ComplaintsforLegally Mine

• Initial Complaint

  09/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Was part of a presentation at the IAOS conference in Cancun in October of 2023. Gary Harker gave a wonderful presentation of all the things Legally Mine could provide for $8400:Asset protection plan with unlimited entity creations & a tax savings guarantee. Unfortunately almost one year out they have not produced ANYTHING Multiple times Gary stated it would take 2-3 months for the entities to be created. I spoke with Gary after the presentation about my situation.I already had a pretty hefty, solid protection plan in place I needed a few entities created, the entities to all be tied properly together & the tax saving plan. Now 11 months out I do not have a single entity created. I have had to deal with their employees fighting and lying to each other. I had to submit documents multiple times because they cannot keep track of them. They have stated on multiple occasions the plan would be one way and then have started to do the wrong things for the wrong entities. I have gone typed out every entity and the specifics of what needed to happen for each one yet they still continue down the wrong paths. I have stressed that I needed two of the entities in a timely manner and 11 months later they still are not created. It is now going to cost me additional money with deeds and titling because they were not created. I have never received any tax saving advise. I have asked twice for my money to be refunded. I was offered a partial refund by Ricardo which I find unacceptable. I have given them months after each request to get it right and they still have not. I paid for a year service and have not received one completed document. But I was required to pay additional filing fees. I continue to be told things are in process yet no record with the state. Now expected to pay another $2400 to maintain the service. It's too bad Legally Mine is not equipped to perform the items promised in Gary's sales pitch. Refund my $8400 and filing fees.

  Business response

  09/18/2024

  Dear Ms. Vilardo,
  Thank you for bringing your concerns to our attention. We're sorry for any frustration you've experienced throughout this process. At Legally Mine, we strive to provide exceptional service, and it’s clear that in your case, things did not go as smoothly as we would like it to. Please know that we take your feedback seriously and are committed to making it right for you.
  Regarding the timeline of your entity creation, we acknowledge that there were delays caused by a few different factors. However, once we received all the necessary documents from your DCA, we moved forward with the Entity Creation according to your Blueprint and Questionnaire. The fact that filing fees have been paid indicates that entities were created, which does seem to contradict some of the concerns raised. Our program is designed to save people money and we never want you to feel like we're not achieving that. I’d be happy to review this in more detail with you if there are still outstanding issues regarding the completion of these entities, and will have someone reach out to you personally as soon as possible.
  You are still 100% eligible for our money-back Tax Savings Guarantee, I would like to highlight that it is important to implement the full blueprint to ensure you can receive all the tax savings you qualify for but we are confident you will be able to get more than the cost of the program back in savings. 
  We understand that this has taken time out of your busy life, and we sincerely apologize for any miscommunication or delays. Please know that we are committed to completing your work as promised and ensuring that everything is set up correctly moving forward.
  If you have further concerns or would like to discuss next steps, please don’t hesitate to reach out. In the meantime, look for our call!
  

  Sincerely,
  Daniel M. 
  Legally Mine Support Team

• Initial Complaint

  05/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to a Legally mine business presentation back in 2014, paid $5000.00 and they continued to bill me monthy premiums on top of that to my credit card which I noticed. Nothing they promised was delivered. NOTHING. No one bothered to call and follow up. That was without ANY Services -- without making any LLC or any estate plan. No one contacted me. I waited and waited. I asked my money back no response. They said they cannot do anything unless I have the premium plans. This is a SCAM. please do not get get caught to this.

  Business response

  06/21/2024

  Dear Vaji D,

  Thank you for bringing your concerns to our attention through the BBB. We take all feedback seriously and strive to address any issues promptly.

  After carefully reviewing your account, our records indicate that we held 4-5 appointments with you in the first 6 months after becoming a client. During this time, we provided tax strategies designed to offer significant value surely exceeding the cost of the program. Our policies allow for a refund if the implemented strategies or entity blueprint did not save you more than the $5,000 or created too great of a time or risk burden. However, our records show that you discontinued the service in *************************************************************************************************** blueprint setup. From late 2013 to early 2014, we made numerous attempts via phone and email to schedule times to meet and fulfill our services for your estate planning and asset protection, with a record of 10 missed attempts to reach you.

