ComplaintsforSolar IQ
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Complaint Details
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Initial Complaint
09/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On June 2, 2023 Tanner H***** visited our home and sold us solar panels. He explained to us that if we set up auto pay our rate and payment would be less. I gave him my banking information and watched him input it on his IPad. I just received our first bill and after spending 1 hour on the phone with Everbright the company that does the billing, I was told that I was not signed up for autopay. I signed up for autopay and asked to have my payment amount adjusted accordingly and was told they would have to forward this up to their supervisor. I called Tanner and got his voicemail, left a message and have not heard back. I only want what was promised to me by Tanner to be honored. The lower rate and monthly payment amount.Initial Complaint
10/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In the month of 04/22/2021 Tanner H***** from the Company Solar.IQ sold me a solar panel system for my home, according to his estimate I should be paying on my monthly power bills very little, My bill in the summer are pretty high with solar panels. They installed a system of 18 panels, suggested by tanner. He told me this panels will be at 20 year warranty and that if i had any issues he or anyone of his company will be there to help me out. Last month Try to reach him several times and I haven't had any answer. Is impossible to reach him, His voice mail said his name at the end of the recording. I can't believe this company does anything to sell you the solar panels and when you need help you are completely alone, where is the 20 year warranty that i supposed to have?. This company has 3 bad reviews on google, please look at them and mostly are due to lack of communication to customers.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.