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Find a Location

Mountain Alarm has 29 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mountain Alarm

      4155 Harrison Blvd Ogden, UT 84403-2463

      BBB Accredited Business
    • Mountain Alarm

      PO Box 12487 Ogden, UT 84412-2487

      BBB Accredited Business
    • Mountain Alarm

      945 N 1300 W St George, UT 84770-4966

      BBB Accredited Business
    • Mountain Alarm

      4155 Harrison Blvd Ogden, UT 84403-2463

      BBB Accredited Business
    • Mountain Alarm Fire & Security

      7276 W Mansfield Ave Lakewood, CO 80235-2201

      BBB Accredited Business

    Business ProfileforMountain Alarm

    Burglar Alarm Systems
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.7/5stars

    Average of 23 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/2/2008

    Years in Business: 74

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Fire and security sales, installs and alarm monitoring.

    Products & Services

    This company offers equipment, installation, service, and monitoring for burglar alarm systems.

    Business Details

    This is a multi-location business.

    Find a Location

    Mountain Alarm has 29 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mountain Alarm

        4155 Harrison Blvd Ogden, UT 84403-2463

        BBB Accredited Business
      • Mountain Alarm

        PO Box 12487 Ogden, UT 84412-2487

        BBB Accredited Business
      • Mountain Alarm

        945 N 1300 W St George, UT 84770-4966

        BBB Accredited Business
      • Mountain Alarm

        4155 Harrison Blvd Ogden, UT 84403-2463

        BBB Accredited Business
      • Mountain Alarm Fire & Security

        7276 W Mansfield Ave Lakewood, CO 80235-2201

        BBB Accredited Business
      Headquarters
      4155 Harrison Blvd, Ogden, UT 84403-2463
      BBB File Opened:
      2/3/1994
      Years in Business:
      74
      Business Started:
      1/1/1950
      Business Started Locally:
      1/1/1950
      Business Incorporated:
      1/18/1955
      Accredited Since:
      10/2/2008
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Kenco Security
      • Total Protection Inc. of Utah
      • Mountain West Security, L.L.C.
      • Kenco Security and Technology
      • Fire Protection Service Corporation
      • Link Interactive
      • CopperState Fire
      • FPS
      Business Management
      • Mr. Scott Sessions, Vice President of Sales
      • Mr. Mike Bailey, CFO
      • Mr. Eric Garner, President
      • Mr. Aaron Allen, Chief Technology Officer
      • Ms. Shantel Summers, Director of Administration
      • Ms. Haily Hennessy, Corporate Manager
      Contact Information

      Principal

      • Mr. Scott Sessions, Vice President of Sales
      • Mr. Eric Garner, President
      Additional Contact Information

      Fax Numbers

      • (801) 399-0187
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      16 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/17/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On April 11, 2024, we were talked into getting a new front door video doorbell by Mountain Alarm instead of fixing the problems with old doorbell. Cost with replacement of one of smoke detectors was $840.91. Instead of working correctly, all we got was a "clunk" when the doorbell was rung. Since we had just paid $840.91 for a new doorbell, we thought maybe the 20 year old bell box was the problem. We removed the bell box, but still had problems.We had Mountain Alarm return and repair all the wiring and test the new doorbell. Cost $228.75. We were then told by a very ********************* from their office, that we have no warranty even though their technician did all the wiring. $1,070 is a very hefty price for a non-warranty item.Would like to add that we have been a Mountain Alarm customer since October 2017 when they purchased United Security systems (who we were a customer with since 2005).
      Read More

      Customer Reviews

      23 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      John G

      2 stars

      12/07/2023

      I have been longtime customer of Burgarello ********************. Since Mountain Alarm has purchased Burgarello, the service has been consistently substandard.Burgarello installed a video system a few years ago which is no longer working apparently due to a software program in the video recorder.. Mountain Alarm has made numerous visits to our house and claims to still be working on the problem with no solution or feedback despite multiple calls to management. Each call results and promises and no action.We recently had new doors installed in the house, requiring re-alarming, and the job was done poorly.I do not recommend Mountain Alarm

      Mountain Alarm Response

      12/08/2023

      ****, we are sorry to here that your installation and service were not performed well. Our office manager ******* has tried to get in touch with you to see what we need to do to remedy the situation. Please give her a call back at your earliest convenience so we can get you system working properly.

      Local BBB

      BBB Mountain West

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