  Given the significant time that has passed and our documented efforts to assist you, we believe we have fulfilled our service commitments as per the contractual terms. However, we are still committed to addressing your concerns and are open to discussing this matter further to find an amicable solution. Please contact us at ************ so we can work towards a resolution.

  Thank you for your understanding and for allowing us the opportunity to address your concerns.

  ********************

• Initial Complaint

  05/23/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  May 27, 2023 I purchased their product under the condition of a money back guarantee for $8400. Was told if I did not save that much on my taxes in the next year then I would receive a refund. Was told by their attorney I would not qualify and should be refunded in June 2023. Was then told by their accounting department in June 2023 I had to go through their steps for a year to qualify. I did every step that was told to me over the next 12 months. Now it has been a year and I did not save $8400 on my taxes with their strategies. They are now making multiple excuses stating I did not do what was told in order not to refund me. I had multiple conversations with their attorneys and accounting department through out the year to ensure I was following all of their stipulations. Despite multiple emails with them they delay replying and are not issuing the refund as promised.

  Business response

  05/29/2024

  Thank you for bringing this matter to our attention. We take all customer concerns seriously and strive to ensure a positive experience for everyone.
  
  Regarding your situation, we have thoroughly reviewed what has been done. Because your current employer setup doesn't allow us to save you taxes equal to your investment, you are eligible for our *********** Guarantee. Thank you for following all the provided steps and maintaining communication with our attorneys and accounting department.
  
  We hope that you will be able to use the suggested tax strategies in the future, as it sounds like your employment structure may be changing soon.
  
  After careful consideration, we have issued a full refund to you. We are pleased to report a satisfied resolution.
  
  Should there be any further questions or concerns, please do not hesitate to reach out to us.

  Customer response

  05/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I  am waiting for the refund in the mail at this time. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  03/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In February 2023 I paid $8,000 to Legally Mine to provide asset protection and reduce federal income taxes. They tout that if you do not save more in taxes than you paid legally mine you can obtain a full refund. I am not saving any money on taxes with the blueprint Legally mine has set up. I would like a refund as stated in the contract and assurances of the company when I attended the ******************************** in February.The WORECR safe asset LP is costing me a big headache right now because I have to pay a business privilege tax. Please dissolve it immediately. I see no value in it and it does not save on taxes.The WORECR high risk asset LLC is also costing money for no good reason. The tractor and other high risk assets already in the Southland stables LLC. Please dissolve it immediately. I see no value in it and does not save on taxes.I see no tax savings on anything your company has created. It only creates more business taxes for **** would like a full refund! ******************************* ************

  Business response

  03/20/2024

  Hello ********************,
  
  We understand your concerns regarding the lack of tax savings from our services, and with the entities suggested. We're committed to resolving this issue to your satisfaction.
  
  To ensure clarity and assess potential tax savings accurately, we kindly request that you schedule a *********** Appointment  which is an essential part of determining your tax savings potential and an Implementation Appointment to understand the entities we've formed in your blueprint. These appointments will help you understand the functionalities of the entities established and how they can benefit you. Whatever structure we create we want you to be satisfied but it's important to understand exactly what's happening. 
  
  Furthermore, should our guarantee not result in the anticipated tax savings during the *********** Appointment, and you don't see the benefit of the entity structure. You are absolutely eligible for a refund in accordance with our agreement.
  
  Our team is available to assist you with scheduling and any further inquiries you may have. We will try reaching out to you expeditiously. If we are unable to connect please feel free to contact us via phone during normal business hours or email after hours and we'll get right back to you.
  
  
  Phone: ************ Email: ******************************************

• Initial Complaint

  10/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They happily accepted a $4200 retainer in early July 2023 at The Aesthetic Show in Las Vegas, after I had explained my situation to them, which should have been a contraindication for accepting a retainer/doing any work for me. They charged my card another $4200 in August. A tax attorney from another firm explained why LM couldn’t do what they offered. I discussed this with a LM attorney who agreed with that assessment and agreed that there should be a refund. They refunded only half of what they took. Nevertheless, LM refuses to refund the retainer. Kind of like taking upfront fee for a case you know you can do nothing for. This is after repeatedly endeavoring to reason with them with the hope that everyone can feel the situation could be resolved reasonably and fairly. To no avail.

