![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforApex Edi Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Since the Change Healthcare outage we've awaited instructions from Theranest and Apex for re-enrollments. I filled out the requested form on May 4 and went for over a month with no response. I followed up with a Theranest contact in customer support, Nathan, and he asked me to fill it out again and then reached out to Apex for them to contact me that same day. I initially was in contact with Nytaya S*****, but she stopped responding after her first contact. The form I filled out for enrollments on May 2nd, the responder was Kayla K******. Kayle responded per Nathan's pushing and honestly gave some somewhat confusing and inaccurate information. I asked for clarification and never received it. Nytaya then responded again soon after and was unaware of Kayla's communications and asked me yet again to fill out ANOTHER enrollment form. I did not, but I believe she resolved some of the enrollment issues that Kayla dropped the ball on, but then for two payers, UMR and United, neither have felt the need to respond for a month now regarding a question asked and status update. This one can take up to 45 business days from what one document said, which is what it is, but I don't even know that the paperwork has been sent in and anything is happening. I asked for another update earlier this week, finally threating a BBB complaint, and no response. We can't keep having to file BBB complaints to Theranest and its vendors they keep buying up, Apex in this case, to get things done. Things need to change. I understand it's a busy time and lots of people are needing assistance, but we're going on over 2 months now where when you started to assisted, both agents just ghosted us. This is unacceptable.Initial Complaint
01/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am a consumer of Apex services - first via My Clients Plus and now via Theranest. I have been promised multiple times by My Client Plus, Theranest, Apex and Therapy Brands personnel that I will get a follow up call from Apex to give me full access to the services which are supposedly available to me. I have tried to purchase those services separately from Theranest or My Clients plus and have been denied that purchase because they are supposedly available already. No one has EVER followed up or fulfilled the promised made to me.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.