Business ProfileforHawx Services, LLC

Ive had an incredibly frustrating experience with Hawx Pest Control, and I want to warn others before they encounter similar issues. I switched to Hawx from another pest control company after being promised a discounted quarterly service rate of $80.99. However, after signing the contract, I was billed monthly instead of quarterly. My attempts to resolve this with the technician who signed me up were ignored, and after hours on the phone with their office, they eventually issued a $180 credit to correct the billing error.However, a week later, I found out that Hawx does not treat the primary pest issue I initially signed up for (gnats), despite their technician explicitly promising that they would address this issue. When I tried to cancel their service, I was charged a $199 cancellation feeeven though I had a $180 credit on my account and their service did not address my main pest problem.Additionally, Ive noticed that Hawx uses the names of other neighbors (and Im concerned they are now using mine) to convince new customers to sign up. This feels deceptive and creates a false sense of trust in the community.Overall, this company has been dishonest, misleading, and incredibly difficult to deal with. I strongly urge the BBB to investigate Hawx Pest Control for their deceptive business practices that seem designed to take advantage of customers.

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