  Business response

  11/03/2023

  Thank you for all of your patience in this matter. After reviewing your situation, and reviewing your attorney's advice that now would not be the best timing to make any changes with your assets. (and as you stated, our in-house attorney agrees with your attorney.)
  Sometimes you can do the right thing, at the wrong time. So this is just not the right time to utilize our services.
  We will be providing you with a full refund.
  Please feel free to call me directly, when your situation changes.  Remember your asset protection plan is about 1/2 done. Keep in mine, that at the time, when your situation changes, if you would prefer to use another firm, let me know, and I will personally forward your files to them.
  This whole situation has been a series of crysises. All of us, here at Legally Mine, LLC. have a business philosophy.  "A crysis doesn't create your character, it reveals it, to yourself, and your clients".
  We hope that when all the dust settles, you will remember that we care about everyone, whether you're our client or not.  We appreciate you.

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paid over $9000.00 to get legal advice and set up and file corporation paperwork to start up my new business and protect my assets but never received any services. I learned about the through Empire Medical out of Florida, spoke highly of them at one of our conferences. After signing a contract at one of booths at the conference- I dealt h with multiple people by phone and never got the services I was promised. I received multiple appointments times and waited for someone to call me to discuss the process to get my paperwork in order but encountered no one would call. When I called them they would reschedule me for several weeks in advance only to have them not call or miss their call bc they didn’t call when they said they would and then I would call back just to be rescheduled again. This went on for more about a year. They are vicious vipers to get money but refuse to deliver what they promise. It’s a scam! Aside from the amount I was forced to pay when I couldn’t get out my contract- i was over charged $700 more than the amount agreed upon. It was a few months later that I realized they continued to withdraw funds from my account unauthorized despite me canceling ahead of time in writing as they indicated in their contract. When I made them aware of this. They didn’t care and made it very difficult for me to get those funds back. Ricardo G***** head of finances is useless - it took months and many phone calls and emails to finally stop them from taking unauthorized funds from my account and I was only able to receive $700 of the unauthorized funds taken out of my bank account. I reached out to them recently asking for a full refund as I never received the services they promised. A full refund is what is fair, after the $9k set back, failed promises, and poor customer service - I’ve lost confidence in this company and their employees. Dont feel safe working with them. Now realize that I’m not the only victim who has been cheated by this company.

  Business response

  11/02/2023

  Here is the substance of our resolution, although I will add that we are very interested in understanding our client's perspective, and reserve the right to make other concessions.
  
  My current understanding comes from our company's client logue. The logue is always date and time stamped for tracking supposes.
  
  A brief summary is as follows. *****'s account is currently cancelled due to non-payment as of 01/10/2023. We would need a new method of payment to render any other services.
  
  on 06/06/2022 ***** requested and received a $1,000 refund for month payments that she said she wasn't aware of.
  
  on 06/06/2023 ***** requested a copy of our contract. We mail it to her. (It has her signature on it.)
  
  on 06/06/2023 *****'s logue entry states that she was set up on a payment plan of 10 monthly payments of $900. She has made a substantial investment in her asset protection.  We would love to find a way to finish her work, and provide the services we promised.
  
  I am assigned to fix this situation, and I believe a solution is imminent. 
  
  Thank you for listening, and let me know what you recommend next.

  Customer response

  11/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  I have lost trust.  I don’t trust Legally Mine anymore. I’m requesting a full refund for my  “substantial investment” of $9,000 for breach of contract as evidence by the services they failed to provide. 

  Despite them receiving the full amount agreed upon payment and more- I received zero time or services from Legally Mine.

  If they genuinely wished to make this right. They would have created the paperwork for my professional LLC, asset protection, among the other things promised on our business contract when I finished paying but they didn’t. I’m not paying them a single penny more. 
  They took my money and more and did nothing to deliver what they promised. 
  I had to go to my bank and close my account to keep them from illegally withdrawing fund’s after I had already cancelled services 30 days before renewal.  This was the reason for the refund bc they fraudulently took funds out of my account without permission.

