Complaints

This profile includes complaints for Havenpark Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Havenpark Communities has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Havenpark Communities

  51 W Center St Ste 600 Orem, UT 84057-4605

• 

  Havenpark Communities

  750 Technology Ave Bldg F Fl 2 Orem, UT 84097-6204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2024 was a horrible year financially for many. Yes, we were late more then a few times on our rent but we never had to go to court. During a late payment, *******, a leasing agent, said alot of people are having a hard time this year. With that being said, we received a letter stating our lease will not be renewed and it's non negotiable. I went in to speak to ******* and ask if there's anything that can be done. She said she'd talk to corporate. I received a call today from ******* saying corporate won't allow a lease renewal. We have a child, planned to stay for years & possibly buying. My son purchased a house here years ago, my ************ family moved in last ********* were thinking about getting my mother in ***********. I cant say I feel the same about Rivers Edge anymore. I will let you know that locally Rivers Edge is getting a bad reputation for how some residents are being treated or was treated & the constant water issues! You clearly show you could care less about your residents and it's all about the corporate greed. Your people or corporate themselves have no idea that the new prices being put on these small, NO storage units, are NOT comparable. If you actually get someone to rent, they will surely be late on rent at least twice & then become like us. I mean in the past 3 months on my block I've seen 3 families leave. I'm sorry we couldn't get our finances together in the horrific year of 2024 & I want to personally thank Havenpark for the 30 day notice which will most likely make us homeless. I do know ************************************ are doing everything wrong. Hopefully then Havenpark will sell & we can get back to fair housing costs. Lastly, when we moved in, the guy painting & fixing the place left his Marijuana joint on the porch, so that's happening & the final walk through never happened and it wasn't cleaned. I sent pictures to the office. So there's alot that's going on and someone from corporate should pop in from time to time.

  Business Response

  Date: 03/07/2025

  We are committed to maintaining a well-managed community and ensuring all residents are treated fairly and in accordance with fair housing guidelines. Lease renewals are subject to review based on multiple factors, including adherence to payment obligations and community policies. After a thorough review, a decision was made not to renew Ms. ***** lease. This decision aligns with established policies and applies consistently to all residents under similar circumstances.
  
  While understanding is extended to those facing financial difficulties, timely rent payments are a fundamental requirement of tenancy. The onsite team communicated the non-renewal decision professionally and in a timely manner.
  
  Regarding Ms. ***** concerns about maintenance at move-in, we sincerely regret if any issues she reported were not addressed to her satisfaction. While our standard process includes a thorough inspection of each home before occupancy, we acknowledge that there may have been areas where we fell short in meeting her expectations. We apologize for any frustration this may have caused.
  
  We remain dedicated to fostering a positive living environment, if there are any questions, Ms. **** *** contact us at *******************************************************************************. 

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my house in December and they charged me $572 for the next months lot rent as this is in a manufactured home community. They will not answer my phone calls or assist me when they do answer. I have been waiting for 2 months for money and they give me the run around on why I haven't received it yet.

  Business Response

  Date: 02/19/2025

  Thank you for bringing this
  matter to our attention. We sincerely apologize for any frustration caused by
  the delay in processing the refund. We have contacted Mr. ****** to address his
  concerns and have expressed our apologies directly.
  
  Please be assured that the
  refund of $572 has been processed via check, and we have communicated the
  expected timeline for the refund to Mr. ******. We are committed to ensuring
  that his concerns are fully addressed.
  
  Should he have any further
  questions or require additional assistance, Mr. ****** is welcome to contact us
  at [email protected].
  Thank you again for your patience, and we appreciate the opportunity to resolve
  this issue.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a renter of one of havent Park communities properties in ************************************* I have had a property sewer infestation going on my kids are sick my dog is sick and it has taken over the whole house with different pests different parasites biofilms mold and bacteria and it has caused MRSA parasitic worms in four children a dog and a rabbit including myself dealing with biofilms mold fungi and bacteria and have not received any help answers besides the ones that have seeked out on my own with my own research in my own money. I have a whole profile made of pics and documents. I can email to some one ! I need help

  Business Response

  Date: 10/22/2024

  Thank you for reaching out regarding these concerns. We understand that this has been a difficult time for Ms. ***** and we take all complaints from our residents seriously.
  
