back and forth, and waiting for three hours, you finally get to see your interest rate which is 2% higher than you can get elsewhere. Then, without disclosing to you, they will try to slip in an extra $600 for a theft recovery plan system and a third pulsing brake light. When you protest, they make you wait again while they go talk to the bro in the business office, because they don't know if they can take off those extra fees. They said they would email the sales contract to me. I still don't have a copy, three hours later.

  Business response

  07/29/2023

  Hello ****, after speaking with the finance manager about the deal it sounds like we did take off some fees. I'm sorry to hear you're still upset. That being said we don't want this weighing on you if you're not happy with the deal so we are willing to take the car back if you would prefer please let me know by monday.

  Thank you,

  *********;

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchase a 2019 Ford Ranger from out of state (CO) on 5/31/2023 and upon picking up vehicle found a good amount of body damage, paint damage, and missing safety equipment. Also a vibration around 55mph, I let the salesman know first thing the next morning and was told "they don't have enough money in the deal to help out" but the GM will "help" if I get vibration looked at, which is probably the least expensive repair of all of them. I was also told the vehicle would be detailed and it clearly was just washed, as there is alot of remnants of vinyl graphics left all the way around the vehicle which could require paint correction, and other costly repairs. It is also missing its "crash bars" in the front and had substantial body damage in the rear of the truck bed that was not disclosed. I was also pressured into a partial finance deal when I would of preferred to pay cash. They said their advertised price is only if you finance it... I gave them a chance as the vehicle looked clean in the pictures and had features I liked. They are now ignoring me and not willing to discuss these things with me even after reaching out to all 3 parties involved(Mitch, Brad, and Michael). I really am hoping for resolution as I put alot of trust in them as individuals by purchasing out of state. I worked for BMW for about 13 years and never saw this many things "missed" on an inspection especially when this dealership charges you over $2500 for said inspection that was apparently never done.

  Business response

  06/10/2023

  We can help with certain things, however the vehicle is used and was seen before you took it off the lot. The truck has aftermarket bumpers and acc etc. which were shown so there was modifications to the truck and this was disclosed. as far as the "body damage" is concerned it's something that varies with every used car and is not something we can cover after the fact unless agreed upon before delivery. Again we are happy to help with things but to make it new isn't something we can do. 

   

  Customer response

  06/17/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   

  I have asked for resolution directly and have yet to be contacted. Paperwork was already signed remotely prior to me seeing the vehicle so "viewing the vehicle prior to delivery isn't really applicable.It was also originally going to be delivered to me so when would i have seen it then . I was told by Mitch that he would be able to reimburse me for the detail/paint correction which hasn't been followed through with. He also told me he has a friend at ford that will help with the Taillight because they are about $900 MSRP, that has also not happened. I asked for reimbursement for the "inspection" that was supposedly done that would help with a lot of these issues.  But to simply respond with its a "used car and body damage varies" is just disrespectful. I have pictures saved from the ad and it was clear they were taken at angles to hide the damage. Especially a dragon etched into the hood. I'm not sure what ACC has to do with any of these complaints considering its a feature offered from the factory and i did not complain about its functionality. But resolution is desired and I am happy to hear y'all are willing to help, but at this point i feel like if y'all just picked up the phone and called me or mailed a check out to reimburse me for the issues i have requested it would be much easier for everyone. once we reach agreement I will remove all of my negative reviews. I hope for a professional detailed response with how y'all plan to help. 
  
  Sincerely,
  ****** *******
  

  Business response

  07/06/2023

  Hello ******, after considering everything we are willing to help out especially for the horn our service has given us a replacement cost and we have rounded it up to $300. please let us know if theres anything we can do to help. 

  Thanks,

  Ryan  

  Customer response

  07/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  There is simply not enough information here on how else yall will help out. The 300$ is a great start but doesn't even cover the detail/Paint correction($325) I had to have performed in which Mitch said he could get reimbursed. The taillight cost is $900 MSRP. The center console leather is falling off, The brakes are not performing correctly, it also apears that the drivers door has been replaced, the truck bed has body damage on both sides which causes the fender flares to pop off, yall charged for a "treatment" of the interior and told me it would be detailed and it wasnt even vacuumed, And not to mention I called "first third bank" to see if yall were telling me the truth about having to make 6 payments through them and that was another lie yall told me. They have no such policy and never have. I Informed their manager of yalls scheme and they were very upset. I expect more than $300 especially for the lies I have been told and almost being killed or seriously injured from a non functioning horn and brakes that are not functioning correctly. 

  I want a detailed response with exact reimbursement amounts yall plan to give for each item/concern. A phone call or response to my emails would be great.  Not to mention I just recived paperwork to get tags on Monday (almost a month after purchase...)  this week and the lady in charge of that in yalls company seems to be deeply appalled by yalls behavior and lack of communication and help as well.  

  I look forward to a DETAILED  response of how yall plan to help. 

  Sincerely,
  
  ****** *******

• Initial Complaint

  05/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  At the End of March, I purchased a Pontiac G6, from the *** Dahle Nissan. When we got to the finance guy I said I wanted to finance the vehicle through Mountain ********************* He said that MACU usually does not lend to such older vehicles. I said I did not want to open another account and said I could secure financing through MACU. Not to my knowledge he also put it under America ****************** which I did not agree to do. THen on April 10th, I secured a loan by paying $3,000 down on the loan for a loan from Mountain ******************** for $6,661.44. Now America First says that I have a loan for $9,661.44 and owe interest and fees on that loan. I secured funding on the vehicle through Mountain ******************** for the amount of $9,661.44 and now neither America ****************** and *** Dahle are claiming that there is no way to waive the fees. *** Dahle should either cover the fees for this loan or America ****************** should waive any interest or penalties.

  Business response

  05/17/2023

  Good afternoon, looking at this deal everything was signed under ******* First. I see that he went over it with you showing that it was out of Mountain  ******** stips for dealer financing. There is absolutely nothing I can do with this where your financing was agreed upon at time of purchase. I wish there was a way to help on this but it's completely out of our hands and with the finance company(AFCU).

  Thank you 

  *********;

  Customer response

  05/17/2023

   
  Complaint: 20062528
  
  I am rejecting this response because Mountain ******************** said they sent the check to you. Your company either lost the check, chose not to cash it and instead went ahead and financed with America ******************* I asked you to pay for the interest charges for this mistake which came to $85.63. You flat out said no. I asked America ****************** to waive those interest charges from *** Dahle's and America First mistake, and they both said no. 

  Mountain ******************** Reissued the $9,661 and change check to cover the cost of the loan PLUS REIMBURSED ME FOR THE $85.63 INTEREST EXPENSE EVEN THOUGH IT WAS NOT THEIR FAULT.

  I went in to America First CU and paid off the loan and closed all accounts with them yesterday.

  *** Dahle had the opportunity to fix an $85.63 error. They chose not to....and lost a customer for life.

  America ****************** had the opportunity to waive the $85.63 interest charges because the loan was made through MACU. THey chose not to and as a result I will never do business with them ever again.

  MACU was the only company that did the right thing and covered the $85.63 interest charges.

  If you were the customer, would you do business with *** ********************** and America ****************** based on this experience?

  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