Reviews

Review Details

• Review fromAnna N

  Date: 05/03/2025

  1 star
  We purchased this very expensive large freeze dryer,set it up and did all the functions test to success.On the very first use the machine and motor malfunctioned.The pump sucked in water and the compressor didnt cool enough for it to work.Upon calling customer support we where disappointed to learn that we had to send the machine back in to Harvest right for repairs.Being as we where highly disappointed,we where assured that we would be priority and freeze dryer would be done in a ******* we sent it back which is a very big inconvenience it arrived to their shop on a Thursday Friday we where told it was on the line for diagnostic *********** updates throughout the week that they where still waiting to diagnose ****** the following Friday the update was the same it was online for diagnostic testing.Theweek has come and gone with not even a hope of having it back.These machines are so expensive and now I believe I have been sold faulty equipment and will be forced to except a faulty product.First use failure should be replaced right away.We are so disappointed at this point we just want a refund.

• Review fromBonnie W

  Date: 04/30/2025

  5 stars
  I have had good experiences with Harvest Right sales and tech departments. I recently had a pump issue that was resolved by ************. It turned out to be my error not an equipment failure. My machine has been trouble free for the 2 years Ive owned it, minus my self inflicted error :-)I love that I can now eat as good as fresh out of my garden year round. I recommend getting a Harvest Right.

• Review fromDebbie N

  Date: 04/29/2025

  5 stars
  got my freeze dryer couple months ago and I'm obsessed. It's been running 24/7 since I got it. Having so much fun with it, freeze drying everything in sight, I'm trying to save money for the future by stocking up as well for camping and for motorhome traveling and the apocalypse. I made a few mistakes along the way so make sure you watch videos on how to care for it, and use it properly. I wasn't defrosting it between uses (didn't know )so I had build up ice and it stopped working properly. Got a hold of customer service and they are freaking amazing, **** The repair guy worked with me on the phone. Sent me videos talked me through what to do and we figured out what I was doing wrong. He was sending me email information, videos, calls backs to see how everything was going follow-ups so their serviced is amazing. I absolutely recommend getting one. It takes a while for each batch to get done and for impatient people like me, I hate waiting but it's so fun and worth it. So easy to set up and clean. Just make sure you click the cords back together tightly That was one of my problems. You have to click it in tight. Buy it, buy it? Buy it? Yes it's expensive but it's worth.

• Review fromM. L

  Date: 04/22/2025

  5 stars
  Harvest Right has great costumer service! They work with you until whatever issues you have are completely resolved.

• Review fromBrad D

  Date: 04/15/2025

  2 stars
  I've had a freeze drier for about 3 years now. In that time it has been broken nearly as much as it has been used. The tech support is helpful and responsive, which is why not 1 star. In the first year, it was down for 6 months, finally requiring a return to the factory for repair. Otherwise, primarily relay board issues. When they run, they are great, and turn out a quality product. However, reliability has been enough of an issue for us that it hasn't been worth the money and time.

• Review fromDavid S

  Date: 04/08/2025

  5 stars
  We have made around 200 batches in our Harvest-right medium freeze dryer and love it! It is easy to use and does a great job. We are considering buying a second unit so we can keep up with the crops from the vegetable garden when they are ready for harvest. Our unit did twice have a problem that required working with Harvest-right's customer service, and they were magnificent both times. Highly recommended!

• Review fromMARCIA O

  Date: 04/04/2025

  5 stars
  We love our harvest right freeze driers. We have 2 XL and 3 mediums that we are very happy with. Great customer service and would recommend this company to anyone who is looking to purchase a freeze drier.

• Review fromTrina S

  Date: 04/02/2025

  5 stars
  I only just got my freeze dryer this past weekend as a gift, so I haven't used it a lot yet. I am writing this review right now, mainly, to speak about the very excellent customer service I received when I ran into an issue with the vacuum on my dryer. My issue was forwarded to a manager named ***** and he was amazing! He walked me through a couple of common issues and very quickly narrowed down the problem and we got it up and running perfectly! ***** was kind, articulate, and knowledgeable. He very clearly knew what he was talking about. He answered every single question I had (and I had quite a few!) and sent me supplemental info after our call. If every company that sells home appliances and equipment had experts like ***** available, more purple would be pleased and satisfied with their interactions with customer service. While my issue was solved, he assured me that if it hadn't been, I would have been taken care of. After the call, started up my "bread batch" and it worked perfectly! So excited to start freeze drying all the produce we're growing year

• Review fromAndrea P

  Date: 03/29/2025

  5 stars
  I have had my large freeze dryer for about a month and absolutely love it! I also bought the dongle so I'd be able to connect it via wi-fi and that has been a wonderful asset. The customer service is above and beyond. Overall a great product and wonderful experience!

• Review fromJerry S

  Date: 03/29/2025

  5 stars
  I bought my 5 tray ** machine over 7 years ago and have used it every week 1 to 3 loads a week for 7 years.Harvest Right has wonderful customer service and great service techs. When I needed parts or assistance with an issue HR was always happy to help.They have always made improvements with new software updates and more robust parts and better ******** has been the best investment for my long term food peps. Since Freeze drying food is the best method to preserve food it's also economical to do your own foods right at home. It is infact the best machine you can buy. The newest software is amazingly simple to use. Now with WiFi and a phone app to monitor your loads. Also has a new dedicated candy mode.I'll have and use my machine for many years to come.