  We have been in communication with Ms. **** regarding this complaint and have addressed all concerns by completing necessary repairs and conducting thorough inspections with third-party experts, including the ***************** and a local pest control company. Each of these professionals have confirmed that the home and lot is in good condition, and no issues have been identified.
  
  We recognize the importance of resolving any remaining concerns Ms. **** may have. However, if Ms. **** requires further assistance or wishes to provide additional documentation, we ask that she does so through our legal representative. 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a trailer from havenpark communities in the park at rivers edge. On my paperwork when I bought the trailer it says that a ac was one of the appliances my home came with. I didnt realize this till a couple months ago while going thru my paperwork. So I called the office and they told me they would look into it. They never called back. So I reached back out and talked to the same girl and she told me she had found a work order and they had put one in. I informed her there was no way theres not even a hook up!! She said she would call me back. She never did. So today I called and she told me that there doesnt have to be a hook up for a window unit and that I have to prove there wasnt one here. I cant believe this!!! I asked for corporates number and she says she doesnt have it. How do you not have your corporates number? I asked for a copy of the work order to take to my attorney and now she says she doesnt have one. If there was any form of ac here there would be a work order for it and they still wont help me.

  Business Response

  Date: 08/01/2024

  Thank you for bringing this issue to our attention. We called ************** regarding this complaint but unfortunately, we had to disconnect due to the conversation being unproductive. We encouraged her to email us at ************************************************* so we can work with her towards a resolution.

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22059271
  
  I am rejecting this response because:

  this is a false claim. Someone from there call center called me back and told me that there is nothing they will do considering I signed the papers for the sale and it was my job to make sure there was a unit before I did so. They claimed a work order is not needed to put a ac in that takes a contractor but there office is claiming they gave me a window unit which doesnt take a contractor that takes the work order. But none the less I was told I shouldnt of signed the papers and sense I did theres nothing they will do. I also was given no email to contact anyone!!! But the recorded phone call is proof of that!! I asked to talk to the ladies boss that called me and of course she claims she doesnt have one, typical. Then I told her I was now recording her and needed her to repeat she didnt have a boss she told me to get an attorney and have my attorney contact theres sense the office gave me there attorneys info. This place is a complete joke and no one can tell the truth. Its a complete scam!! To think I pay almost $800 a month the this place for my lot rent is sad. They cant even give me my ac they owe me. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/08/2024

  Our records, including a purchase agreement signed by *************,indicate that the home was purchased in 2020 and included an AC unit. As phone conversations have been unproductive, we strongly encourage ************** to email us at ************************************************* to discuss further options on how we may assist.

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22059271
  
  I am rejecting this response because:
  You dont have the right to not give me what Im owed it dont matter how long. Your right I bought it in November of 2020 and ******** in the office said they would put one in when the weather broke. Well shame on me for forgetting about it life isnt easy for a single mom. But sense I didnt catch it in time I shouldnt get what you owe me!? You are raising my lot rent now well over $700 a month and I cant even get the ac unit you technically owe me. Thats great!!
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/14/2024

  We want to sincerely apologize for the frustration and inconvenience this situation has caused. We understand how important it is to have a comfortable living environment.
  
  We assure ************** that we are committed to resolving this matter as quickly as possible. To ensure we meet her needs, we have contacted ************** to discuss the specific AC unit required. Once we have confirmed the details, we will arrange for its prompt installation.
  
  Thank you for bringing this to our attention, and we appreciate Ms. ****** patience as we work to make things right.

  Customer Answer

  Date: 08/22/2024

   
  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********. They have reached back out to me and dealing with **** has been absolutely amazing. She has taken my problem seriously and found a quick resolution to help. Not only are they giving me a ac but they are sending a contractor out to put in a new central ac!! Im beyond thankful for the help that **** has given me and my family. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When the setting of the new homes are being done, piers are poured and the city inspector is inspecting before a home can be set. There are piers that are missed and covered up by contractors and inspections are not being done. HUGE SAFETY CONCERNS Homes on ********* AND ******** if investagted will be found to have missing piers!

