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ComplaintsforPetrified Forest, LLC
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Complaint Details
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Initial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid a deposit for a new fence. There was no contact and they kept putting me off, for a year. It was excuse after excuse and no fence in a year! I started calling non-stop for a refund. Finally, last fall they said they would send me a refund but never did. I am now consulting an attorney as well.Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 16 April 2021, Kody P******** and Laurie W*** contracted with your company to build a concrete fence across the back of our yard (at *** ** **** *. SLC 84102). Petrified Forrest Fence complete the fence in September of that year. And we paid the other 1/2. The fence was paid forin full. In July of 2022, only ten months later, we notified you that gaps had appeared below the top (cap) layer. We asked you to come assess what was wrong and to make it right. In October 2022, Jesse and some other crew members from Petrified came out and determined that the slats between the posts were sinking (leaving the top in place, creating gaps) because the installing crew did not put footings at the bottom and the slats were sinking and would continue to sink into the soil. They concluded that the fence would have to be deconstructed (the slats lifted out) and footings poured. After multiple texts, Kyler came in May 2023 and agreed with the previous assessment and promised the fence would be repaired. After 14 months of texts promising workers to come fix it, we receive a text on 9/29/23 saying "Hey, we're happy to replace any material needed to fix your job under warranty. However we sub contract out the installers so you will need to work with them for the labor to do it. I can send one out and explain the situation and see if they can give you some kind of deal to fix it." All other texts (and we have record of texts from 2021-2023) suggest Petrified is planning on the repair. The contract says Petrified Fence strives for 100% customer satisfaction on product and installation. The fence is concrete and of a design that it needs to be fixed by qualified installers.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.