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Find a Location

Stauffer's Towing, L.L.C. has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Stauffer's Towing, L.L.C.

      1960 Painter Ln Ogden, UT 84401-6856

    • Stauffer's Towing, L.L.C.

      1182 W 850 N Centerville, UT 84014-3400

    • Stauffer's Towing, L.L.C.

      221 Old Lincoln Hwy Grantsville, UT 84029

    • Stauffer's Towing, L.L.C.

      3133 N 750 E Layton, UT 84041-8691

    • Stauffer's Towing, L.L.C.

      11 N 600 W Logan, UT 84321

    Business ProfileforStauffer's Towing, L.L.C.

    Towing Company
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers heavy and light duty towing, flats, jump starts, winch outs, soil remediation, and environmental clean-up

    Business Details

    This is a multi-location business.

    Find a Location

    Stauffer's Towing, L.L.C. has 16 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Stauffer's Towing, L.L.C.

        1960 Painter Ln Ogden, UT 84401-6856

      • Stauffer's Towing, L.L.C.

        1182 W 850 N Centerville, UT 84014-3400

      • Stauffer's Towing, L.L.C.

        221 Old Lincoln Hwy Grantsville, UT 84029

      • Stauffer's Towing, L.L.C.

        3133 N 750 E Layton, UT 84041-8691

      • Stauffer's Towing, L.L.C.

        11 N 600 W Logan, UT 84321

      Location of This Business
      1960 Painter Ln, Ogden, UT 84401-6856
      BBB File Opened:
      1/12/2001
      Years in Business:
      70
      Business Started:
      5/1/1954
      Business Started Locally:
      5/1/1954
      Business Incorporated:
      12/18/2008
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Tow Ex
      • Towing Express
      • Towing & Recovery Express
      • Stauffer's Towing & Recovery
      • Stauffer's Skyhook Towing
      Business Management
      • Mrs. Janene Stauffer, Owner
      • Ms. Tori, Customer Contact
      Contact Information

      Principal

      • Mrs. Janene Stauffer, Owner
      • Ms. Tori, Customer Contact

      Customer Contact

      • Mrs. Janene Stauffer, Owner
      Additional Contact Information

      Fax Numbers

      • (801) 392-2593
        Primary Fax

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/07/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      To whom it may concern On or about August 2023 Stauffers Towing located at **** ** *** *. Orem Utah towed and stored my Mercedes C-Class VIN ***************** from the Orem Police Department.......... I was in the Hospital and otherwise disposed but myself and two other family members attempted to find my vehicle including calls to DMV of which had no location information for my vehicle.......... Vehicle was not entered into the national reporting system database.......... Title and driver's license with an address was in vehicle.......... On October 4th an Officer was able to find my vehicle and upon a visit to the above location.......... The officer was told they had the right to sell my vehicle to themselves and take ownership. The officer provided documentation disputing their claim. The vehicle is currently located at Stauffers Towing **** * ******* **** West Haven, Utah 84401.......... According to the State they are allowed to apply for title upon filing appropriate documentation with DMV showing a "reasonable effort" was made to contact the owner after 45 days and apply for a title.......... Stauffers Towing was asked to provide documentation showing certified letters, filing to DMV etc via fax to Orem Police Department. They disclosed they had none and would not fax.......... I need storage fee's and to pick up my vehicle with all personal items left in the vehicle.......... Kind regards, Mrs. ******  Temporary number Hotel- ###-###-####
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Catherine L

      1 star

      06/01/2023

      Terrible experience and customer service; management altered documentation of event. Waited over 24 hours for a tow I was told would take 2-3 hours, which resulted in my RV missing an appointment I had waited over three months for. As a full time RV'er, this has essentially rendered me homeless, and surviving by the kindness of friends, waiting for the tech at the shop to have another opportunity to somehow work my home into the schedule. Despite being more than patient but having to contact this company several times during the course of this experience, I was not only mislead, but flat out lied to, and treated unprofessionally by at least one shift manager. As the only company I was able to find locally that could accommodate a tow job of this size, I can only assume that customer care and being decent humans are low on their priority list. In addition, despite a supposed "discount" for my being left homeless, they ONLY charged $800+ to tow my vehicle roughly 4 miles to the shop.

      Local BBB

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