Business ProfileforAce Auto Utah

On January 19th, I reached out to Alex C****** asking about some cars they had listed at their dealership. I inquired about their Tahoe listed. His response was “Most of the cars we buy are directly from government organizations. They have been meticulously cared for and are amazing value way below the rest of the market on price”. I went out on Saturday the 20th and test drive my white 2018 Tahoe. I specifically asked Alex if I could take it to our own mechanic to have it checked out, and he told me that they have a 30 miles max radius. Their dealership was in Provo, and our mechanic is in salt lake, so I wasn’t able to take the car. He assured me that their mechanics are VERY thorough, and they stand behind their products, so as to not to worry. There was an issue with the tires, which he said they were putting some spacers on that day, and it would take care of the problem. Two days letter I reached out to make sure everything was good to go. Alex’s response was “Hi ****. Everything is perfect on the car yes. In fact one of our guys has decided he is going to get the next one for his family he likes how it drives that much”. Which I have text threads proving all these communications. I showed up the next day, signed the paper work, and drove off. I drive maybe 2 miles on the freeway and the car was not okay. It was swaying and not safe. I called them immediately and they advised me to meet them at Burt Brothers down the street from the dealership. I dropped my car off to get looked at. I was able to speak to the mechanics directly at Burt Brothers, and they told me that the rear shocks were blown and that the car had the wrong wheels and tires on it, and the spacers were also creating an issue. Alex C****** and Zoro came and said they will stand behind their products, and will cover the costs. Which they did. They returned my car to me the next day. I have printed off the text threads between Alex and myself. His reply “We are very thorough. If we miss something we always take care of it”. “Yeah 100% as I’m sure **** mentioned. We stand with our customers if there is anything at all we missed. We want to make sure you’re taken care of and that’s why our reputation is so strong. We can’t completely prevent something getting missed but 100% will make sure we get it right”.. The car was delivered back to me on January 24th. On January 25th I found out that the rear doors wouldn’t open from the inside, none of the USB ports worked, and the rear temperature controls didn’t work. I reached out to Alex that day and asked him about all these things that were missed in a vehicle that was listed as “not having any issues, runs great”. He was so apologetic (again I have text threads of his acknowledgment) and said to bring it back in ASAP to have it corrected. On January 26th Alex got back to me and we spoke on the phone. He assured me they would get it all taken care of, especially if it’s something they missed, and to bring it back to them on Thursday February 1st. on January 31st, my transmission blew. Only 6 days after I bought the car. I called Ace Auto, and spoke to Alex. He assured me I wouldn’t see a bill (his words) and to have it towed back to the dealership. I had it dropped off at Ace Auto. On February 7th Alex called me and said he was in contact with the warranty company, and was waiting to hear what their coverage would be, and said he would let me know if I needed to send a letter stating that he can call the warranty company on my behalf. I was never asked for that letter, but gave him verbal consent. Alex stated that the warranty company should cover about 1600$ and then changed his agreement and said they would cover half of the rest. On February 22nd we were told that the dealership had our car back, and Alex texted that he was working on all the other electrical issues that they had missed and was waiting to hear back from the warranty company. He then stated that there was an issue because We (**** and ***) did not contact the warranty company prior to the car getting fixed. This left a lot of confusion, because Alex stated numerous times that they were in touch with the warranty company. We decided to reach out to the mechanics, and they stated that it was the dealership that gave them the go ahead to fix the car, not us and not the warranty company. I then was able to get the contact information for the warranty company, and they stated that no one had reached out asking about the car or any prior authorization. So Alex was lying from the start. We went back and forth, and on February 23rd he stated via text that he was still trying to put pressure on the warranty company to cover some of the costs of the transmission repair, that they authorized to do. February 26th is when Alex delivered the car to my house and wanted me to sign a contract which I have via email, and I refused to, because it was inaccurate and not truthful. We gave them a check for half the cost of the transmission (2690.37) which Alex was apprehensive to take since we hadn’t signed the document. Alex urged us to sign, we told them we would sign if it were accurate. Alex told us he would correct what was wrong in the agreement (they authorized work, not us and we were not in direct contact with the warranty company as stated .) and get the corrected document to us by the next day. Alex told *** that he can’t cash the check until the document was signed. *** told him he would keep an eye out for it. It never came, and they tried cashing the check. In that visit they told us that all the other stuff had been taken care of. (Interior rear door handles mended, rear controls reconnected, rear climatecontrol, USB’s working minus the usb in the compartment behind the user interface) February 27th we got in the car, and the doors in the back still didn’t open, only some of the usb ports worked and none of the rear controls worked. Which we then had to get repaired on our expense. I put a stop payment on the check because they went against their word, and didn’t fix the things they agreed to, and we never gave authorization to have their mechanic fix the transmission. They are requesting we pay 2690.37 for half the cost of the new transmission that we never authorized. We also just found out the AC unit is trash, and will have to replace the entire thing, and the back right window doesn’t work. We recently received a letter from the extended warranty company that they were never paid by the dealership