  Business Response

  Date: 07/29/2024

  Thank you for bringing your concerns to our attention. We take safety and compliance very seriously and are committed to ensuring that all new homes are constructed to the highest standards.
  Each new home set in our community undergoes a thorough inspection process. The city inspector verifies all critical elements, including the piers, and all homes have passed this rigorous inspection. We understand the importance of this process and work diligently to ensure that no steps are overlooked.
  If there are concerns about specific homes, we encourage ********************** to provide additional details so we can investigate further. We are dedicated to addressing any issues promptly and ensuring that all safety standards are met. We can be reached by email at **************************************************

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This park has been progressively turning into a family park, even though it is supposed to be a senior park. I've received no call back or response from the State Mobile *********** regarding t his park (SandCreek) disregarding the 80/20 policy for having non seniors and children living in the park. The park office is closed 90% of the time, no one answers the phone -just voicemail and we don't even know if there's a maintenance person -never observe any maintenance being done. The park is not well maintained - yards full of weeds, homes in disrepair and badly in need of repainting, street corners with layers of sand/gravel that never get shoveled away and cleaned up, overnight street parking when street parking is not allowed, a huge colony of stray cats that cause cat p*** on sidewalks, strong urine smells and constant litters of newborn kittens. Letters to the office go unanswered . Residents are selling their homes "under the table" without the knowledge of the park office and we believe the park office doesn't know who is living in any given home in this park - and they don't care. Those of us who own our homes cannot afford to sell them and move elsewhere and it seems with no one else who cares about what's happening in our park except ourselves, there is is no solution and the problems will only continue to get worse.

  Business Response

  Date: 06/10/2024

  Thank you for bringing this issue to our attention. We can understand ****************** frustrations and sincerely apologize for our lack of communication during recent staffing changes. Weve been in contact with ***************** and were able to alleviate most of her concerns. We provided direct contact information, and we will be following up with her in two weeks to ensure all items have been addressed. If there are any additional questions or issues, she may contact us at *************************************************,were more than happy to assist. 

  Customer Answer

  Date: 06/18/2024

  The ********************* called me and as they always do, promised to resolve the issues. Of course, to date, none of the  issues have been resolved and they have not done anything they said they would do.

  Business Response

  Date: 06/20/2024

  Thank you for bringing this back to our attention. We can understand ****************** frustrations within the community, and we sincerely apologize. Our Regional Vice ********** ********************* has been in communication with ****************** regarding her concerns. We have confirmed we are currently compliant with the 55+ community requirements. We were on site after the initial complaint from ******************, and drove the community, confirming our common areas are well maintained by our contracted landscaping company. We have hired a full-time community manager who will be on site regularly once they are trained, this will help ensure the community is ran smoothly and that issues will be addressed in the moment. We are working with ****************** regarding her concerns and have requested additional time to correct some issues. If ****************** has any questions, she may contact our Regional Vice President directly as we have provided her contact information, or she may email us at [email protected] more than happy to assist. 

• Initial Complaint

  Date:05/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a community owned by Havenpark Communities. I own my own home and pay the organization lot rent. I had completed some yard clean up and put my yard waste out for the waste management company to pick up on our weekly service. Two weeks go by and the waste management company did not take my yard waste. I find out that our management company refused the yard waste portion of the contract they signed. I also recieved a site violation for the yard waste still being in my yard. I inquired with the office staff on what to do and was told she didn't know. I would like to know what Havenpark plans to do about the yard waste this summer because we have over 1000 homes here. I also recieved a violation for my grass being too long... I mowed it 7 or 8 days ago and it has been raining and hailing for the past 4 days. It is soaked. Not to mention my grass reaches your ankle if you are standing on it.

  Business Response

  Date: 05/28/2024

  Thank you for bringing this concern to our attention, we can understand Ms. ******* frustrations with yard waste pick up and sincerely apologize.
  
  We have never contracted yard waste to be part of our garbage collection contract, this has always been done in-house by our staff.We had issued **************** a rule violation notice on 5/21/2024 regarding trash in her yard, on her porch, and about the yard waste bags she had left by the street. We had asked her to clean up her property and to re-bag the yard waste as they had been torn open by animals and we were unable to pick them up in that condition. She requested an extension to have this completed by 6/2/2024 and we agreed to accommodate her schedule. She completed this request by the following day, and weve collected the yard waste.
  
  If **************** has any questions or concerns, she may contact us at [email protected] more than happy to assist. 

