ComplaintsforRapid Financial Solutions
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Complaint Details
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Initial Complaint
01/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They have defrauded me out of jury payBusiness response
02/05/2024
On 12/05/2023 ************ requested that the ***** funds to be ACH. ************ filled out and ACH request form and we received it on 12/6/2023 which we sent to our accounting team to be processed.
0n 01/02/2024, ************ contacted us that he never received his funds in his checking account. We verified his bank account information and sent it to our accounting to verify that funds were transferred.We did get a successful transfer notification, and provided the trace number to ************ to check with his bank, as there wasn't any return of the funds from the bank or issues with delivery reported. Trace number provided is: 124302320007550
On 01/08/2024, ************ reached out via email that he still had not received his funds. We asked if he gave his bank the trace number. His response. Did that they say you didnt pay me.
We have not received anything from Universal ******************** of a failed ACH.
On 01/31/2024, We received a letter form the BBB of ************** complaint, and are willing to send the 30 again, but would like to confirm that we are sending to the appropriate banking account for *********** to recieve his funds at.
On 02/01/2024, We tried to contact ************ via email and phone, to see if we could remedy the issue and do another ACH/Venmo/PayPal for the *****.
We were unsuccessful in reaching ************ by phone (left message for return call) and have not received a reply via email from *************
We have not been able to reach ************ to confirm the information.
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Customer Complaints Summary
6 total complaints in the last 3 years.
4 complaints closed in the last 12 months.