ComplaintsforUnicity International, Inc.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On February 7, 2024, I placed an order and subscribed for monthly auto ship with Unicity, there feel great package which costed $154.00. They charged me for the package, however I have not received the package as of todays date 2-20-2024. I have called Unicity customer service multiple times inquiring of the status and tracking information. Customer service was unable to provide me with any tracking information nor when it was sent to me. I also sent emails inquiring of my purchase order and have not received any updates on my order. Today, (2-20-24) I called Unicity once again, to inquire on the status, which once again they have no information. I inquired if they can expedite a new package as the previous purchase order has not been received within the 10 business days, they have not provided me with any information of tracking and/or if it was sent. They stated it would need to be approved and would take time for it to get approved. then i stated, well then at this time i would like to request a refund and would like to speak to a Supervisor as i have not received the package and i have made several notifications to the company of the discrepancy. The customer representative stated no one was available and they would call me to rectify the situation. No one from Unicity has responded to me via telephone and/or email. I would like to have the money i paid to be refunded.

  Business response

  02/21/2024

  To Whom It May Concern:

  Thank you for your notice of February 21, 2024, regarding complaint ID ********.   I've had the opportunity to review the case and was able to determine we experienced a shipping glitch in our warehouse.  While we do allow a couple of days for a tracking number to be generated; this issue should have been resolved for our customer when she inquired a second time about her order.

  I've had the opportunity to speak with the customer this afternoon and confirmed for her the full refund of $154.00 has been initiated today, February 21, 2024 and asked her to allow 3-5 business day for that to process and reflect on her credit card.  In addition, she has been sent a free product as part of our apology for the experience she has had.  I assured her this not typical of how we take care of our customers.  

  It is our desire to maintain a good relationship with all of our customers and we make every effort to maintain good business practices in honoring our Customer Satisfaction Guarantee.  Should you require further information or assistance form our office, please contact us at your convenience.   

  Thank you,

  Kara M*****

   

  Customer response

  02/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  12/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased Unicory product $170. I returned product unopened and with unicity fedex label. They sent an email stating the refunded. I made the purchase with Apple credit card. Apple credit card is saying there is no refund that has been issued by Unicity. So they kept my money and their product. Totaling over $300.

  Business response

  12/04/2023

  To Whom It May Concern,

  This is a follow up to your email notice dated November 2, 2023 in which you requested our response regarding Complaint ID ********.  Unicity alwasys takes the necessary steps to make sure our Distributors and MEmbers are taken care of appropriately within the context of the Member Terms and Conditions.

  Ms. ** ***** ****, contacted Unicity on November 22, 2023 and informed us she had returned her order, no. ******** for a refund.  Our warehouse provided notification on November 30, 2023 that the package had been received and the full refund of $170.30 was initiated that day.  A voice message was left for Ms. ** ***** **** this morning with a follow up email being sent to her email address on file with us, *******************, with a copy of the receipt showing the refund transaction details (copy attached).  Unicity asks our members to allow 3-5 business days for the refund to reflect on their credit card, as this is the normal timeframe it takes to process through the banking system.  Given this timeframe, Unicity expects her refund should reflect on her credit card within the next 2 business days.

  Sincerely,

  Kara M*****

  Unicity Distributor Compliance 

• Initial Complaint

  08/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I returned the item package and provided them with tracking number per their email request. Tracking number email was received and package was delivered to their facility July 17 th. Spoke to several customer service agents one on 07 24, 07 26 and 08 02 who indicated to me refund was submitted and I should receive by yesterday Aug 3rd. I checked my bank and I still have not received it. I need a solution to this problem. Thank you ********* ******** 

• Initial Complaint

  05/24/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  So yes I ordered two different orders with these company and the one order I never got and the other order was sent back I would like all my money back refund it $150 + $150 they're giving me such a hard time about giving me they keep saying that once the shipment is back to them they're going to give me my money but little they say I never received this product I have photos to show you

  Business response

  05/25/2022

  To Whom It May Concern:

   

  This response is a follow up to your email notice dated May 24, 2022 regarding Case# ********.  Unicity always takes the necessary steps to ensure our Distributors and Customers are satisfied.

   

  This Customer initially placed two orders via our website on May 14, 2022, she initially contacted our Customer Service Team on May 16th indicating she had placed one of the orders by mistake.  She was informed at that time to let us know when she received the orders and we would make arrangements to send her a return mailing label.  On May 18th, she contacted Unicity and provided she had returned the package with FedEx and requested her refund.  The Customer was informed, at that time, the refund would be issued once we received confirmation that the returned package had been received.  The 2nd package is still showing as pending delivery with FedEx, Unicity does inform our Customers to allow 7-10 business days for delivery.

  Unicity has initiated a full refund of $150.11 each for both orders as of May 25, 2022.  I spoke with the Customer today and confirmed with her that Unicity has initiated the refund for both orders and that if that second package should arrive, she is welcome to keep the product at no cost.  Customer was pleasant and pleased with the results.

   

  Kara M*****

  Unicity Distributor Compliance.

  Customer response

  05/25/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****** all is good got good positive acting

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