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ComplaintsforMuscle Men Movers, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired company to move our furniture from our house to storage unit in Ogden, UT. When they moved our furniture, which was all wrapped and padded, and belongings into unit, mover said that we should store our TV between two mattress flat on ground. We hired them again to move our stuff back into home in Eden. When they were moving from storage unit to truck they dragged some of our furniture damaging and gouging the ends of our furniture. We sent them picture of the damage and they are taking no responsibility. The furniture was brand new. Also, the TV was ruined when we turned it on. The TV guy at Best Buy said, they should have never stored flat, let alone between two mattresses. The TV was less than one year old. Have contacted company and no response again.Initial Complaint
10/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In June, we had movers move our furniture and large appliances from the main floor to the basement for our floors to be done. When it came time to move everything back, one of the workers dropped the refrigerator and caused a large gauge in our wall. They took pictures and indicated that they have insurance for this kind of thing. We provided a quote from the contractor and they indicated they would submit it to their insurance. But upon following up, they stopped answering their phone.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.