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ComplaintsforEdge Products, LLC
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Complaint Details
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Initial Complaint
02/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order: #********** Order date: 01/20/2024 Product: Pulsar LT for 2019-2022 GM Gas Trucks - Refurbished Product URL: ************************************* Order total: $421.96 I purchased this product and installed it on my vehicle. Approximately 1 day after installing my vehicle would take a long time to start, and once it did, it would immediately cut back off. Due to this issue, I missed a doctor's appointment and had to get the vehicle towed to a local service center. The diagnosis was the Pulsar LT being the issue. The mechanic uninstalled the product and reverted the connections back to the factory, and all the issues were resolved. I've attempted to return the product and was told refurbished items are non refundable even though the box states, "30 day guarantee - satisfaction or your money back." Furthermore, the products listing on the website did not state it was non-refundable, and my order summary does not state it's non- refundable. I was only told it is non refundable once I contacted the company for a refund. I've attached screenshots of my conversation with the company and also my purchase process showing I was never notified that the product is non refundable.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.