• Initial Complaint

  Date:05/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint. April,2024 I was charged 75 for a forced mow fee. I received no notice of being put on a mow list. After my lawn was mowed on the week of 4/21/2024 - 4/27/2024. I was also not informed of the mow charge. I had already paid my rent on 4/25/2024 so the charge was placed after that date. I received a notification from the *** online payment portal NOT orion lake management that my rent was due soon and to make I payment. I was confused as I always pay my rent early and in full. After checking my account I see a 75 balance on my account. I immediately called the front office and told them I was not notified that we were officially in mow season as the weather has not been consistent and I was not notified of being placed on a mow list. ******** seemed confused at first, putting me on a brief hold. When she returned she told me the put mow list in the front of the park by the office. I asked if they had notified residents of this because I received no text or email correspondence. She seemed to realize that had not actually notified anyone because she paused and said well its on your lease the grass can only be so long. We are just coming out of spring. Even as I write this message it is currently down pouring in ********. I became irriate, feeling that this was done intentionally by management to charge as many residents as possible before summer actually started. I informed ****************** was upset because I was not notified and did not see the 75 charge until the 29th 2 days before rent was due. Their negligence will result in a late fee imposed on me for the first time. ************************* up the phone and refused to answer any other calls. I reached out to corporate customer service and was told I would receive a call back. It's been 2 days and I have not received any correspondence. I have never paid late or even used the grace ******* I feel no direct correspondence is extremely predatory and I question the legality of this process.

  Business Response

  Date: 05/09/2024

  Thank you for bringing this issue to our attention. We can understand Ms. ******* frustration and have contacted her to extend our sincerest apologies.
  
  We had issued reminders to all residents as well as posted signage throughout the community for at least one-week prior advising that forced mows were $75 if lawns were not mowed by residents by a certain date.
  
  We have waived this fee for **************** as a one-time courtesy. If there are any questions, we encourage **************** to contact us at [email protected] more than happy to assist. 

  Customer Answer

  Date: 05/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Application was closed and I was refused a unit due to the *** form being passed through my hands to my employer due to it not sending correctly (business claims I filled application out personally) when the form clearly states that it is illegal for them to send it through me going as far as to require them to sign it verifying they would not let me touch it, told me to sign it and refused to contact me for 2 weeks until i continually called and texted them everyday. finally they reached out to me and told me what was going on after a month of promising me I would have a place to live with my two kids we now face homelessness. Another tactic they used as a gaslighting attempt was claiming that I provided no info of my payment info even though I have messages where they confirmed the info I gave them would indeed work fine. ******* confirmed every single thing I did was correct before I did anything and now I am being led to believe I have done nothing correct and deserve to have been ignored and left out in the cold. They invited me to apply again when you have the correct information.

  Business Response

  Date: 05/01/2024

  We appreciate that this issue was brought to our attention.We can understand ************ frustration with the lack of communication and clarity throughout the application process, particularly regarding the Verification of Employment form. We connected with ************ to apologize for any inconvenience or distress this caused him and his family.
  
  As a gesture of goodwill, we offered to waive the application fee. Additionally, we offered to connect him with our community manager directly, who will assist in guiding him throughout the reapplication process and provide any necessary clarification if ************ decides to reapply.
  
  If ************ has any questions or concerns, he may contact us at ************************************************* and we will be more than happy to help. 

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was victim to identy theft the beginning of November and have been trying to fix the situation. Due to problems with my bank the complex I live in charged me a late fee on my rent. I spoke to the office in my complex and explained what happened and they said they would have it removed since I have lived her for about 20 years and never had any problems or issues. When I got my December billing there was a late fee added so I spoke to my community office again they said corporate refused to remove it. I have tried to call corporate customer service 3 times but no one will contact me about the situation. Also since Havenpark communities bought my complex they have raised our rent several times and now they are raising it again in January another $60. The largest amount yet. Since ********* and club house are closed constantly its not worth it.

  Business Response

  Date: 12/08/2023

  Thank you for bringing this issue to our attention. We can understand our residents frustration and sincerely apologize for any misunderstanding regarding their billing statements. We were able to speak with November ****** regarding this complaint and we had a good conversation. Weve processed a credit for the late fee as a one-time courtesy and advised that in the future this would be their financial institutions responsibility as this was a result of fraud on their account with them.
  
  Regarding the upcoming rent increase, inflation nationwide is at a 40-year high. This inflation has added significant cost to our operations. We continuously review our cost of doing business and have determined that a reasonable and fair rate adjustment is in order. Our promise is to provide our residents with quality service and an attractive community that they are proud to call home. If they have any questions or concerns, they may contact us at *************************************************.