![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAccounting Solutions
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We sent Heidi the owner at Accounting Solutions all our stuff for her to file our taxes. Once we didn't hear from her I decided to call and text her husband which is in charge of scheduling her appointments. He texted that they had a family member that was air lifted to the hospital and Heidi was busy attending to the family member . I sent my condolences and understanding. I said no problem if she can't do our taxes please send our stuff back. Heidi's husband responded with two options, he could send all of our stuff back or they could file an extension and file in June. I went with the second option for them to file an extension and do our taxes in June. Since then I have been calling, texting and leaving voice messages to Heidi and her husband. They don't answer my calls or texts. I would like to get all my paperwork back to get my taxes done.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.