  Sincerely,
  
  ***** *****

  Business response

  11/06/2023

  Douglas S******

  ###-###-####

  ***********************

  on Friday,11/03/2023

  I contacted ***** ***** by phone via text.  I explained that I am the head of the resoltion department.  She explained that she recently had surgery, and wan't feeling good.  I told her that when she was feeling better to contact me.  I mentioned that there are several options to a good solution.  She will contact me.

• Initial Complaint

  06/19/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I used Legally Mine to set up a business entity in 2016 to protect my assets since I am a veterinarian and medical professionals may be sued more easily than most people. After I stopped my expensive service with them, I had to pay them $100 annually to renew my entities. This involved them making a payment using my credit card number when they were notified by the state that it was due. Each year I signed a paper allowing them to make the payment. This year they increased their fee to do this simple transaction fee from $100 to $1200! I admit that I didn't read the two pages of legalese before signing as I have been paying this fee for a number of years. I didn't receive any type of email or heads up that "oh by the way, we are increasing your fee by 12X". I would have never signed the paper if I thought they would do such a thing. This is highway robbery. I called them and complained about the exhorbitant fee, but they refused to change it at all since they had already done the work. Meaning they had used my credit card to make a payment. I thought $100 was an excessive fee. Imagine my shock at this charge on my credit card. $1200 to make two $18 payments to the state using my money. I initially paid about $6000 to this company to set up the entities in 2016. Apparently they decided it was time to get lots more money from me for doing nothing. This hardly seems legal to me and I am planning to contact the attorney general in **** if they don't respond to this complaint.

  Business response

  06/20/2023

  ****, we are very sorry to hear about the misunderstanding of your renewal fees with Legally Mine. We strive to add value to our clients every year including an annual review of your tax returns to identify ways to save $ on taxes based upon current situation, HIPPA and OSHA compliance, updating trusts/***** and any other aspect of asset protection, tax savings and entity creation. These services are benefiting most clients to a very large degree.  You were grandfathered in at a rate of $100/month from when you initially enrolled. Since that time we continue to add services with no additional fee to you. The reality is you have been charged annually, not monthly for the fee you are referencing. 
  We understand that not all our clients would like to utilize our services after the first year so we offer you the right to cancel at any time. 
  We also recognize your frustration, please reach out to us at ************** so we can make things right with you

  Customer response

  06/21/2023

   
  Complaint: 20205478
  
  I am rejecting this response because: I called and spoke with ******************** to making this complaint and after speaking to his superiors, he said he was unable to help me. The reality is that I cancelled the monthly service fee years ago, but agreed to pay the $100 to have them ************ my entities once a year. I haven't used any other services or requested any other services, since the first year, when I paid around $6000.00. I will try to call them again tomorrow to see if they are now willing to make an adjustment. I will let you know after I'm able to get hold of them again.
  
  Sincerely,
  
  *******************

  Business response

  06/29/2023

  Hi ****,

  Thank you for reaching out and letting us know your concern on this matter. We will go ahead and refund you the $1200. We apologize for the misunderstanding and please let us know if we can further assist you any other way. 

  Customer response

  06/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  01/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired ************************* to do my tax returns. Besides the fact that he overcharged me for his services and I had to pay him in *********** also failed to do my tax returns last year. Despite making multiple promises to do my last year tax returns, he never did. I had to find another CPA the last minute to do them for me.Then again, after promising to do so, he even failed to correct the wrong tax forms that were previously filed by him for 2019 and 2020 tax years. Now he even refuses to compensate me for the costs, penalties, and interests associated with his failure to do my tax returns properly.He operates under multiple business names and may not even have the proper credentials to do tax returns for the public. His business entities are as follows:************************* ******************************************************** ********************************************************************* LEGALLY MINE TAX AND ACCOUNTING, LLC ****************************************************** ******* TAX & ACCOUNTING, LLC ******************************************************

  Business response

  02/15/2023

  I am sorry to hear that you had a negative experience with the Tax & ********** services that Legally Mine referred you to. Please note that this is NOT the same company. We suggest working with your existing CPA, however if you elect to look for a new one, we will provide options for you to consult with for tax preparation.If you have any other questions, or if I can do anything for you please reach out to me at ********************************* or call at ************

  Customer response

  02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