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Find a Location

Frandsen Family Dentistry, P.C. has 1 locations, listed below.

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    Business ProfileforFrandsen Family Dentistry, P.C.

    Dentist

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    165 S Orem Blvd, Orem, UT 84058-3006
    BBB File Opened:
    9/30/2008
    Years in Business:
    17
    Business Started:
    1/24/2007
    Business Started Locally:
    1/24/2007
    Business Incorporated:
    1/24/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Dr. Brian L. Frandsen, President
    Contact Information

    Principal

    • Dr. Brian L. Frandsen, President
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/12/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    On April 18 I consulted the Frandsen Dental. I told them I had osteoporosis and needed teeth pulled and new dentures before starting Prolia. I told the Dr R*** I couldn’t do implants because I couldn’t have the bone disturbed any more than necessary. I didn’t find out about BONE REMOVAL until I got the insurance denial letter. They have tried twice to bill my insurance for $2084.00 for Bone Removal. A procedure never authorized, in fact my bone was not to be disturbed more than necessary. I now know what they used a drill for. Since I’d never had a drill used in any other tooth removal (3) procedures, I was confused. But my mouth was numb, and I was in pain from the position I was lying in, so asking questions wasn’t possible. I’m 2 months out and now have jaw pain, sharp pieces on my bone line and still cannot wear the dentures they made. I’m getting another opinion next week. But it looks like my bone is now in jeopardy from the Prolia. Something I ask Dr. R*** specifically if I was ok to have, 2 days before I had it. He said “ I don’t see why there should be any problems, I think you’ll be fine” Interestingly I reviewed a call from the receptionist saying she had an updated treatment plan and that the insurance ahead pains more than expected. When I called back she no longer worked there. I paid for everything up front. $1100. They keep trying to bill my insurance for over $6000. The $2000 for bone and $4000 for my dentures and a missing teeth clause. And my new dentures don’t fit. I haven’t been able to wear them.

    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    STEPHANIE B

    1 star

    10/31/2021

    I've been going to Frandsen dental for years. They used to have a great dentist who was honest and fair. The Dentist they have now *********** is a con artist. They charged me $1200 for a crown and when I got my insurance statement. It said my portion should have been $428. They got $600 from my insurance. They double billed. That is Fraud! Yesterday I went to get my teeth cleaned and the lady did not even scrap or polish them. It took her two minutes and she tells me I have a tiny chip in my tooth at the base of a crown. The dentist comes in and starts talking about how I will need a new crown WTH? Somehow he already knew it had been five years since it was done so it was no longer under warranty. I asked how you get a chip at the base of your tooth that is covered by a crown and why I would need a new crown. He said the chip will make decay possible in the future. He did not however say anything about fixing the obvious chip in my front tooth. Nor did he say he would fix the crown I'd just paid for that gets food caught in it constantly and bleeds. That is where decay will grow. . He won't be making enough money off a small filling or fixing his mistake on the tooth crown he just got paid $1800 for. He obviously does not care about my dental health or preventative maintenance or fixing his mistakes. I got one of those mirrors to look for this so called chip. There is no chip! He tried to get me to do a crown I did not need! Yet he made no mention of the work that actually needed to be fixed. I have no doubt he wouldn't tell me if I had a cavity until he could try to CONvince me I needed and implant. If you like your preventative dental care ignored and to pay for crowns you don't need as well as insurance fraud. Then *********** is the dentist for you! I realized I paid $3400 to this place for an implant a couple of years ago there is a 99% chance I didn't need as well. This was for a mysterious cavity under a crown he claimed couldn't be filled. It took me 3 years to pay it off. . . *********** is an arrogant psychopathic con man who only cares about taking advantage of people. he needs his license suspended. I'm going to find a new dentist and report him to my insurance for fraud.

    Frandsen Family Dentistry, P.C. Response

    11/02/2021

    Hi *********, We are very sorry that you were not satisfied. It is extremely important that our patients have a positive experience and are happy with the results of their care. Doctors opinions will always vary, but we do our best to provide the best treatment solutions based on your individual situation and be open and informative when discussing options and payment plans. We do have other doctors that can see you in the future. We would love the opportunity to make this right with you. Please call our office at *************

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