Customer ReviewsforLime Lush Boutique

I am very disappointed in the lack of customer service at Lime Lush. I returned my items within 3 days over 3 weeks ago. After sending multiple emails with no response I finally was told over a week ago that they processed my refund. Well, I still do not have it and they will not respond to my emails once again. I will not spend my money at a company that doesn't care about their customers beyond the initial purchase. I will not be purchasing items from this company again.

Hi ******,Thank you for taking the time to provide us with this feedback. We are so sorry to hear you were disappointed with the service we provided.Each email you sent to us was replied to within 1 business day with the exception of one email. Please keep in mind that each time you reply to an email thread, it sends your email to the very back of our queue and can extend your waiting time.Looking into your return we see it was delivered to our office on Monday, April 4, 2022. Shortly thereafter it was processed as a refund to your original payment method on Wednesday, April 6, 2022. Once we release the funds to our payment processor, Shopify, it can take between **** business days for those funds to settle with your bank.Per our return policy: https://www.limelush.com/pages/return-policy we do ask you to allow up to 10 business days for your return to be processed by our team once received. Should you ever need immediate assistance, please call our phone line during our hours and wed be happy to address any questions or concerns immediately.Again we apologize for the negative shopping experience and hope youll understand we do our very best to ensure our customers are taken care of. If there is anything else youd like to communicate, please dont hesitate to reach out.Lime Lush Boutique

Terrible customer service. Returned some items and have not heard from them yet. Clothing is cheaply made. Will not buy from them anymore and I do not like their return policy. There are much better clothing website with better return policy.

Thank you for taking the time to leave us a review although we are so sorry to hear you feel this way. We work hard to provide excellent customer service and quality clothing and are truly disappointed we missed the ****.Looking into your return, we see your refund was issued shortly after this review was left. Per our return policy: https://www.limelush.com/return-policy/ once weve received your return, we do ask you to allow between **** business days for that to be processed. As soon as that is complete we send an email but in the meantime, youre always welcome to reach out and we can check the status of the return for you.In regards to our return policy, we understand the 3 business day return window can be short, especially around the holidays when life is extra busy! If you ever need an extension of the 3 business days then please reach out to us. We are willing to help out on any occasion and want to ensure your shopping experience with us is as pleasant as possible.If you feel there is anything more we could improve upon, please dont hesitate to reach out. We would love the opportunity to make this up to you.Kind regards,Limelush Boutique Phone: ************* Email: ***************** M-F, 9 AM - 5 PM MT