![](https://m.bbb.org/prod/ProfileImages/2023/133331f3-966d-4730-b451-2845751059e6.png?tx=w_150)
ComplaintsforAshco Roofing Construction Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a complete roof replacement in September of 2020. Have have 7 different leaks after water poured in through my roof. Owner does not communicate with us. Each time a leak was found, I contacted the owner and had long waits in between for repairs. Requested notice on day and time of arrival for the fix, but days/weeks would pass with no word. Workers smoked cigarettes on my roof and when asked not to, I was told " I have insurance ". When items to repair roof came, owner dropped them in the street curb. Workers tried claiming my ladder was theirs! The drywall inside was repaired and since the leak ruined it again!, I requested it to be fixed. It has now been another 3 weeks since the 6th roof repair with no word on when the inside fix will be done. Would like help in having the repair done, please. The lack of communication, shoddy repairs and the treatment towards me, like this is my fault is very concerning. I've Requested their insurance company contact information and they refuse. I'm concerned of interior attic damage and would like it to be inspected by non affiliated company.Business response
10/24/2023
We have been in contact with this customer and are working to resolve all the issues. We were aware of the repair, and didn't have a repair person on staff at the time. We have since made the repair and have scheduled times to address the other issues. We apologize for the lack of communication and the time it has taken to get this taken care of, but we are doing all we can to make sure this customer is satisfied with the work done.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.